{"schemaVersion":"jobsearcher.job.v1","id":"e78f262070b2325badddb1e4","url":"https://jobsearcher.com/jobs/e78f262070b2325badddb1e4","canonicalUrl":"https://jobsearcher.com/jobs/e78f262070b2325badddb1e4","title":"Implementation & Customer Support Representative","description":"Implementation & Customer Support SpecialistIndustry / Sector: B2B SaaS / Local Commerce & Agriculture Supply ChainLocation: Remote (LATAM)Schedule: Saturday – Wednesday | 9:00 AM – 5:00 PM PST(Note: Initial 2–3 week onboarding/training will occur Monday – Friday | 9:00 AM – 5:00 PM EST)Target Compensation: $1,200 – $1,500 USD / month (commensurate with experience)Type: Full-Time, Remote ContractorAbout Our ClientOur client is a fast-growing North American B2B SaaS platform serving local food producers, farms, and agricultural suppliers. They provide e-commerce, inventory, and order management tools that help local food systems scale efficiently.They are seeking a detail-oriented, highly organized Implementation & Customer Support Specialist based in LATAM to own account setups and handle front-line customer inquiries.Role OverviewThis is a hybrid operational role positioned between Implementation/Onboarding and Level 1 Technical Support.The primary focus of this role (~60%) is heavy data entry, system configuration, and account setup for new local suppliers onboarding onto the platform. The remaining focus (~40%) involves answering low-level, front-line customer support tickets via email, live chat, and phone.The ideal candidate possesses exceptional attention to detail, thrives in structured data-entry tasks, and brings clear, friendly written and spoken English when assisting clients.Key Responsibilities & Task Breakdown1. Implementation & Account Setup (60% of Role)Data Entry & Storefront Builds: Input, structure, and verify large volumes of supplier inventory, product catalogs, pricing tiers, and account settings into the platform with zero error tolerance.Customer Onboarding Execution: Execute repetitive, detail-heavy setup tasks to get new farms and suppliers live quickly and accurately.Database Maintenance: Audit existing account configurations, clean up data sets, and ensure client profiles remain up to date in HubSpot.2. Level 1 Customer Support (40% of Role)Email Ticketing (30%): Manage incoming low-level support tickets via HubSpot, providing clear, step-by-step instructions for routine user inquiries, login issues, and basic navigation.Live Chat & Inbound Phone Calls (10%): Handle routine inbound client calls via Dialpad and live chat, delivering empathetic, professional verbal support.Issue Escalation: Identify platform bugs or complex account bottlenecks, document clear reproduction steps, and escalate to higher-tier technical teams.Qualifications & RequirementsExperience: 2+ years of experience in data entry, software implementation, e-commerce catalog management, or Level 1 customer support for a U.S./Canadian B2B SaaS platform.Extreme Attention to Detail: Exceptional precision when managing repetitive, high-volume data-entry tasks.Communication Skills: Near-native written and spoken English. Comfortable making direct phone calls via Dialpad and writing clean, customer-facing email responses.Tech Stack Familiarity: Hands-on experience with HubSpot CRM/Helpdesk and cloud telephony tools (Dialpad or similar).Schedule Alignment: Located in LATAM with strict availability to work Saturday through Wednesday, 9:00 AM – 5:00 PM PST (and attend initial training on EST).Remote Setup: Dedicated, quiet home office equipped with a high-speed fiber internet line, reliable computer, and noise-canceling headset.Why Join Our Client's Team?Stable, Long-Term Role: Full-time remote seat with a mission-driven company supporting local farms and food systems.Clear Work Scope: Predictable day-to-day balance of structured data management and customer interaction.Supportive Environment: Direct alignment with North American operational leaders who value accuracy, thoroughness, and steady execution.","company":"Somewhere","rawCompany":"somewhere","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-11-10T12:35:06.338Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Implementation & Customer Support Representative","description":"Implementation & Customer Support SpecialistIndustry / Sector: B2B SaaS / Local Commerce & Agriculture Supply ChainLocation: Remote (LATAM)Schedule: Saturday – Wednesday | 9:00 AM – 5:00 PM PST(Note: Initial 2–3 week onboarding/training will occur Monday – Friday | 9:00 AM – 5:00 PM EST)Target Compensation: $1,200 – $1,500 USD / month (commensurate with experience)Type: Full-Time, Remote ContractorAbout Our ClientOur client is a fast-growing North American B2B SaaS platform serving local food producers, farms, and agricultural suppliers. They provide e-commerce, inventory, and order management tools that help local food systems scale efficiently.They are seeking a detail-oriented, highly organized Implementation & Customer Support Specialist based in LATAM to own account setups and handle front-line customer inquiries.Role OverviewThis is a hybrid operational role positioned between Implementation/Onboarding and Level 1 Technical Support.The primary focus of this role (~60%) is heavy data entry, system configuration, and account setup for new local suppliers onboarding onto the platform. The remaining focus (~40%) involves answering low-level, front-line customer support tickets via email, live chat, and phone.The ideal candidate possesses exceptional attention to detail, thrives in structured data-entry tasks, and brings clear, friendly written and spoken English when assisting clients.Key Responsibilities & Task Breakdown1. Implementation & Account Setup (60% of Role)Data Entry & Storefront Builds: Input, structure, and verify large volumes of supplier inventory, product catalogs, pricing tiers, and account settings into the platform with zero error tolerance.Customer Onboarding Execution: Execute repetitive, detail-heavy setup tasks to get new farms and suppliers live quickly and accurately.Database Maintenance: Audit existing account configurations, clean up data sets, and ensure client profiles remain up to date in HubSpot.2. Level 1 Customer Support (40% of Role)Email Ticketing (30%): Manage incoming low-level support tickets via HubSpot, providing clear, step-by-step instructions for routine user inquiries, login issues, and basic navigation.Live Chat & Inbound Phone Calls (10%): Handle routine inbound client calls via Dialpad and live chat, delivering empathetic, professional verbal support.Issue Escalation: Identify platform bugs or complex account bottlenecks, document clear reproduction steps, and escalate to higher-tier technical teams.Qualifications & RequirementsExperience: 2+ years of experience in data entry, software implementation, e-commerce catalog management, or Level 1 customer support for a U.S./Canadian B2B SaaS platform.Extreme Attention to Detail: Exceptional precision when managing repetitive, high-volume data-entry tasks.Communication Skills: Near-native written and spoken English. Comfortable making direct phone calls via Dialpad and writing clean, customer-facing email responses.Tech Stack Familiarity: Hands-on experience with HubSpot CRM/Helpdesk and cloud telephony tools (Dialpad or similar).Schedule Alignment: Located in LATAM with strict availability to work Saturday through Wednesday, 9:00 AM – 5:00 PM PST (and attend initial training on EST).Remote Setup: Dedicated, quiet home office equipped with a high-speed fiber internet line, reliable computer, and noise-canceling headset.Why Join Our Client's Team?Stable, Long-Term Role: Full-time remote seat with a mission-driven company supporting local farms and food systems.Clear Work Scope: Predictable day-to-day balance of structured data management and customer interaction.Supportive Environment: Direct alignment with North American operational leaders who value accuracy, thoroughness, and steady execution.","datePosted":"2026-11-10T12:35:06.338Z","dateModified":"2026-11-10T12:35:06.338Z","hiringOrganization":{"@type":"Organization","name":"Somewhere","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e78f262070b2325badddb1e4"},"url":"https://jobsearcher.com/jobs/e78f262070b2325badddb1e4"}}