Services Delivery Manager

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.Our brand promise - Makes Work Life BetterTM- Reflects our commitment to employees, customers, partners and communities globally.About the opportunityThe Manager Services is responsible for end-to-end delivery of Dayforce HCM solutions through a team of consultants, project managers and other subject matter experts. Key responsibilities include; overall project resourcing, customer project relationship management, sponsorship and profitability. In addition, the Manager Services contributes to the growth of the Implementation practice and may participate in the sales cycle to set expectations for project delivery.What you'll get to doManage a project portfolio (ANZ) to ensure quality, on-time and on-budget net new implementationsCollaborate with Dayforce Si Partners and provide Dayforce sponsorship and governance on Delivery Assurance projectsTeam with Service Delivery Managers and Support teams to promote user adoption and effective use of the implemented solutionEnsure adherence to highest quality standards in project delivery consistently utilizing Dayforce HCM tools, techniques and methodologyManage executive level customer relationships and provide team oversight through Dayforce implementationsActively engage as project sponsor, including participation in Steering Committee meetings, executive touch points and other key governance activitiesResponsible for project resourcing on a broad range of implementation engagementsMotivate teams to document solutions and contribute to internal knowledge shareDemonstrate thought leadership to resolve customer & business challenges; proactively address project escalations and anticipate risks/issues before they become an escalationIf direct people management is involved, build team expertise and confidence in project delivery work through real-time feedback and coaching and effective training plans.Execute day-to-day administrative tasks such as: project and practice reporting updates, timecard submission, expense reporting, etc. in a timely mannerSkills and experience we value3+ years of experience in human capital management applications consulting preferredDemonstrated background in leading software implementation projects including experience developing project team structures and governance modelsDemonstrated experience translating customer business requirements into workable software solutionsBachelor's degree or equivalent experienceProven experience in change managementWhat would make you really stand outConsulting and management experience in a SaaS / Cloud computing environmentExperience with one or more of the following applications in addition to Dayforce HCM: SalesForce.com, SAP, PeopleSoft, JD Edwards, Kronos, Workbrain/Infor, RedPrairie/JDA, Ultimate, Oracle HR/Payroll, PeopleSoft, ADP, WorkdayKnowledge of common human capital management (HCM) business practicesExcellent customer relationship and business acumenDemonstrates full competence in business functionAbility to provide direction to multiple projects, customers and prospects at the same time and manage competing prioritiesAbility and willingness to travel to prospect and customer sites as requiredWhat's in it for youDayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.We encourage individuals to apply based on their passions.Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.Fraudulent RecruitingBeware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud