{"schemaVersion":"jobsearcher.job.v1","id":"e7c2a22d1444d833d95256d5","url":"https://jobsearcher.com/jobs/e7c2a22d1444d833d95256d5","canonicalUrl":"https://jobsearcher.com/jobs/e7c2a22d1444d833d95256d5","title":"Helpdesk Technician - NLRB","description":"If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.\r\nHelpdesk Technician - NLRB\r\nFull Time Fairfax, VA, US\r\nClearance: Public Trust\r\nKey Responsibilities\r\nServe as the first point of contact for end-users, logging incidents, and service requests promptly and accurately.\r\nDiagnose, troubleshoot, and resolve end-user problems related to hardware, software, mobile devices, audiovisual equipment, and video teleconference systems.\r\nDocument incidents, solutions, and service requests in detail, ensuring accurate records for future reference.\r\nProvide technical support for mobile devices, including smartphones and tablets, ensuring seamless integration, and troubleshooting issues related to connectivity and applications.\r\nSupport audiovisual and video teleconference equipment, configuring, troubleshooting, and maintaining systems to ensure optimal functionality during meetings and presentations.\r\nAssist in technical refresh projects, deploying new laptop hardware, performing operating system upgrades, and installing specialized software as per organizational requirements.\r\nCollaborate with IT teams to ensure smooth transitions during hardware and software upgrades, minimizing downtime and user disruption.\r\nQualifications\r\nProven (2 years) experience in a service desk or technical support role, with expertise in incident management and problem resolution.\r\nStrong knowledge of mobile devices, operating systems, audiovisual equipment, and video teleconference systems.\r\nExperience in ServiceNow ticketing system\r\nFamiliarity with technical refresh processes, including hardware deployment and software installations.\r\nExcellent communication skills, both written and verbal, with a focus on providing exceptional customer service.\r\nAbility to work efficiently under pressure, prioritize tasks, and meet deadlines.\r\nRelevant certifications such as ITIL, CompTIA A+, or HDI Support Center Analyst, are a plus.\r\nJ-18808-Ljbffr","company":"Code Plus","rawCompany":"code plus","city":"Fairfax","state":"VA","isRemote":false,"isActive":false,"createdAt":"2026-06-26T02:31:46.213Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Helpdesk Technician - NLRB","description":"If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.\r\nHelpdesk Technician - NLRB\r\nFull Time Fairfax, VA, US\r\nClearance: Public Trust\r\nKey Responsibilities\r\nServe as the first point of contact for end-users, logging incidents, and service requests promptly and accurately.\r\nDiagnose, troubleshoot, and resolve end-user problems related to hardware, software, mobile devices, audiovisual equipment, and video teleconference systems.\r\nDocument incidents, solutions, and service requests in detail, ensuring accurate records for future reference.\r\nProvide technical support for mobile devices, including smartphones and tablets, ensuring seamless integration, and troubleshooting issues related to connectivity and applications.\r\nSupport audiovisual and video teleconference equipment, configuring, troubleshooting, and maintaining systems to ensure optimal functionality during meetings and presentations.\r\nAssist in technical refresh projects, deploying new laptop hardware, performing operating system upgrades, and installing specialized software as per organizational requirements.\r\nCollaborate with IT teams to ensure smooth transitions during hardware and software upgrades, minimizing downtime and user disruption.\r\nQualifications\r\nProven (2 years) experience in a service desk or technical support role, with expertise in incident management and problem resolution.\r\nStrong knowledge of mobile devices, operating systems, audiovisual equipment, and video teleconference systems.\r\nExperience in ServiceNow ticketing system\r\nFamiliarity with technical refresh processes, including hardware deployment and software installations.\r\nExcellent communication skills, both written and verbal, with a focus on providing exceptional customer service.\r\nAbility to work efficiently under pressure, prioritize tasks, and meet deadlines.\r\nRelevant certifications such as ITIL, CompTIA A+, or HDI Support Center Analyst, are a plus.\r\nJ-18808-Ljbffr","datePosted":"2026-06-26T02:31:46.213Z","dateModified":"2026-06-26T02:31:46.213Z","hiringOrganization":{"@type":"Organization","name":"Code Plus","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Fairfax","addressRegion":"VA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e7c2a22d1444d833d95256d5"},"url":"https://jobsearcher.com/jobs/e7c2a22d1444d833d95256d5"}}