Client Concierge

A company is looking for a Client Concierge to enhance client satisfaction and engagement. Key Responsibilities: Act as the initial point of contact for clients, ensuring they understand firm processes and conducting regular check-ins Serve as a liaison for high-level client escalations, documenting concerns and facilitating resolutions Identify opportunities for strategic growth by transitioning clients to additional services and offering consultations Qualifications: Bachelor's degree in Business, Marketing, Communications, or related field preferred Experience in legal intake, sales, client acquisition, or business development Proficiency with CRM systems and case management platforms Knowledge of legal advertising rules and ethical constraints Ability to manage a high volume of tasks while maintaining professionalism and empathy