Host/Hostess - Orchid Lounge

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?We offer excellent benefits and perks including one free meal per shift and free theme park access.We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.We embrace diversity at our core and offer the opportunity for all team members to reach their potential.We invest in training and development opportunities for all team members.We promote social responsibility by being a good neighbor in the community.We care for you, just as we care for others.Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.About Loews Royal Pacific ResortJoin the ‘ohana’ at our island paradise that celebrates the Golden Age of Travel, and the adventures of island-hopping through the South Pacific.Job DescriptionJob SpecificSupervises restaurant activities in absence of ManagerControls Reservation Book, accepts reservations and enters them accurately into the recordMaintains guest history files and uses information to enhance repeat guests experienceAssigns work stations and pre-meal side work, inspects dining room and service areas to ensure completion of all tasks prior to start of meal periodMaintains guest records to; record arrival, cover count, seat assignment, turnover, availabilityInspects menus to ensure cleanliness and acceptabilityGreets guests in a polite professional mannerDetermines guest needs, verifies table availability, assigns appropriate table for seatingGuides guests to appropriate tableAssists guests with seating, and presents menuEnsures removal of unnecessary place settings at occupied tablesNotifies server of guest seating, and communicates any special needs or requestsInspects dining room appearance constantly, assigns correction of deficiencies to appropriate team memberMonitors dining room activity, assists Servers and Assistants as needed to ensure performance to standardAssigns post meal side work, inspects dining room and service areas to ensure completion of all tasksOther duties as assignedGeneralPromotes and applies teamwork skills at all timesNotifies appropriate individual promptly and fully of problems and/or unusual matters of significanceIs polite, friendly, and helpful to guests, management and fellow team membersExecutes emergency procedures in accordance with hotel standardsComplies with required safety regulations and proceduresAttends appropriate hotel meetings and training sessionsMaintains cleanliness and excellent condition of equipment and work areaComplies with hotel standards, policies and rulesRecycles whenever possibleRemains current with hotel information and changesComplies with hotel uniform and grooming standardsQualificationsHost/Hostess experience preferred.Proven experience working in high-volume Food and Beverage operations preferred.Strong organizational skills.Excellent guest service skills.Ability to communicate effectively in English verbally with team members, leaders and guests required.Must be able to work a flexible schedule, nights, weekends and holidays as required.