{"schemaVersion":"jobsearcher.job.v1","id":"e7df67a7c26fdc681cd8d067","url":"https://jobsearcher.com/jobs/e7df67a7c26fdc681cd8d067","canonicalUrl":"https://jobsearcher.com/jobs/e7df67a7c26fdc681cd8d067","title":"Director IT Operations","description":"Long read but this should have what you need\nThis is a key leadership hire for our divisional IT organization, and candidates should be evaluated for broad operational leadership, organizational maturity, and cross-functional partnership—not only technical depth.\nPosition Overview\nThe Director of IT Operations is a newly created leadership position responsible for the reliable, resilient, secure, and consistent delivery of technology services across the division.\nThe role reports to the Senior Director of IT and will lead the teams responsible for divisional cybersecurity operations, cloud and endpoint engineering, end-user technologies, network infrastructure, communications, business continuity, disaster recovery, operational documentation, and service delivery.\nThis position will establish clear accountability across operational teams, improve resilience and operational readiness, develop technical leaders, and ensure divisional technology services support business objectives while aligning with standards established by Group IT.\nWhy This Role Is Being Created\nOver the past two years, the divisional IT organization has centralized functions that previously operated independently and expanded its capabilities across Enterprise Applications, Software Engineering and AI, infrastructure, cybersecurity, and IT Business Services.\nMany operational leadership responsibilities are currently performed directly by the Senior Director of IT. As the organization has grown in scale and complexity, a dedicated leader is needed to own the day-to-day health, performance, resilience, and continual improvement of the operational technology environment.\nAdding this position will allow the Senior Director of IT to focus more fully on:\nTechnology strategy and investment planning\nBusiness and executive partnership\nOrganizational leadership and talent strategy\nGovernance and alignment with Group IT\nTransformation, innovation, and long-term capability development\nReporting Structure\nSenior Director of IT\n?\n??? Director of IT Operations\n?\n??? Divisional Cybersecurity Lead\n? ??? Cybersecurity Analyst\n?\n??? IT Manager, Cloud and Endpoint Engineering\n? ??? Azure Cloud Engineer\n? ??? Azure Cloud Administrator\n? ??? Endpoint Management Administrator\n?\n??? IT Manager, End-User Technologies\n? ??? Service Desk Supervisor – Desktop Support\n? ? ??? Service Desk Analysts\n? ?\n? ??? Service Desk Supervisor – Provisioning and Mobility\n? ??? IT Support Technicians\n?\n??? IT Manager, Network Infrastructure\n??? Network and Infrastructure Administrator\n??? Microsoft Teams Administrator\n??? Telecom Engineer\n??? Infrastructure Administrator\n??? IT Operations Coordinator\nThis is a leader-of-leaders position. The Director will work primarily through managers, leads, supervisors, and senior technical professionals rather than directly managing individual contributors.\nPosition Mission\nLead the delivery, reliability, resiliency, and continual improvement of divisional technology operations while ensuring execution aligns with business priorities and enterprise standards.\nPrimary Areas of Accountability\nThe Director will provide leadership across:\nTechnology service delivery\nInfrastructure and cloud operations\nNetwork infrastructure and communications\nEnd-user technologies and endpoint engineering\nDivisional cybersecurity operations\nMicrosoft 365 operations\nBusiness continuity and disaster recovery\nOperational documentation and knowledge transfer\nMonitoring, capacity, and operational readiness\nTechnology lifecycle and technical-debt management\nOperational vendor performance\nLeadership development and succession planning\nOperational metrics and continual improvement\nPartnership with Group IT\nThe position operates within a federated IT model.\nGroup IT establishes enterprise architecture, cybersecurity governance, GRC requirements, ITSM governance, shared-platform direction, and enterprise technology standards.\nThe Director of IT Operations is accountable for:\nImplementing applicable enterprise standards within the division\nEnsuring effective divisional execution and operational readiness\nCoordinating enterprise initiatives across divisional teams\nRepresenting divisional operational requirements\nProviding practical feedback to Group IT\nEscalating risks, conflicts, and constraints\nEnsuring operational teams understand and meet enterprise expectations\nThe Director will partner closely with Group Cybersecurity, GRC, Enterprise Architecture, and other enterprise technology leaders rather than independently establishing enterprise policy or platform direction.\nKey Cross-Functional Partnerships\nThe Director must be an effective peer and operational partner to:\nDirector of Enterprise Applications\nDirector of Software Engineering and AI Enablement\nManager of IT Business Services\nGroup Cybersecurity\nGovernance, Risk, and Compliance\nEnterprise Architecture\nFinance, HR, Operations, and other business leaders\nThe role must understand how infrastructure, networks, cybersecurity, ERP, enterprise applications, software development, APIs, integrations, and end-user services work together to deliver reliable business outcomes.\nFirst-Year Priorities\nEstablish Operational Accountability\nClarify service, technical, and leadership ownership.\nImprove coordination across the operational teams.\nEstablish consistent expectations, escalation paths, and review cadences.\nImprove Service Delivery\nAssess service quality and operational performance.\nReduce recurring issues and operational friction.\nImprove responsiveness, communication, and customer experience.\nEstablish a prioritized service-improvement roadmap.\nStrengthen Resiliency and Readiness\nIdentify operational single points of failure.\nImprove monitoring, alerting, redundancy, and capacity planning.\nValidate backup and recovery capabilities.\nEstablish clear restoration and escalation procedures.\nMature Business Continuity and Disaster Recovery\nReview and update technology recovery plans.\nAlign recovery priorities with business requirements.\nConduct recovery testing and document outcomes.\nTrack and remediate identified recovery gaps.\nImprove Operational Documentation\nEstablish minimum documentation and runbook standards.\nAssign accountable owners.\nReduce reliance on undocumented institutional knowledge.\nImplement periodic review and validation.\nDevelop the Leadership Team\nCoach managers, leads, and supervisors.\nImprove delegation and accountability.\nEstablish succession and development plans.\nBuild a cohesive, service-oriented operational culture.\nStrengthen Enterprise Partnership\nBuild productive relationships with Group IT, Cybersecurity, GRC, and Architecture.\nClarify enterprise and divisional responsibilities.\nEnsure enterprise initiatives are implemented effectively within the division.\nIdeal Candidate\nThe ideal candidate is a broad IT Operations leader who has successfully led multiple operational disciplines and improved the maturity of a technology organization.\nThis person should be able to:\nLead through managers and senior technical professionals\nImprove service delivery, reliability, and resilience\nEstablish accountability across diverse teams\nDevelop operational leaders and succession plans\nLead effectively during outages and high-pressure events\nTranslate technical risk into business terms\nPartner across Enterprise Applications, ERP, Software Engineering, Cybersecurity, GRC, and Group IT\nBalance operational stability with modernization and continual improvement\nTechnical credibility is important, but success will be measured primarily by leadership, operational maturity, service quality, resilience, and cross-functional effectiveness.\nRequired Experience\nCandidates should demonstrate:\nProgressive leadership experience in enterprise IT Operations\nExperience leading multiple operational technology functions\nStrong understanding of infrastructure, cloud, networking, endpoint services, and end-user technologies\nExperience improving service delivery and operational reliability\nExperience with business continuity and disaster recovery\nExperience developing runbooks, recovery procedures, and operational documentation\nExperience leading major incidents and service-restoration efforts\nExperience managing managers, supervisors, or technical leads\nExperience managing vendors and managed-service providers\nExperience using operational metrics to drive improvement\nStrong executive and stakeholder communication\nAbility to work effectively within a federated or matrixed organization\nPreferred Technical and Leadership Experience\nThe ideal candidate has broad enterprise IT operations experience and a demonstrated ability to partner across applications, engineering, cybersecurity, governance, and business leadership.\nPreferred experience includes:\nHybrid cloud, infrastructure, networking, endpoint management, and Microsoft 365\nMicrosoft Azure, Intune, Defender, Sentinel, and Cisco/Meraki technologies\nEnterprise monitoring, observability, capacity planning, and lifecycle management\nBusiness continuity, disaster recovery, high availability, and operational resilience\nPartnering with ERP and Enterprise Applications teams on availability, support, operational readiness, and lifecycle planning\nPartnering with Software Engineering and DevOps teams on deployments, integrations, production support, and operational transition\nWorking with Cybersecurity, GRC, and Enterprise Architecture to implement enterprise controls and standards\nService delivery, operational metrics, documentation, and continual improvement\nLeading managers, supervisors, and multidisciplinary technical teams\nManaging operational budgets, strategic vendors, and technology roadmaps\nSupporting distributed or field-service organizations\nWorking within federated or matrixed IT operating models\nITIL certification or practical service-management experience\nRecruiter Screening Focus\nRecruiters should look for candidates who can provide specific examples of:\nLeading a broad IT Operations organization\nImproving reliability and operational resilience\nBuilding or maturing BCDR capabilities\nDeveloping managers and emerging leaders\nImproving documentation and reducing key-person dependency\nLeading major incidents and post-incident improvement\nPartnering with ERP, Software Engineering, Cybersecurity, GRC, and enterprise functions\nUsing metrics to improve service quality and operational performance\nCandidates who have only managed a single technical function or whose experience is primarily hands-on engineering may not have the breadth required for this role.\nWork Arrangement\nThis position is remote but preferably in larger market, Chicago, Charlotte, Atlanta\nRegular travel for in-person collaboration with technical teams, business leaders, and other IT leaders is an important part of the position.\nCompensation\nBase salary range: $180,000–$210,000\nTarget hiring range: $190,000–$200,000\nAnnual incentive eligibility in accordance with company programs\nStandard company benefits\nFinal compensation will depend on the candidate’s leadership experience, technical breadth, and demonstrated ability to improve the maturity, reliability, and resilience of an enterprise IT Operations organization.\nPlease use this brief alongside the formal job description when sourcing and evaluating candidates.","company":"Procom","rawCompany":"procom","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-12T13:27:44.007Z","occupations":[{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Director IT Operations","description":"Long read but this should have what you need\nThis is a key leadership hire for our divisional IT organization, and candidates should be evaluated for broad operational leadership, organizational maturity, and cross-functional partnership—not only technical depth.\nPosition Overview\nThe Director of IT Operations is a newly created leadership position responsible for the reliable, resilient, secure, and consistent delivery of technology services across the division.\nThe role reports to the Senior Director of IT and will lead the teams responsible for divisional cybersecurity operations, cloud and endpoint engineering, end-user technologies, network infrastructure, communications, business continuity, disaster recovery, operational documentation, and service delivery.\nThis position will establish clear accountability across operational teams, improve resilience and operational readiness, develop technical leaders, and ensure divisional technology services support business objectives while aligning with standards established by Group IT.\nWhy This Role Is Being Created\nOver the past two years, the divisional IT organization has centralized functions that previously operated independently and expanded its capabilities across Enterprise Applications, Software Engineering and AI, infrastructure, cybersecurity, and IT Business Services.\nMany operational leadership responsibilities are currently performed directly by the Senior Director of IT. As the organization has grown in scale and complexity, a dedicated leader is needed to own the day-to-day health, performance, resilience, and continual improvement of the operational technology environment.\nAdding this position will allow the Senior Director of IT to focus more fully on:\nTechnology strategy and investment planning\nBusiness and executive partnership\nOrganizational leadership and talent strategy\nGovernance and alignment with Group IT\nTransformation, innovation, and long-term capability development\nReporting Structure\nSenior Director of IT\n?\n??? Director of IT Operations\n?\n??? Divisional Cybersecurity Lead\n? ??? Cybersecurity Analyst\n?\n??? IT Manager, Cloud and Endpoint Engineering\n? ??? Azure Cloud Engineer\n? ??? Azure Cloud Administrator\n? ??? Endpoint Management Administrator\n?\n??? IT Manager, End-User Technologies\n? ??? Service Desk Supervisor – Desktop Support\n? ? ??? Service Desk Analysts\n? ?\n? ??? Service Desk Supervisor – Provisioning and Mobility\n? ??? IT Support Technicians\n?\n??? IT Manager, Network Infrastructure\n??? Network and Infrastructure Administrator\n??? Microsoft Teams Administrator\n??? Telecom Engineer\n??? Infrastructure Administrator\n??? IT Operations Coordinator\nThis is a leader-of-leaders position. The Director will work primarily through managers, leads, supervisors, and senior technical professionals rather than directly managing individual contributors.\nPosition Mission\nLead the delivery, reliability, resiliency, and continual improvement of divisional technology operations while ensuring execution aligns with business priorities and enterprise standards.\nPrimary Areas of Accountability\nThe Director will provide leadership across:\nTechnology service delivery\nInfrastructure and cloud operations\nNetwork infrastructure and communications\nEnd-user technologies and endpoint engineering\nDivisional cybersecurity operations\nMicrosoft 365 operations\nBusiness continuity and disaster recovery\nOperational documentation and knowledge transfer\nMonitoring, capacity, and operational readiness\nTechnology lifecycle and technical-debt management\nOperational vendor performance\nLeadership development and succession planning\nOperational metrics and continual improvement\nPartnership with Group IT\nThe position operates within a federated IT model.\nGroup IT establishes enterprise architecture, cybersecurity governance, GRC requirements, ITSM governance, shared-platform direction, and enterprise technology standards.\nThe Director of IT Operations is accountable for:\nImplementing applicable enterprise standards within the division\nEnsuring effective divisional execution and operational readiness\nCoordinating enterprise initiatives across divisional teams\nRepresenting divisional operational requirements\nProviding practical feedback to Group IT\nEscalating risks, conflicts, and constraints\nEnsuring operational teams understand and meet enterprise expectations\nThe Director will partner closely with Group Cybersecurity, GRC, Enterprise Architecture, and other enterprise technology leaders rather than independently establishing enterprise policy or platform direction.\nKey Cross-Functional Partnerships\nThe Director must be an effective peer and operational partner to:\nDirector of Enterprise Applications\nDirector of Software Engineering and AI Enablement\nManager of IT Business Services\nGroup Cybersecurity\nGovernance, Risk, and Compliance\nEnterprise Architecture\nFinance, HR, Operations, and other business leaders\nThe role must understand how infrastructure, networks, cybersecurity, ERP, enterprise applications, software development, APIs, integrations, and end-user services work together to deliver reliable business outcomes.\nFirst-Year Priorities\nEstablish Operational Accountability\nClarify service, technical, and leadership ownership.\nImprove coordination across the operational teams.\nEstablish consistent expectations, escalation paths, and review cadences.\nImprove Service Delivery\nAssess service quality and operational performance.\nReduce recurring issues and operational friction.\nImprove responsiveness, communication, and customer experience.\nEstablish a prioritized service-improvement roadmap.\nStrengthen Resiliency and Readiness\nIdentify operational single points of failure.\nImprove monitoring, alerting, redundancy, and capacity planning.\nValidate backup and recovery capabilities.\nEstablish clear restoration and escalation procedures.\nMature Business Continuity and Disaster Recovery\nReview and update technology recovery plans.\nAlign recovery priorities with business requirements.\nConduct recovery testing and document outcomes.\nTrack and remediate identified recovery gaps.\nImprove Operational Documentation\nEstablish minimum documentation and runbook standards.\nAssign accountable owners.\nReduce reliance on undocumented institutional knowledge.\nImplement periodic review and validation.\nDevelop the Leadership Team\nCoach managers, leads, and supervisors.\nImprove delegation and accountability.\nEstablish succession and development plans.\nBuild a cohesive, service-oriented operational culture.\nStrengthen Enterprise Partnership\nBuild productive relationships with Group IT, Cybersecurity, GRC, and Architecture.\nClarify enterprise and divisional responsibilities.\nEnsure enterprise initiatives are implemented effectively within the division.\nIdeal Candidate\nThe ideal candidate is a broad IT Operations leader who has successfully led multiple operational disciplines and improved the maturity of a technology organization.\nThis person should be able to:\nLead through managers and senior technical professionals\nImprove service delivery, reliability, and resilience\nEstablish accountability across diverse teams\nDevelop operational leaders and succession plans\nLead effectively during outages and high-pressure events\nTranslate technical risk into business terms\nPartner across Enterprise Applications, ERP, Software Engineering, Cybersecurity, GRC, and Group IT\nBalance operational stability with modernization and continual improvement\nTechnical credibility is important, but success will be measured primarily by leadership, operational maturity, service quality, resilience, and cross-functional effectiveness.\nRequired Experience\nCandidates should demonstrate:\nProgressive leadership experience in enterprise IT Operations\nExperience leading multiple operational technology functions\nStrong understanding of infrastructure, cloud, networking, endpoint services, and end-user technologies\nExperience improving service delivery and operational reliability\nExperience with business continuity and disaster recovery\nExperience developing runbooks, recovery procedures, and operational documentation\nExperience leading major incidents and service-restoration efforts\nExperience managing managers, supervisors, or technical leads\nExperience managing vendors and managed-service providers\nExperience using operational metrics to drive improvement\nStrong executive and stakeholder communication\nAbility to work effectively within a federated or matrixed organization\nPreferred Technical and Leadership Experience\nThe ideal candidate has broad enterprise IT operations experience and a demonstrated ability to partner across applications, engineering, cybersecurity, governance, and business leadership.\nPreferred experience includes:\nHybrid cloud, infrastructure, networking, endpoint management, and Microsoft 365\nMicrosoft Azure, Intune, Defender, Sentinel, and Cisco/Meraki technologies\nEnterprise monitoring, observability, capacity planning, and lifecycle management\nBusiness continuity, disaster recovery, high availability, and operational resilience\nPartnering with ERP and Enterprise Applications teams on availability, support, operational readiness, and lifecycle planning\nPartnering with Software Engineering and DevOps teams on deployments, integrations, production support, and operational transition\nWorking with Cybersecurity, GRC, and Enterprise Architecture to implement enterprise controls and standards\nService delivery, operational metrics, documentation, and continual improvement\nLeading managers, supervisors, and multidisciplinary technical teams\nManaging operational budgets, strategic vendors, and technology roadmaps\nSupporting distributed or field-service organizations\nWorking within federated or matrixed IT operating models\nITIL certification or practical service-management experience\nRecruiter Screening Focus\nRecruiters should look for candidates who can provide specific examples of:\nLeading a broad IT Operations organization\nImproving reliability and operational resilience\nBuilding or maturing BCDR capabilities\nDeveloping managers and emerging leaders\nImproving documentation and reducing key-person dependency\nLeading major incidents and post-incident improvement\nPartnering with ERP, Software Engineering, Cybersecurity, GRC, and enterprise functions\nUsing metrics to improve service quality and operational performance\nCandidates who have only managed a single technical function or whose experience is primarily hands-on engineering may not have the breadth required for this role.\nWork Arrangement\nThis position is remote but preferably in larger market, Chicago, Charlotte, Atlanta\nRegular travel for in-person collaboration with technical teams, business leaders, and other IT leaders is an important part of the position.\nCompensation\nBase salary range: $180,000–$210,000\nTarget hiring range: $190,000–$200,000\nAnnual incentive eligibility in accordance with company programs\nStandard company benefits\nFinal compensation will depend on the candidate’s leadership experience, technical breadth, and demonstrated ability to improve the maturity, reliability, and resilience of an enterprise IT Operations organization.\nPlease use this brief alongside the formal job description when sourcing and evaluating candidates.","datePosted":"2026-08-12T13:27:44.007Z","dateModified":"2026-08-12T13:27:44.007Z","hiringOrganization":{"@type":"Organization","name":"Procom","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e7df67a7c26fdc681cd8d067"},"url":"https://jobsearcher.com/jobs/e7df67a7c26fdc681cd8d067"}}