Lead Audio-Visual Installation Technician

The CompanyUltimate Technologies Group (UTG) is a family-owned audio-visual technology company founded in 2017 headquartered in Fishers, IN. We are past the start-up phase and focused on scaling rapidly by addinggrowth channels and new capabilities. UTG offers organizations of all sizes (Fortune 500 to SMB) across the globe the latest high-performing commercial audio-visual technology. We focus on making virtual hybrid communication easy and consistent and helping organizations communicate their stories with interactive digital experience centers. What differentiates UTG from the others is our obsession with matching our customers sense of urgency for rapid and effortless service. To accomplish this, we hire only the best talent - a mix of technical and interpersonal skills, with the desire and potential to grow to higher levels in the future to keep up with our growth. Our model has been well received and has fueled growth and loyalty with a customer retention rate of over 99%!Company Culture ComponentsUTG has been recognized as a Best Place to Work for 6 years in a row! Our culture is unique, focused on our values of constant experimentation, everyone acting like an owner (because they are), clear transparent communication, and providing a motivating environment where all team memberscan grow to their full potential. Every team memberis supported with ownership/stock in UTG, performance-based above-market pay, full benefits, and many more perks.Earned Best Places to Work 6 consecutive years! Annual increases & bonuses80% of promotions are from within Employee = OwnerSummer and Christmas partyFall camping trip Service daySemi-casual attireThe RoleThis role is at the heart of our company: The Lead AV Technician not only leads a team of other technicians but is also the face of UTG when helping customers with all their installation and service needs. We rely on Lead AV Technicians to lead others and to get the job done! This position is based out of our headquarters in Fishers and will require significant travel to client sites in the surrounding Indianapolis area.ResponsibilitiesProject preparation Install audio-visual technology Complete project reports Respond to service calls and troubleshoot/resolve issues by providing top-tier customer service Represent UTG when interacting with clients in a positive and professional mannerHelp manage project timelines and expectations Work cross-functionally with project management, sales, and engineering Travel to various client sites Oversee a team while being a contributor as a working lead CompetenciesMust-Haves3-5 Years Installation/Service Experience Crestron and Biamp ExperienceCommercial Audio-Visual Installation Experience Willingness to Travel to Client Sites Nice-to-HavesCrestron and Biamp Certifications Bachelor's DegreeCustomer Service Experience Soft SkillsOrganizationCommunicationCross-Function Collaboration Leadership Please take a moment to apply if you feel this is a good fit for you!Lead Audio-Visual Installation Technician