{"schemaVersion":"jobsearcher.job.v1","id":"e7baa7ccedb4d0dc89affc4b","url":"https://jobsearcher.com/jobs/e7baa7ccedb4d0dc89affc4b","canonicalUrl":"https://jobsearcher.com/jobs/e7baa7ccedb4d0dc89affc4b","title":"IT Helpdesk Engineer","description":"Company Description\r\nFounded in 2024, Nexthop Systems Inc is at the forefront of building high-performance AI infrastructure solutions tailored to meet the demands of the world's largest cloud operators. Specializing in AI infrastructure hardware and software development, Nexthop is committed to delivering cutting-edge, efficient, and scalable technology that powers the next generation of artificial intelligence. By combining expertise in advanced hardware and software integration, Nexthop enables cloud providers to optimize AI workloads, reduce costs, and improve energy efficiency.\r\nAbout the Role\r\nWe are seeking a highly skilled and motivated IT Helpdesk and Operations Engineer to join our growing team. This role is pivotal in designing, implementing, and maintaining our IT systems to support our innovative and fast-paced environment. You will work across cloud platforms, security, network management, and enterprise applications to drive efficiency, scalability, and security across our IT operations.\r\nKey Responsibilities\r\nInfrastructure Operations & Support:\r\nProvision and de-provision accounts across all company systems (SSO, email, productivity suites, etc.)\r\nManage on-prem and cloud-based systems ensuring seamless experiences and productivity optimization.\r\nProviding Level 1 & 2 IT support between IT/AV infrastructure and Lab operations.\r\nOversee office and remote network setups, ensuring a secure, unified, scalable, and reliable environment for our hybrid workforce.\r\nSecurity Management\r\nAdvocate for Zero Trust architectures, advanced threat detection (e.g., CrowdStrike Falcon, Sentinel One), and vulnerability management solutions.\r\nManage endpoint security using tools like Jamf/Kandji & Intune for unified device management.\r\nConduct regular security assessments for business systems and user endpoints.\r\nUnified Communications & Collaboration Tools:\r\nOversee SaaS services (e.g., Google Workspace, MS 365, Slack, Zoom, Salesforce, Github) and drive initiatives to improve productivity and user satisfaction.\r\nManage Zoom Room AV systems and conference room setups, including Logitech Rally related hardware.\r\nProject Management\r\nLead large-scale IT projects, such as office build-outs, IT system overhauls, and cloud migrations, ensuring alignment with organizational goals and timelines.\r\nOperational Excellence\r\nDevelop and maintain IT operations standards, documentation and processes.\r\nDeep dive into Root Cause Analysis of reoccurring IT tickets.\r\nAutomate repetitive tasks or workflow with Okta Workflows, Zapier, Python/Bash.\r\nDeliver white glove IT support to leadership team and all other team members.\r\nQualifications\r\nExperience\r\n2-3+ years of IT support and operations experience, with a focus on cloud platforms, security, and enterprise application support.\r\nProven track record in designing and scaling IT environments in dynamic settings.\r\nBachelor's Degree in Computer Science, or equivalent combination of education and experience.\r\nAbility to multi-task, independently manage time and execute on-time and at scale.\r\nTechnical Expertise\r\nProficiency in Okta, Google Workspace, Meraki, Kandji & Intune, and EDR tools.\r\nAdvanced knowledge of networking protocols, firewalls, and VLAN configurations.\r\nHands-on experience with MDM solutions (e.g. Jamf Pro/Kandji, Microsoft Intune) and SOC2 compliance.\r\nSoft Skills\r\nExcellent communication and problem-solving skills.\r\nAbility to collaborate with technical and non-technical stakeholders to deliver results.\r\nAble to work independently and under pressure.\r\nA strong willingness to wear multiple hats and be where ever needed.\r\nThis role is not eligible for Visa sponsorship\r\nJ-18808-Ljbffr","company":"Nexthop Systems","rawCompany":"nexthop systems","city":"Santa Clara","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-06-26T02:31:43.996Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Helpdesk Engineer","description":"Company Description\r\nFounded in 2024, Nexthop Systems Inc is at the forefront of building high-performance AI infrastructure solutions tailored to meet the demands of the world's largest cloud operators. Specializing in AI infrastructure hardware and software development, Nexthop is committed to delivering cutting-edge, efficient, and scalable technology that powers the next generation of artificial intelligence. By combining expertise in advanced hardware and software integration, Nexthop enables cloud providers to optimize AI workloads, reduce costs, and improve energy efficiency.\r\nAbout the Role\r\nWe are seeking a highly skilled and motivated IT Helpdesk and Operations Engineer to join our growing team. This role is pivotal in designing, implementing, and maintaining our IT systems to support our innovative and fast-paced environment. You will work across cloud platforms, security, network management, and enterprise applications to drive efficiency, scalability, and security across our IT operations.\r\nKey Responsibilities\r\nInfrastructure Operations & Support:\r\nProvision and de-provision accounts across all company systems (SSO, email, productivity suites, etc.)\r\nManage on-prem and cloud-based systems ensuring seamless experiences and productivity optimization.\r\nProviding Level 1 & 2 IT support between IT/AV infrastructure and Lab operations.\r\nOversee office and remote network setups, ensuring a secure, unified, scalable, and reliable environment for our hybrid workforce.\r\nSecurity Management\r\nAdvocate for Zero Trust architectures, advanced threat detection (e.g., CrowdStrike Falcon, Sentinel One), and vulnerability management solutions.\r\nManage endpoint security using tools like Jamf/Kandji & Intune for unified device management.\r\nConduct regular security assessments for business systems and user endpoints.\r\nUnified Communications & Collaboration Tools:\r\nOversee SaaS services (e.g., Google Workspace, MS 365, Slack, Zoom, Salesforce, Github) and drive initiatives to improve productivity and user satisfaction.\r\nManage Zoom Room AV systems and conference room setups, including Logitech Rally related hardware.\r\nProject Management\r\nLead large-scale IT projects, such as office build-outs, IT system overhauls, and cloud migrations, ensuring alignment with organizational goals and timelines.\r\nOperational Excellence\r\nDevelop and maintain IT operations standards, documentation and processes.\r\nDeep dive into Root Cause Analysis of reoccurring IT tickets.\r\nAutomate repetitive tasks or workflow with Okta Workflows, Zapier, Python/Bash.\r\nDeliver white glove IT support to leadership team and all other team members.\r\nQualifications\r\nExperience\r\n2-3+ years of IT support and operations experience, with a focus on cloud platforms, security, and enterprise application support.\r\nProven track record in designing and scaling IT environments in dynamic settings.\r\nBachelor's Degree in Computer Science, or equivalent combination of education and experience.\r\nAbility to multi-task, independently manage time and execute on-time and at scale.\r\nTechnical Expertise\r\nProficiency in Okta, Google Workspace, Meraki, Kandji & Intune, and EDR tools.\r\nAdvanced knowledge of networking protocols, firewalls, and VLAN configurations.\r\nHands-on experience with MDM solutions (e.g. Jamf Pro/Kandji, Microsoft Intune) and SOC2 compliance.\r\nSoft Skills\r\nExcellent communication and problem-solving skills.\r\nAbility to collaborate with technical and non-technical stakeholders to deliver results.\r\nAble to work independently and under pressure.\r\nA strong willingness to wear multiple hats and be where ever needed.\r\nThis role is not eligible for Visa sponsorship\r\nJ-18808-Ljbffr","datePosted":"2026-06-26T02:31:43.996Z","dateModified":"2026-06-26T02:31:43.996Z","hiringOrganization":{"@type":"Organization","name":"Nexthop Systems","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Santa Clara","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e7baa7ccedb4d0dc89affc4b"},"url":"https://jobsearcher.com/jobs/e7baa7ccedb4d0dc89affc4b"}}