{"schemaVersion":"jobsearcher.job.v1","id":"e72e872e59c48e25708e80a2","url":"https://jobsearcher.com/jobs/e72e872e59c48e25708e80a2","canonicalUrl":"https://jobsearcher.com/jobs/e72e872e59c48e25708e80a2","title":"Dispatch Coordinator","description":"Responsible for providing world class customer service and ensuring that customer requests are logged, tracked and followed up on efficiently and timely. Developing deep partnerships with our customers by earning their trust and being responsive to their requests. First line of Defense for all customer and internal inquires. Triage any service request to give an immediate resolution.\nESSENTIAL FUNCTIONS AND BASIC DUTIES\nTake Phone calls and book service requests and orders into service dispatch software\nAssist customers with service request or orders through email requests\nTrack service requests, Vendor orders and provide customer with up to date and timely information\nBilling and invoicing of service calls and orders\nEffectively work with other members of TIBA/HUB to meet customer requests and expectations\nIn conjunction with Satellite Office Managers prioritize service calls to meet customer's expectations\nMake sure that any customer requests are passed to the appropriate department.\nPERFORMANCE MEASUREMENTS\nService calls are booked quickly and information is collected accurately\nCustomers are thoroughly communicated status of open service calls or orders\nBilling and invoicing is done timely and accurately\nDevelop Customer relationships creating a professional partnership\nQUALIFICATIONS\nHigh School diploma or equivalent.\nBasic knowledge operating phone and computer systems.\nPrevious Customer service experience.\nSKILLS/ABILITIES\nStrong interpersonal and relationship building skills.\nOrganized, self motivated, and fast paced.\nExcellent communication skills.\nAccurate and detail oriented. Well organized.\nProfessional communication both written and spoken.\nStrong sense of urgency.\nMENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION\nREASONING ABILITY: Ability to interpret and combine information from a variety of sources.\nMATHEMATICS ABILITY: Must be strong in general math skills and logic.\nLANGUAGE ABILITY: Ability to use passive vocabulary of 5,000-6,000 words; to read at a slow rate; define unfamiliar words in dictionaries for meaning, spelling, and pronunciation. Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs. Ability to communicate in complex sentences; using normal word order with present and past tenses; using a good vocabulary.","company":"Faac Technologies","rawCompany":"faac technologies","city":"Warrendale","state":"PA","isRemote":false,"isActive":false,"createdAt":"2026-04-12T21:06:59.586Z","occupations":[{"code":"43-5032.00","title":"Dispatchers, Except Police, Fire, and Ambulance","slug":"dispatchers-except-police-fire-and-ambulance"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"}],"industries":[{"code":"221122","title":"Electric Power Distribution","slug":"electric-power-distribution"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"221210","title":"Natural Gas Distribution","slug":"natural-gas-distribution"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Dispatch Coordinator","description":"Responsible for providing world class customer service and ensuring that customer requests are logged, tracked and followed up on efficiently and timely. Developing deep partnerships with our customers by earning their trust and being responsive to their requests. First line of Defense for all customer and internal inquires. Triage any service request to give an immediate resolution.\nESSENTIAL FUNCTIONS AND BASIC DUTIES\nTake Phone calls and book service requests and orders into service dispatch software\nAssist customers with service request or orders through email requests\nTrack service requests, Vendor orders and provide customer with up to date and timely information\nBilling and invoicing of service calls and orders\nEffectively work with other members of TIBA/HUB to meet customer requests and expectations\nIn conjunction with Satellite Office Managers prioritize service calls to meet customer's expectations\nMake sure that any customer requests are passed to the appropriate department.\nPERFORMANCE MEASUREMENTS\nService calls are booked quickly and information is collected accurately\nCustomers are thoroughly communicated status of open service calls or orders\nBilling and invoicing is done timely and accurately\nDevelop Customer relationships creating a professional partnership\nQUALIFICATIONS\nHigh School diploma or equivalent.\nBasic knowledge operating phone and computer systems.\nPrevious Customer service experience.\nSKILLS/ABILITIES\nStrong interpersonal and relationship building skills.\nOrganized, self motivated, and fast paced.\nExcellent communication skills.\nAccurate and detail oriented. Well organized.\nProfessional communication both written and spoken.\nStrong sense of urgency.\nMENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION\nREASONING ABILITY: Ability to interpret and combine information from a variety of sources.\nMATHEMATICS ABILITY: Must be strong in general math skills and logic.\nLANGUAGE ABILITY: Ability to use passive vocabulary of 5,000-6,000 words; to read at a slow rate; define unfamiliar words in dictionaries for meaning, spelling, and pronunciation. Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs. Ability to communicate in complex sentences; using normal word order with present and past tenses; using a good vocabulary.","datePosted":"2026-04-12T21:06:59.586Z","dateModified":"2026-04-12T21:06:59.586Z","hiringOrganization":{"@type":"Organization","name":"Faac Technologies","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Warrendale","addressRegion":"PA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e72e872e59c48e25708e80a2"},"url":"https://jobsearcher.com/jobs/e72e872e59c48e25708e80a2"}}