{"schemaVersion":"jobsearcher.job.v1","id":"e7a8e81da2e20f55aac4c103","url":"https://jobsearcher.com/jobs/e7a8e81da2e20f55aac4c103","canonicalUrl":"https://jobsearcher.com/jobs/e7a8e81da2e20f55aac4c103","title":"Technical Support Engineer","description":"Technical Support EngineerAI/Data Start-up?? Location: Bay Area (US) - office based?? Salary: Circa $150k - $200k OTE + stock/benefitsWe're working with a seriously exciting, fast-scaling AI company that's redefining how enterprises interact with their data. They've built a cutting-edge platform sitting at the intersection of AI, LLMs, and modern data stacks—and they're now looking for a Technical Support Engineer to join as one of the early hires supporting a growing customer base. This is not your typical support role. Think high-impact, deeply technical, and highly visible—working directly with customers and engineering to solve complex problems in real time.The RoleAs a Technical Support Engineer, you'll be the go-to technical expert for customers—owning issues end-to-end and helping some of the most data-driven organizations get real value from an AI-first platform. You'll operate at the intersection of support, engineering, and product, playing a key role in shaping both customer experience and product direction.What You'll Be DoingOwning and resolving complex technical issues across data, APIs, and platform integrationsDebugging SQL queries, data pipelines, and schema issues to uncover root causesSupporting customers using modern data platforms like Snowflake, BigQuery, DatabricksRunning live troubleshooting sessions and acting as a trusted technical advisorCollaborating closely with Engineering to escalate and resolve product-level challengesInfluencing the roadmap by surfacing trends, feedback, and recurring issuesHelping build out support processes, documentation, and best practices as the team scalesWhat They're Looking For4+ years in Technical Support, Support Engineering, or Customer Engineering rolesAble to work from the Bay Area office 5 days per weekStrong SQL skills (you're comfortable debugging complex queries)Experience working with APIs (REST/GraphQL) and tools like Postman or cURLExposure to modern data stacks (Snowflake, BigQuery, etc.)Interest or experience in AI / LLMs / data platformsStrong communicator—able to work with both engineers and non-technical usersSomeone who thrives in a fast-paced, early-stage environmentFollow Scout Global for more roles like this","company":"Scout Global","rawCompany":"scout global","city":"Hayward","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-04-18T01:27:07.912Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer","description":"Technical Support EngineerAI/Data Start-up?? Location: Bay Area (US) - office based?? Salary: Circa $150k - $200k OTE + stock/benefitsWe're working with a seriously exciting, fast-scaling AI company that's redefining how enterprises interact with their data. They've built a cutting-edge platform sitting at the intersection of AI, LLMs, and modern data stacks—and they're now looking for a Technical Support Engineer to join as one of the early hires supporting a growing customer base. This is not your typical support role. Think high-impact, deeply technical, and highly visible—working directly with customers and engineering to solve complex problems in real time.The RoleAs a Technical Support Engineer, you'll be the go-to technical expert for customers—owning issues end-to-end and helping some of the most data-driven organizations get real value from an AI-first platform. You'll operate at the intersection of support, engineering, and product, playing a key role in shaping both customer experience and product direction.What You'll Be DoingOwning and resolving complex technical issues across data, APIs, and platform integrationsDebugging SQL queries, data pipelines, and schema issues to uncover root causesSupporting customers using modern data platforms like Snowflake, BigQuery, DatabricksRunning live troubleshooting sessions and acting as a trusted technical advisorCollaborating closely with Engineering to escalate and resolve product-level challengesInfluencing the roadmap by surfacing trends, feedback, and recurring issuesHelping build out support processes, documentation, and best practices as the team scalesWhat They're Looking For4+ years in Technical Support, Support Engineering, or Customer Engineering rolesAble to work from the Bay Area office 5 days per weekStrong SQL skills (you're comfortable debugging complex queries)Experience working with APIs (REST/GraphQL) and tools like Postman or cURLExposure to modern data stacks (Snowflake, BigQuery, etc.)Interest or experience in AI / LLMs / data platformsStrong communicator—able to work with both engineers and non-technical usersSomeone who thrives in a fast-paced, early-stage environmentFollow Scout Global for more roles like this","datePosted":"2026-04-18T01:27:07.912Z","dateModified":"2026-04-18T01:27:07.912Z","hiringOrganization":{"@type":"Organization","name":"Scout Global","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hayward","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e7a8e81da2e20f55aac4c103"},"url":"https://jobsearcher.com/jobs/e7a8e81da2e20f55aac4c103"}}