{"schemaVersion":"jobsearcher.job.v1","id":"e7f1c10aaeaa4d52f37b01b8","url":"https://jobsearcher.com/jobs/e7f1c10aaeaa4d52f37b01b8","canonicalUrl":"https://jobsearcher.com/jobs/e7f1c10aaeaa4d52f37b01b8","title":"Client Engagement & Program Operations Manager","description":"About This RoleAs a Client Engagement & Program Operations Manager, you will be the primary point of contact for our clients, ensuring exceptional service delivery and building long-term partnerships. You will manage multiple client relationships while overseeing program operations and driving continuous improvement.ResponsibilitiesServe as the primary point of contact for assigned client accountsConduct regular business reviews and strategic planning sessions with clientsCoordinate service delivery across technical teams and ensure SLA complianceIdentify opportunities for service expansion and upsellingManage client onboarding and ensure smooth transitionsTrack and report on key performance metrics and client satisfactionResolve escalated client issues and manage expectations effectivelyDevelop and maintain strong relationships with client stakeholders at all levelsOversee program operations and resource allocationQualifications✓4+ years of experience in client success, account management, or program management✓Background in cybersecurity, IT services, or managed services industry✓Proven track record of managing enterprise client relationships✓Strong project management and organizational skills✓Excellent communication and presentation abilities✓Experience with CRM and project management tools✓Ability to understand technical concepts and translate them for business stakeholders✓Bachelor's degree in Business, IT, or related fieldPreferred Qualifications+PMP or similar project management certification+Experience in MSP/MSSP environment+Background in sales or business development+Familiarity with cybersecurity services and solutions+Experience managing remote teamsWhat We Offer★Fully remote work environment★Competitive salary and commission structure★Health, dental, and vision insurance★Professional development opportunities★Career growth in a rapidly expanding company★Flexible scheduling options","company":"District Tech Group","rawCompany":"district tech group","city":"Washington","state":"DC","isRemote":false,"isActive":false,"createdAt":"2026-08-06T10:23:07.610Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"},{"code":"541618","title":"Other Management Consulting Services","slug":"other-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client Engagement & Program Operations Manager","description":"About This RoleAs a Client Engagement & Program Operations Manager, you will be the primary point of contact for our clients, ensuring exceptional service delivery and building long-term partnerships. You will manage multiple client relationships while overseeing program operations and driving continuous improvement.ResponsibilitiesServe as the primary point of contact for assigned client accountsConduct regular business reviews and strategic planning sessions with clientsCoordinate service delivery across technical teams and ensure SLA complianceIdentify opportunities for service expansion and upsellingManage client onboarding and ensure smooth transitionsTrack and report on key performance metrics and client satisfactionResolve escalated client issues and manage expectations effectivelyDevelop and maintain strong relationships with client stakeholders at all levelsOversee program operations and resource allocationQualifications✓4+ years of experience in client success, account management, or program management✓Background in cybersecurity, IT services, or managed services industry✓Proven track record of managing enterprise client relationships✓Strong project management and organizational skills✓Excellent communication and presentation abilities✓Experience with CRM and project management tools✓Ability to understand technical concepts and translate them for business stakeholders✓Bachelor's degree in Business, IT, or related fieldPreferred Qualifications+PMP or similar project management certification+Experience in MSP/MSSP environment+Background in sales or business development+Familiarity with cybersecurity services and solutions+Experience managing remote teamsWhat We Offer★Fully remote work environment★Competitive salary and commission structure★Health, dental, and vision insurance★Professional development opportunities★Career growth in a rapidly expanding company★Flexible scheduling options","datePosted":"2026-08-06T10:23:07.610Z","dateModified":"2026-08-06T10:23:07.610Z","hiringOrganization":{"@type":"Organization","name":"District Tech Group","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Washington","addressRegion":"DC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e7f1c10aaeaa4d52f37b01b8"},"url":"https://jobsearcher.com/jobs/e7f1c10aaeaa4d52f37b01b8"}}