Customer Service Rep

Hendrick Luxury Collision CenterLocation: 5141 E. Independence Blvd, Charlotte, North Carolina 28212Summary: Responsible for maintaining customer satisfaction throughout the dealership contributing to business development.Supervisory Responsibilities: This job has no direct supervisory responsibilities.Essential Duties and Responsibilities include the following:Addresses customer concernsStrives to resolve issues between customers and dealership (sales and service)Works closely with department managers to ensure customer satisfactionFollows up with customers through telephone and mailings prior to purchaseFollows up with customers through telephone and mailings after purchaseFollows up with customers through telephone and mailings after serviceMaintains CSI at or above Company standardsMaintains an organized, clean and safe work areaParticipates in required trainingRecords all hours worked accurately in company timekeeping systemFollows Safeguards rules and regulations.Demonstrates the Company's Core ValuesComplies with Company policies and proceduresObserves all Federal, State, Local and Company safety rules and regulations in the performance of duties.Other duties as assignedQualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.Desired Education:GEDHigh School DiplomaAssociate DegreeBachelor DegreeMaster DegreeDoctorate DegreeField of Study/Work Experience:AccountingAutomotiveBusinessHuman ResourcesInformation TechnologyDesired Work Experience:up to 3 years3-5 years5+ yearsEducation/Experience:Previous customer service experience desired. Excellent interpersonal, communication, and organizational skills are required.Certificates and Licenses:Valid Driver's LicenseAutomobile Salesperson LicenseComputer Skills:Advanced skills in Microsoft Office products. Ability to learn Dealership Management System and web based applications utilized in operations.Communication Skills:Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.Attendance Expectations:The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.Physical Demands:While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, and feel.Environment Demands:Duties are performed primarily at a desk in an office environment. Work includes frequent clerical and administrative assignments and interaction with office, customers, and company personnel.Verbal and Writing Ability:Ability to read and comprehend instructions, correspondence, and memos.Math Ability:Ability to add, subtract, multiply and divide.Reasoning Ability:Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.Core Values:To perform the job successfully, an individual should demonstrate the following Core Values:Servant LeadershipTeamwork through Trust & RespectIntegrityCommitment to Customer EnthusiasmPassion for WinningAccountability at All LevelsCommitment to Continuous ImprovementThis job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.