{"schemaVersion":"jobsearcher.job.v1","id":"e7478208623d047c410270ba","url":"https://jobsearcher.com/jobs/e7478208623d047c410270ba","canonicalUrl":"https://jobsearcher.com/jobs/e7478208623d047c410270ba","title":"Forward Deployment Engineer","description":"At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about?\nA NiCE AI Forward Deployed Engineer is a highly technical full-stack engineer responsible for designing, building, and deploying AI-driven customer engagement solutions using the NiCE digital and AI portfolio. This role sits at the intersection of software engineering, AI agent development, and customer solution architecture. The engineer works directly with customers and internal stakeholders to translate complex business challenges into intelligent automation solutions across voice and digital channels. The AI Forward Deployed Engineer will design, prototype, and operationalize AI agents that integrate with enterprise systems and deliver scalable customer self-service experiences powered by intelligent virtual agents, knowledge management, and omnichannel engagement capabilities. This role requires deep technical expertise across full-stack development, AI agent architectures, APIs, integrations, and conversational automation, combined with the ability to collaborate directly with customers and business leaders.\nHow will you make an impact?  \n\nAI Agent Design & Development\n\nDesign and build AI-driven virtual agents that automate customer service workflows across digital and voice channels.\n\nDevelop intelligent automation using the NiCE AI and Digital portfolio, including conversational AI, knowledge systems, and omnichannel engagement capabilities.\n\nArchitect agent behaviors including intent handling, workflow orchestration, and multi-system interactions.\n\nContinuously refine and evolve agents through iterative testing, model tuning, and performance optimization.\n\nAI Agent Lifecycle Ownership\n\nOwn the full lifecycle of AI agents from initial design through deployment and ongoing optimization.\n\nDefine agent architecture including prompting strategies, knowledge retrieval patterns, and decision logic.\n\nImplement observability, evaluation, and feedback loops to improve agent accuracy, reliability, and business outcomes.\n\nMonitor agent performance and evolve agents to handle increasingly complex customer interactions.\n\nSystem Integration & Automation\n\nBuild integrations between AI agents and enterprise systems including CRM, commerce platforms, knowledge bases, and operational systems.\n\nDevelop APIs, services, and orchestration layers enabling agents to perform real business transactions.\n\nImplement multi-step workflows that coordinate API calls across multiple systems of record.\n\nEnsure secure, scalable, and reliable integrations across customer environments.\n\nFull Stack Solution Development\n\nBuild full-stack solutions that support agent interactions including web interfaces, backend services, and integration layers.\n\nDevelop prototypes and working applications that demonstrate end-to-end AI automation scenarios.\n\nCreate reusable components and frameworks that accelerate development of new AI agent capabilities.\n\nMaintain and enhance demo environments and development environments used for solution innovation.\n\nCustomer Solution Engineering\n\nPartner directly with customers to understand operational challenges and identify opportunities for AI-driven automation.\n\nTranslate business requirements into technical architectures and working solutions.\n\nBuild prototypes, proof-of-value implementations, and production-ready agent capabilities.\n\nAct as a trusted technical advisor to both business and technology stakeholders.\n\nProduct Innovation & Feedback\n\nCollaborate with product, engineering, and sales teams to identify product gaps and innovation opportunities.\n\nPrototype new capabilities that extend the NiCE AI platform.\n\nProvide direct field insights that inform product roadmap and future platform capabilities.\n\nContribute reusable patterns, integrations, and architectures that improve future deployments.\n\nTechnical Demonstration & Enablement\n\nDesign and build advanced technical demonstrations showcasing AI-driven customer experiences.\n\nDevelop reusable demo frameworks and environments that illustrate enterprise use cases.\n\nSupport sales engineering and presales teams in communicating the value of AI-driven customer engagement solutions.\n\nEnable internal teams with technical knowledge of AI agents, integrations, and platform capabilities.\n\nHave you got what it takes?\n\nThe AI Agent Engineer will work across several core technical domains:\nAI & Agent Systems\n\nLarge Language Models\n\nPrompt engineering\n\nAgent orchestration frameworks\n\nRetrieval-augmented knowledge systems\n\nConversational AI architecture\n\nFull Stack Development\n\nBackend services and APIs\n\nWeb and conversational interfaces\n\nIntegration layers\n\nData pipelines\n\nEnterprise Integrations\n\nREST APIs and microservices\n\nCRM and business system integrations\n\nKnowledge systems and data stores\n\nIdentity and access management\n\nWhat’s in it for you?\nJoin an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\nRequisition ID: 10568 Reporting into: Director of FDE Strategy Role Type: Individual Contributor About NiCE \nNICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \nKnown as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \nNiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.","company":"Nice","rawCompany":"nice","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-09-02T03:37:31.441Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"17-2199.00","title":"Engineers, All Other","slug":"engineers-all-other"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Forward Deployment Engineer","description":"At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about?\nA NiCE AI Forward Deployed Engineer is a highly technical full-stack engineer responsible for designing, building, and deploying AI-driven customer engagement solutions using the NiCE digital and AI portfolio. This role sits at the intersection of software engineering, AI agent development, and customer solution architecture. The engineer works directly with customers and internal stakeholders to translate complex business challenges into intelligent automation solutions across voice and digital channels. The AI Forward Deployed Engineer will design, prototype, and operationalize AI agents that integrate with enterprise systems and deliver scalable customer self-service experiences powered by intelligent virtual agents, knowledge management, and omnichannel engagement capabilities. This role requires deep technical expertise across full-stack development, AI agent architectures, APIs, integrations, and conversational automation, combined with the ability to collaborate directly with customers and business leaders.\nHow will you make an impact?  \n\nAI Agent Design & Development\n\nDesign and build AI-driven virtual agents that automate customer service workflows across digital and voice channels.\n\nDevelop intelligent automation using the NiCE AI and Digital portfolio, including conversational AI, knowledge systems, and omnichannel engagement capabilities.\n\nArchitect agent behaviors including intent handling, workflow orchestration, and multi-system interactions.\n\nContinuously refine and evolve agents through iterative testing, model tuning, and performance optimization.\n\nAI Agent Lifecycle Ownership\n\nOwn the full lifecycle of AI agents from initial design through deployment and ongoing optimization.\n\nDefine agent architecture including prompting strategies, knowledge retrieval patterns, and decision logic.\n\nImplement observability, evaluation, and feedback loops to improve agent accuracy, reliability, and business outcomes.\n\nMonitor agent performance and evolve agents to handle increasingly complex customer interactions.\n\nSystem Integration & Automation\n\nBuild integrations between AI agents and enterprise systems including CRM, commerce platforms, knowledge bases, and operational systems.\n\nDevelop APIs, services, and orchestration layers enabling agents to perform real business transactions.\n\nImplement multi-step workflows that coordinate API calls across multiple systems of record.\n\nEnsure secure, scalable, and reliable integrations across customer environments.\n\nFull Stack Solution Development\n\nBuild full-stack solutions that support agent interactions including web interfaces, backend services, and integration layers.\n\nDevelop prototypes and working applications that demonstrate end-to-end AI automation scenarios.\n\nCreate reusable components and frameworks that accelerate development of new AI agent capabilities.\n\nMaintain and enhance demo environments and development environments used for solution innovation.\n\nCustomer Solution Engineering\n\nPartner directly with customers to understand operational challenges and identify opportunities for AI-driven automation.\n\nTranslate business requirements into technical architectures and working solutions.\n\nBuild prototypes, proof-of-value implementations, and production-ready agent capabilities.\n\nAct as a trusted technical advisor to both business and technology stakeholders.\n\nProduct Innovation & Feedback\n\nCollaborate with product, engineering, and sales teams to identify product gaps and innovation opportunities.\n\nPrototype new capabilities that extend the NiCE AI platform.\n\nProvide direct field insights that inform product roadmap and future platform capabilities.\n\nContribute reusable patterns, integrations, and architectures that improve future deployments.\n\nTechnical Demonstration & Enablement\n\nDesign and build advanced technical demonstrations showcasing AI-driven customer experiences.\n\nDevelop reusable demo frameworks and environments that illustrate enterprise use cases.\n\nSupport sales engineering and presales teams in communicating the value of AI-driven customer engagement solutions.\n\nEnable internal teams with technical knowledge of AI agents, integrations, and platform capabilities.\n\nHave you got what it takes?\n\nThe AI Agent Engineer will work across several core technical domains:\nAI & Agent Systems\n\nLarge Language Models\n\nPrompt engineering\n\nAgent orchestration frameworks\n\nRetrieval-augmented knowledge systems\n\nConversational AI architecture\n\nFull Stack Development\n\nBackend services and APIs\n\nWeb and conversational interfaces\n\nIntegration layers\n\nData pipelines\n\nEnterprise Integrations\n\nREST APIs and microservices\n\nCRM and business system integrations\n\nKnowledge systems and data stores\n\nIdentity and access management\n\nWhat’s in it for you?\nJoin an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\nRequisition ID: 10568 Reporting into: Director of FDE Strategy Role Type: Individual Contributor About NiCE \nNICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \nKnown as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \nNiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.","datePosted":"2026-09-02T03:37:31.441Z","dateModified":"2026-09-02T03:37:31.441Z","hiringOrganization":{"@type":"Organization","name":"Nice","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e7478208623d047c410270ba"},"url":"https://jobsearcher.com/jobs/e7478208623d047c410270ba"}}