{"schemaVersion":"jobsearcher.job.v1","id":"e783bd614bfad7e843e5ba30","url":"https://jobsearcher.com/jobs/e783bd614bfad7e843e5ba30","canonicalUrl":"https://jobsearcher.com/jobs/e783bd614bfad7e843e5ba30","title":"Technical Support","description":"Postition Summary\nProvide day to day support to both internal and external customers OnSite visits, via telephone, email and web contacts for all enterprise applications, and services for Puerto Rico, USVI, BVI and other international locations. Log costome interactions and resolve, track and escalate any that cannot be immediately resolved. Provide follow up with callers and support partners as necessary to promote ticket progress towards resolution. Manage call queues and close tickets in a timely fashion.\nResponsibilities:\nProvide support via telephone/email using cooporate toolset for logging and tracking customer interactions\nOnSite and Bench/Depot Services\nLog all calls, troubleshoot and support any technical, hardware, software issues, internet, network applications, configurations and peripheral equipment\nTesting of new hardware and software\nOn Call support\nTravel to customers location to provide support or receive training\nWork with forms handling equipment, plastic cards printers, ID systems, labels printers and associate software\nQualifications:\nBilingual (spanish & english)\nGood problem solving skills\nGood communicatios skills\nJob Type: Full-time\nSchedule:\n8 hour shift\nMonday to Friday\nWork Location: In person","company":"Pro Assets","rawCompany":"pro assets","city":"Catano","state":"PR","isRemote":false,"isActive":false,"createdAt":"2026-04-12T20:19:23.621Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support","description":"Postition Summary\nProvide day to day support to both internal and external customers OnSite visits, via telephone, email and web contacts for all enterprise applications, and services for Puerto Rico, USVI, BVI and other international locations. Log costome interactions and resolve, track and escalate any that cannot be immediately resolved. Provide follow up with callers and support partners as necessary to promote ticket progress towards resolution. Manage call queues and close tickets in a timely fashion.\nResponsibilities:\nProvide support via telephone/email using cooporate toolset for logging and tracking customer interactions\nOnSite and Bench/Depot Services\nLog all calls, troubleshoot and support any technical, hardware, software issues, internet, network applications, configurations and peripheral equipment\nTesting of new hardware and software\nOn Call support\nTravel to customers location to provide support or receive training\nWork with forms handling equipment, plastic cards printers, ID systems, labels printers and associate software\nQualifications:\nBilingual (spanish & english)\nGood problem solving skills\nGood communicatios skills\nJob Type: Full-time\nSchedule:\n8 hour shift\nMonday to Friday\nWork Location: In person","datePosted":"2026-04-12T20:19:23.621Z","dateModified":"2026-04-12T20:19:23.621Z","hiringOrganization":{"@type":"Organization","name":"Pro Assets","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Catano","addressRegion":"PR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e783bd614bfad7e843e5ba30"},"url":"https://jobsearcher.com/jobs/e783bd614bfad7e843e5ba30"}}