Operations Program Coordinator - Orangetheory Fitness

Purpose Brands, the parent company of Orangetheory, Anytime Fitness, Waxing the City, The Bar Method, Basecamp Fitness, and Stronger U is seeking an Operations Program Coordinator to join its team. This is a great position for someone who is looking to expand their career, and join a company with a fun, fast-paced and inspirational culture.The Operations Program Coordinator for Orangetheory Fitness plays a critical role in supporting day-to-day operational projects and keep work moving across teams. This role is ideal for someone who enjoys structure, follow-through, and turning plans into action. This position also works cross functionally to support additional functions as business needs dictate. In this role, the Operations Program Coordinator will work closely with Orangetheory’s Field Operations, Fitness, and Learning & Development teams to support franchisee-facing initiatives, ensure follow-through on field visit action items, and help coordinate trainings, workshops, and events that enable studio success.Purpose/Impact: (Duties & Essential Functions)Supports Operations group as the communication bridge between cross-functional teams; collaborating to prioritize, plan, track, and execute the deployment of complex, high-quality programs.Serves as an execution and follow-through partner for Orangetheory Operations, ensuring action items from Franchise Support and field visits are tracked, updated, and closed.Acts as a coordination hub between Franchise Business Consultants (FBCs), Franchise Fitness Consultants (FFC), and Learning & Development teams, helping align timelines, materials, and communication for field initiatives.Supports the development and distribution of training materials, playbooks, and communications to help franchisees and field teams adopt new programs. Engages with various stakeholders, both internally and externally, ensuring alignment and successful outcomes.Supports preparation of presentations, updates, and messaging related to the team's mission and key initiatives, ensuring alignment with business priorities.Directly supports deployments for specific projects; collaborating across business units to achieve successful outcomes.Maintains dashboards and trackers to monitor risks, issues, and blockers; escalates when needed.Prepares agendas, takes notes, provides status updates, dashboards, and reports for stakeholders; assists with meeting coordination, notes, and follow-ups to ensure accountability.Provides coordination and logistics support for conventions, summits, and large-scale franchise events, including agenda coordination, speaker and session logistics, travel and meeting space coordination, and sourcing/contracting hotels and meeting spaces.Supports process improvements and operational efficiency initiatives.Helps standardize project management and operational workflows.Required Strengths And BackgroundAssociate’s degree OR equivalent work experience in an operations support role; Bachelor’s degree preferred. Relevant fields include business administration, project management, or related discipline.Proficiency in Microsoft Office Suite, particularly Word, Excel, PowerPoint, and Outlook.Must have a basic understanding of project management principles.Experience with additional SaaS platforms such as MBO, Confluence, JotForm, or SharePoint preferred.Attention to detail with the ability to meticulously manage program records, documentation, and results.Strong ability to organize travel, meetings, and logistics for field or operations teams.Excellent verbal and written communication skills to interact with various stakeholders.Comfort turning meetings into clear notes, action items, and trackers using simple project tools.Ability to create compelling written content necessary for crafting communication plans and outreach materials.Nice To Have Skills & Experience (Preferred)Experience supporting field operations or franchise operations in a multi-unit or retail/fitness environment.Familiarity with Orangetheory Fitness studio operations or similar fitness concepts.Exposure to training or Learning & Development coordination, including webinars or in-person workshops.Experience planning or supporting franchisee events (e.g., regional trainings, summits, conventions).CompetenciesCustomer Focus: Understanding customer needs (both internal and external), proactively addressing them, and prioritizing customer satisfaction and service.Teamwork: Collaborating effectively with others in pursuit of shared goals and contributing to a positive team environment.Planning and Organizing: Prioritizing tasks, defining actions, and allocating time and resources to achieve specific objectives.Problem Solving: Identifying root causes within assigned projects and proposing effective solutions.Initiative: Demonstrating forward-thinking by assessing task priorities and staying on track.Attention to Detail: Taking responsibility for thorough and meticulous work methods.What’s in it for you?We offer a competitive salary along with exceptional benefits such as:Medical, Dental and Vision CoverageHybrid Work EnvironmentLife and Disability InsuranceUnlimited Time off + Paid HolidaysFridays off between Memorial Day and Labor Day401(K) Savings Plan Matching at 4%10 Coaching and Therapy sessionsMental Health BenefitsBrand Discounts & ReimbursementsIn-house workout facilitiesProfessional Development OpportunitiesTeam Building, Employee Engagement Activities & so much moreWORK SCHEDULEPurpose Brands LLC, Currently Observe The Following Hybrid Work Model For Employees At Our Boca Raton (FL), Woodbury (MN), And Seattle (WA) OfficesRemote optional: FridaysOn-site days: Mondays, Tuesdays, Wednesdays and ThursdaysDIVERSITY, EQUITY, AND INCLUSION STATEMENTPurpose Brands is committed to encouraging, facilitating, and upholding an environment centered on diversity, equity, and inclusion across every facet of the Purpose Brands. We will work to create a sustainable culture that supports a healthy space for learning and growing, valuing, and empowering every employee, inspiring a diverse franchise network, and uplifting the members and communities we serve.EEO STATEMENTPurpose Brands provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated.