Office Representative

At Porter Medical Center we are improving the health of our community, one patient at a time. Job DescriptionThe Front Office Representative serves as the first point of contact for patients and visitors, creating a welcoming and professional environment both in person and over the phone. This role is essential in ensuring a seamless patient experience by efficiently coordinating front desk operations, maintaining accurate information, and supporting clinical workflows. The ideal candidate delivers exceptional customer service, demonstrates strong organizational skills, and thrives in a fast-paced healthcare setting.Key ResponsibilitiesGreet and check in patients professionally and courteouslyAnswer calls, take accurate messages, and direct inquiries appropriatelySchedule, confirm, and adjust appointmentsMaintain accurate patient demographic and insurance informationCollect co-pays, balances, and process paymentsCoordinate referrals, authorizations, and follow-upsManage medical records per policyOpen/close office and maintain organized front desk operationsQualificationsHigh school diploma or equivalentMedical office experience and terminology preferredStrong communication, multitasking, and organizational skillsBasic computer skills and business mathPhysician office experience preferredPhysical RequirementsSitting, standing, walking, and light lifting (up to 10 lbs)Frequent computer and phone useBENEFIT ELIGIBLE!BenefitsOur employees make a difference to our patients and their families by bringing compassion to those in a time of need. We are proud to extend this culture of caring back to our employees and their families by providing a comprehensive and flexible benefits package. Key benefits in our package include:Medical, Dental and Vision Insurance 403(b) Retirement Plan Tuition Advance Program Combined Time Off (CTO) - paid holidays, vacation, sick and personal time Employee Assistance Program (EAP) Employee Discounts Pet Insurance