Customer Service Liaison Radiology PRN

Hours of Work :TBADays Of Week :TBAWork Shift :Job Description :Your Job:In this role, the Customer Service Liaison will be responsible for providing exceptional customer service to all internal and external customers. This person is someone who is motivated and able to handle a wide range of customer service inquiries, takes the initiative in resolving customer issues, and helps navigate our patients and visitors while in our facility. Supports the mission, vision, values and strategic goals of Methodist Health System.Your Job Requirements: High school Diploma or Equivalent requiredYour Job Responsibilities:Communicate effectively and professionally with patients, teammates, healthcare professionals, vendors, and visitorsAssist with departmental locations, wayfinding, and handling a wide range of inquiriesAssist with patient throughputProvided excellent customer service; cordially greets customers, anticipates needs, and willing to collaborate to provide the best patient experience possibleAnswers telephones, screens and routes calls to proper locationMaintains a clean work environmentProvides wheelchair assistance as needed when appropriateAbility to multi-task effectivelyHigh attention to detailDemonstrate computer literacyEffectively adheres to MHS policies, guidelines, and care commitments including confidentiality of all patient and business informationEscalates issues to the proper person in a timely mannerMaintain supplies and place order for additional supplies as neededOther duties as assignedMethodist Richardson Medical Center is a 443-bed, full-service, acute care hospital that serves Richardson, Garland, Plano, and surrounding areas in Dallas and Collin counties. We are a Certified Comprehensive Stroke Center as well as the nation’s first hospital to receive The Joint Commission’s Gold Seal of Approval® for Pancreatic/Hepatic/Biliary Cancer Certification. We also provide services at Methodist Richardson Medical Center – Campus for Continuing Care, which include a behavioral health and addiction recovery unit, inpatient rehabilitation, long-term acute care, and more. We strive to have a diverse workforce that reflects the communities we serve and welcomes the skills and talents of all groups. Our reputation as an award-winning employer shows in the distinctions we’ve earned:Magnet®-designated hospital150 Top Places to Work in Healthcare by Becker’s Hospital Review, 2023Top 10 Military Friendly® Employer, Gold Designation, 2023Top 10 Military Spouse Friendly® Employer, 2023Level III Neonatal Intensive Care UnitLevel III Trauma Center