Support Hotline Volunteer

Caregiver OneCall is a California-based nonprofit providing 24/7 emotional support, real-time help, and resource navigation for family caregivers. Whether you care for a loved one with dementia, autism, chronic illness, disability, or care for yourself, we are here. Our team helps reduce stress, burnout, and isolation, because no caregiver should have to do it alone. Caregivers deserve care too.,About UsCaregiver OneCall is a 501(c)(3) nonprofit providing free, real-time 24/7 telephone support, training, and resources for family caregivers nationwide. Our mission is simple no caregiver should ever feel alone, especially at 2 AM when support is hardest to find.The RoleCaregiver OneCall is looking for a compassionate and dependable Support Hotline Volunteer to provide real-time telephone support to family caregivers across the country. You will be the voice on the other end of the line when a caregiver reaches out — offering a listening ear, emotional support, and connection to resources. This is a front-line role that directly fulfills our core mission.Key ResponsibilitiesAnswer inbound calls on the Caregiver OneCall support hotline during your scheduled shiftProvide active listening, emotional support, and compassionate conversation to callersShare relevant resources, referrals, and information as appropriateFollow established protocols for call handling, documentation, and escalationMaintain strict confidentiality of all caller information and conversationsSign in and out to document service hoursNotify the volunteer coordinator as early as possible if you are unable to attend a scheduled shiftQualificationsStrong active listening and communication skillsCalm, patient, and empathetic demeanorAbility to maintain composure during emotionally sensitive conversationsReliable internet and phone access in a quiet, private space for taking confidential callsComfortable following structured protocols and staff directionMust be 18 years or older (this role is not available to minors)Time CommitmentMinimum one scheduled shift per week. Shift hours are flexible and based on volunteer availability. Since this is a fully remote role, there is no physical location to report to, simply be available to answer calls during your designated shift.TrainingAll hotline volunteers will complete training before taking calls independently. Training covers active listening techniques, call protocols, resource navigation, confidentiality requirements, and self-care strategies for volunteers.Important NotesThis is an unpaid volunteer roleConfidentiality is mandatory — volunteers may not share caregiver stories, access organizational records, or disclose any details from calls, during or after serviceCaregiver OneCall reserves the right to reassign or release volunteers whose conduct does not align with our standardsWhat You GainA deeper understanding of caregiving realities across the countryMeaningful community connection and the knowledge that your presence matteredLeadership and interpersonal skills developmentDocumented service hoursThe opportunity to play a vital role in ensuring no caregiver faces a crisis alone