{"schemaVersion":"jobsearcher.job.v1","id":"e72803a7dd8326b45f4fc71a","url":"https://jobsearcher.com/jobs/e72803a7dd8326b45f4fc71a","canonicalUrl":"https://jobsearcher.com/jobs/e72803a7dd8326b45f4fc71a","title":"Support Operations Associate","description":"About Dynatron\nDynatron is transforming the automotive service industry with intelligent SaaS solutions that drive measurable results for thousands of dealership service departments. Our analytics, automation, and workflow tools help customers improve profitability, increase efficiency, and make better business decisions.\nAs a remote-first company, we believe exceptional customer support is built through curiosity, accountability, collaboration, and continuous learning, not simply answering questions quickly.\nThe Opportunity\nWe're looking for an Operations Support Associate who genuinely enjoys solving problems. This role sits at the intersection of customer support, technical troubleshooting, and operational execution. Every day you'll investigate software issues, analyze customer data, navigate multiple systems, and determine the fastest path to resolution while delivering an exceptional customer experience.\nSuccess in this role isn't measured simply by answering phone calls or closing tickets. It's measured by asking thoughtful questions, identifying root causes, documenting your work thoroughly, and helping customers resolve issues correctly the first time.\nThe ideal candidate is naturally curious, enjoys troubleshooting unfamiliar problems, and thrives in an environment where every day presents new challenges. If you like solving puzzles, learning new software, and finding answers others can't, you'll likely enjoy this role.\nRole Reality (Please Read Carefully)\nThis role is structured, fast-paced, and requires constant prioritization.\nA typical day includes:\nManaging inbound phone calls, emails, and support cases simultaneously\nInvestigating customer issues using multiple systems and internal knowledge resources\nSwitching quickly between customer conversations, technical research, documentation, and administrative tasks\nManaging competing priorities while maintaining quality and response time expectations\nWorking independently while collaborating with teammates when additional expertise is needed\nThis is not a role where every answer is immediately available. Success requires persistence, curiosity, and the ability to investigate problems before escalating them.\nIf you enjoy learning, troubleshooting, and working through complex problems, you'll likely thrive here.\nWhat You'll Do\nCustomer Support & Technical Investigation\nServe as the first point of contact for customer support requests through phone, email, and SugarCRM\nInvestigate customer issues by gathering information, reproducing problems, researching available resources, and identifying root causes\nResolve issues whenever possible while recognizing when escalation is appropriate\nFollow issues through resolution to ensure customers receive timely, accurate support\nProblem Solving & Troubleshooting\nInvestigate software functionality, account configuration, billing questions, and system behavior\nNavigate multiple internal tools and knowledge resources to identify solutions\nDocument troubleshooting steps clearly so cases can be understood by others\nContinuously expand product knowledge across Dynatron's software portfolio\nWorkflow & Operational Excellence\nBalance incoming calls, support cases, and assigned projects while meeting established service levels\nPrioritize work based on urgency, customer impact, and business priorities\nMaintain accurate documentation and detailed case notes\nComplete assigned maintenance projects and operational tasks\nCollaboration\nWork closely with teammates to resolve complex customer issues\nCommunicate roadblocks early and seek assistance appropriately\nShare knowledge that improves team efficiency and customer outcomes\nContribute to continuous improvement of support processes and documentation\nWhat You Bring\nAnalytical Problem Solving\nDemonstrated ability to investigate problems methodically and determine root causes rather than simply treating symptoms\nNaturally curious with a structured approach to troubleshooting\nComfortable working through ambiguity before escalating issues\nStrong critical thinking and decision-making skills\nPrioritization & Organization\nComfortable managing multiple competing priorities throughout the day\nAbility to rapidly shift between customer conversations, technical investigations, and administrative work\nStrong organizational skills with exceptional attention to detail\nAbility to consistently meet deadlines and service-level expectations\nTechnical Learning Agility\nQuick learner who enjoys mastering new software and technology\nComfortable navigating multiple applications simultaneously\nStrong working knowledge of Windows and Microsoft Office\nPrevious experience supporting software applications is a plus\nAutomotive dealership or Fixed Operations experience is preferred but not required\nProcess Discipline\nStrong documentation habits and attention to detail\nAbility to follow established processes while identifying opportunities for improvement\nConsistently produces accurate work in a KPI-driven environment\nCommunication & Customer Focus\nExcellent verbal and written communication skills\nAbility to explain technical concepts in simple, customer-friendly language\nProfessional, calm demeanor under pressure\nStrong customer service mindset focused on resolution and follow-through\nWhy Dynatron\nOpportunity to solve meaningful customer problems every day\nCollaborative team environment focused on learning and continuous improvement\nRemote-first working environment built on autonomy and accountability\nClear opportunities for growth as your technical knowledge expands\nStable, software-focused career path supporting thousands of automotive businesses\nCompensation & Benefits\nCompensation: $21/hr\nBenefits Include:\nComprehensive health, dental, and vision insurance\nEquity participation through Dynatron's Equity Incentive Plan\n401(k) with competitive company match\nFlexible PTO policy and 11 paid holidays\nEmployer-paid disability and life insurance\nHome office setup support\nRemote-first working environment\nOngoing training and professional development\nWhat Success Looks Like\nPeople who thrive in this role:\nInvestigate before escalating\nStay organized under pressure\nLearn new systems quickly\nCommunicate clearly and professionally\nBalance speed with accuracy\nTake ownership until issues are fully resolved\nThis role rewards curiosity, discipline, and persistence. If you enjoy solving problems, helping customers succeed, and continuously learning, you'll find meaningful opportunities to grow at Dynatron.\nJODvw10jST","company":"Dynatron","rawCompany":"dynatron","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-08T14:21:43.523Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Support Operations Associate","description":"About Dynatron\nDynatron is transforming the automotive service industry with intelligent SaaS solutions that drive measurable results for thousands of dealership service departments. Our analytics, automation, and workflow tools help customers improve profitability, increase efficiency, and make better business decisions.\nAs a remote-first company, we believe exceptional customer support is built through curiosity, accountability, collaboration, and continuous learning, not simply answering questions quickly.\nThe Opportunity\nWe're looking for an Operations Support Associate who genuinely enjoys solving problems. This role sits at the intersection of customer support, technical troubleshooting, and operational execution. Every day you'll investigate software issues, analyze customer data, navigate multiple systems, and determine the fastest path to resolution while delivering an exceptional customer experience.\nSuccess in this role isn't measured simply by answering phone calls or closing tickets. It's measured by asking thoughtful questions, identifying root causes, documenting your work thoroughly, and helping customers resolve issues correctly the first time.\nThe ideal candidate is naturally curious, enjoys troubleshooting unfamiliar problems, and thrives in an environment where every day presents new challenges. If you like solving puzzles, learning new software, and finding answers others can't, you'll likely enjoy this role.\nRole Reality (Please Read Carefully)\nThis role is structured, fast-paced, and requires constant prioritization.\nA typical day includes:\nManaging inbound phone calls, emails, and support cases simultaneously\nInvestigating customer issues using multiple systems and internal knowledge resources\nSwitching quickly between customer conversations, technical research, documentation, and administrative tasks\nManaging competing priorities while maintaining quality and response time expectations\nWorking independently while collaborating with teammates when additional expertise is needed\nThis is not a role where every answer is immediately available. Success requires persistence, curiosity, and the ability to investigate problems before escalating them.\nIf you enjoy learning, troubleshooting, and working through complex problems, you'll likely thrive here.\nWhat You'll Do\nCustomer Support & Technical Investigation\nServe as the first point of contact for customer support requests through phone, email, and SugarCRM\nInvestigate customer issues by gathering information, reproducing problems, researching available resources, and identifying root causes\nResolve issues whenever possible while recognizing when escalation is appropriate\nFollow issues through resolution to ensure customers receive timely, accurate support\nProblem Solving & Troubleshooting\nInvestigate software functionality, account configuration, billing questions, and system behavior\nNavigate multiple internal tools and knowledge resources to identify solutions\nDocument troubleshooting steps clearly so cases can be understood by others\nContinuously expand product knowledge across Dynatron's software portfolio\nWorkflow & Operational Excellence\nBalance incoming calls, support cases, and assigned projects while meeting established service levels\nPrioritize work based on urgency, customer impact, and business priorities\nMaintain accurate documentation and detailed case notes\nComplete assigned maintenance projects and operational tasks\nCollaboration\nWork closely with teammates to resolve complex customer issues\nCommunicate roadblocks early and seek assistance appropriately\nShare knowledge that improves team efficiency and customer outcomes\nContribute to continuous improvement of support processes and documentation\nWhat You Bring\nAnalytical Problem Solving\nDemonstrated ability to investigate problems methodically and determine root causes rather than simply treating symptoms\nNaturally curious with a structured approach to troubleshooting\nComfortable working through ambiguity before escalating issues\nStrong critical thinking and decision-making skills\nPrioritization & Organization\nComfortable managing multiple competing priorities throughout the day\nAbility to rapidly shift between customer conversations, technical investigations, and administrative work\nStrong organizational skills with exceptional attention to detail\nAbility to consistently meet deadlines and service-level expectations\nTechnical Learning Agility\nQuick learner who enjoys mastering new software and technology\nComfortable navigating multiple applications simultaneously\nStrong working knowledge of Windows and Microsoft Office\nPrevious experience supporting software applications is a plus\nAutomotive dealership or Fixed Operations experience is preferred but not required\nProcess Discipline\nStrong documentation habits and attention to detail\nAbility to follow established processes while identifying opportunities for improvement\nConsistently produces accurate work in a KPI-driven environment\nCommunication & Customer Focus\nExcellent verbal and written communication skills\nAbility to explain technical concepts in simple, customer-friendly language\nProfessional, calm demeanor under pressure\nStrong customer service mindset focused on resolution and follow-through\nWhy Dynatron\nOpportunity to solve meaningful customer problems every day\nCollaborative team environment focused on learning and continuous improvement\nRemote-first working environment built on autonomy and accountability\nClear opportunities for growth as your technical knowledge expands\nStable, software-focused career path supporting thousands of automotive businesses\nCompensation & Benefits\nCompensation: $21/hr\nBenefits Include:\nComprehensive health, dental, and vision insurance\nEquity participation through Dynatron's Equity Incentive Plan\n401(k) with competitive company match\nFlexible PTO policy and 11 paid holidays\nEmployer-paid disability and life insurance\nHome office setup support\nRemote-first working environment\nOngoing training and professional development\nWhat Success Looks Like\nPeople who thrive in this role:\nInvestigate before escalating\nStay organized under pressure\nLearn new systems quickly\nCommunicate clearly and professionally\nBalance speed with accuracy\nTake ownership until issues are fully resolved\nThis role rewards curiosity, discipline, and persistence. If you enjoy solving problems, helping customers succeed, and continuously learning, you'll find meaningful opportunities to grow at Dynatron.\nJODvw10jST","datePosted":"2026-08-08T14:21:43.523Z","dateModified":"2026-08-08T14:21:43.523Z","hiringOrganization":{"@type":"Organization","name":"Dynatron","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e72803a7dd8326b45f4fc71a"},"url":"https://jobsearcher.com/jobs/e72803a7dd8326b45f4fc71a"}}