{"schemaVersion":"jobsearcher.job.v1","id":"e7dce62b7bf3f49770e67fdf","url":"https://jobsearcher.com/jobs/e7dce62b7bf3f49770e67fdf","canonicalUrl":"https://jobsearcher.com/jobs/e7dce62b7bf3f49770e67fdf","title":"Customer Support Engineer","description":"Customer Support EngineerUnited States (Field-Based Role)Mandatory residence: Salt Lake City, Utah or Tucson, Arizona****About the RoleImmersive Technologies, a global leader in simulator-based training solutions for the mining industry, is seeking a Customer Support Engineer to join its technical services team. This role is ideal for a hands-on professional with strong technical capabilities, a customer-focused mindset, and the ability to operate effectively in dynamic field environments.Role PurposeThe Customer Support Engineer is responsible for deploying, maintaining, troubleshooting, and supporting advanced simulator systems, both in-house and at customer sites, while building strong, service-oriented relationships with clients.Key Responsibilities- Develop a strong working knowledge of simulator systems (electronics, hardware, software)- Perform field service activities including installation, commissioning, maintenance, upgrades, training, and emergency support- Lead on-site service visits ensuring quality, efficiency, and safety- Diagnose and resolve technical issues, ensuring full ownership until closure- Document all service activities and customer interactions- Maintain accurate records of visits, service requests, and communications- Oversee and execute support agreements to ensure compliance with deliverables- Manage spare parts inventory and stock control as applicableKey Challenges- Achieve a high level of technical proficiency to work independently in the field- Take full ownership of customer incidents from identification to resolution- Balance technical execution with strong customer relationship managementMinimum Qualifications (Required)- Valid driver's license- Minimum 3 years of experience in a technical role (field service, maintenance, electronics, or automation)- Willingness and ability to travel frequently- Strong problem-solving skills and ability to work independentlyPreferred Qualifications- Associate's or Bachelor's degree in Electrical Engineering, Electronics, Mechatronics, Automation, or related field- Experience in mining, industrial technology, heavy equipment, simulation systems, or technical customer support****","company":"Immersive Technologies","rawCompany":"immersive technologies","city":"Tucson","state":"AZ","isRemote":false,"isActive":true,"createdAt":"2026-06-26T03:31:04.892Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"41-9031.00","title":"Sales Engineers","slug":"sales-engineers"}],"industries":[{"code":"541330","title":"Engineering Services","slug":"engineering-services"},{"code":"213114","title":"Support Activities for Metal Mining","slug":"support-activities-for-metal-mining"},{"code":"213115","title":"Support Activities for Nonmetallic Minerals (except Fuels) Mining","slug":"support-activities-for-nonmetallic-minerals-except-fuels-mining"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Support Engineer","description":"Customer Support EngineerUnited States (Field-Based Role)Mandatory residence: Salt Lake City, Utah or Tucson, Arizona****About the RoleImmersive Technologies, a global leader in simulator-based training solutions for the mining industry, is seeking a Customer Support Engineer to join its technical services team. This role is ideal for a hands-on professional with strong technical capabilities, a customer-focused mindset, and the ability to operate effectively in dynamic field environments.Role PurposeThe Customer Support Engineer is responsible for deploying, maintaining, troubleshooting, and supporting advanced simulator systems, both in-house and at customer sites, while building strong, service-oriented relationships with clients.Key Responsibilities- Develop a strong working knowledge of simulator systems (electronics, hardware, software)- Perform field service activities including installation, commissioning, maintenance, upgrades, training, and emergency support- Lead on-site service visits ensuring quality, efficiency, and safety- Diagnose and resolve technical issues, ensuring full ownership until closure- Document all service activities and customer interactions- Maintain accurate records of visits, service requests, and communications- Oversee and execute support agreements to ensure compliance with deliverables- Manage spare parts inventory and stock control as applicableKey Challenges- Achieve a high level of technical proficiency to work independently in the field- Take full ownership of customer incidents from identification to resolution- Balance technical execution with strong customer relationship managementMinimum Qualifications (Required)- Valid driver's license- Minimum 3 years of experience in a technical role (field service, maintenance, electronics, or automation)- Willingness and ability to travel frequently- Strong problem-solving skills and ability to work independentlyPreferred Qualifications- Associate's or Bachelor's degree in Electrical Engineering, Electronics, Mechatronics, Automation, or related field- Experience in mining, industrial technology, heavy equipment, simulation systems, or technical customer support****","datePosted":"2026-06-26T03:31:04.892Z","dateModified":"2026-06-26T03:31:04.892Z","hiringOrganization":{"@type":"Organization","name":"Immersive Technologies","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Tucson","addressRegion":"AZ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e7dce62b7bf3f49770e67fdf"},"url":"https://jobsearcher.com/jobs/e7dce62b7bf3f49770e67fdf"}}