{"schemaVersion":"jobsearcher.job.v1","id":"e62bb42c56cdc0e142dfbc17","url":"https://jobsearcher.com/jobs/e62bb42c56cdc0e142dfbc17","canonicalUrl":"https://jobsearcher.com/jobs/e62bb42c56cdc0e142dfbc17","title":"Support Specialist","description":"Support SpecialistAt SimplePractice, we are improving access to quality care by equipping health and wellness clinicians with all the tools they need to thrive in private practice.More than 250,000 providers trust SimplePractice to build their business through our industry-leading software with powerful tools that simplify every part of practice management. From admin work to clinical care, our suite of innovative solutions work together to reduce administrative burdenempowering solo and small group practitioners to thrive alongside their clients.Award-winning and people-first, SimplePractice is shaping the future of health tech. Recognized by MedTech Breakthrough, the Digital Health Awards, and BuiltIn's Best Places to Work.The RoleSimplePractice is built for our customers, and supporting their success is our top priority. We strive to provide unparalleled support and encourage our customers to always let us know how we can improve our products.In this role, you'll use your passion for collaboration and technology to provide our customers with a world-class experience. You would act as the front line of communication with our customers, serving inbound phone calls as well as assisting customers via chat and email. This role will give you the opportunity to provide tangible value and support to our growing community.This is a full-time hourly (non-exempt) position, with overtime available during peak seasons. We're looking for individuals that can also offer non-traditional business hours availability, including weekends and evening hours, to help us manage our response time goals throughout the entire week.ResponsibilitiesAddress basic customer questions about our company and platform's featuresUsing critical thinking, professionally provide accurate and thoughtful information to all inbound customer questions by either solving them directly via phone, chat, and/or email meeting SLA targets and following all security and compliance requirementsWhen necessary, transfer customer calls and/or chats to other appropriate Customer Success team members for email follow-upSchedule live customer screen-sharing sessions and initiate outbound phone calls as neededIdentify patterns in incoming calls and chats and keep an eye out for potential issuesEscalate product issues to our Technical Support SpecialistsContribute to achieving ambitious revenue goalsImplement strategies to directly impact trial-to-paid conversions and customer retentionIdentify and maximize opportunities for potential upsales and paid add-on feature adoptionHelp identify potential product enhancements, including for paid add-on features like TelehealthMaintain alignment with the larger Customer Success team and other internal stakeholdersIdentify and report knowledge gaps and work to get them added to our knowledge systemsWork with other SimplePractice teams to handle customer inquiries when inter-department collaboration is neededDesired Skills & ExperienceYou have a bachelor's degree from an accredited college or universityYou have demonstrated the ability to self-manage towards a set of defined goals & prioritize among many different tasks2 to 3 years in a customer support or service industry role, serving a diverse and professional customer baseExcellent communication, problem solving, and phone skillsComfortable working directly with customers in urgent and sensitive scenariosA sense of urgency to complete work efficiently and accuratelyComfortable with ambiguity to determine the best solution for our customersComfortable with simultaneously managing and troubleshooting a large number of computer-based programs, applications, and toolsets to perform job duties (e.g., Slack, Asana, Zendesk, Google Workspace)Bonus PointsYou're highly empathetic, patient, and really love helping peopleYou have excellent written and verbal communication skills, with an emphasis on a casual, friendly, and conversational toneYou're self-managing and self-motivating, can organize in a multitasking environment, and can adjust priorities as neededA plus if you have past experience working with Zendesk or in SAAS companiesDon't meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At SimplePractice we are dedicated to building a diverse, inclusive and authentic workplace. So, if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this role.BenefitsWe offer a competitive benefits program including:Medical, dental, vision, life & disability insurance401(k) plan with company matchFlexible Time Off (FTO), wellbeing days, paid holidays, and summer FridaysMental health resourcesPaid parental leave & Backup CareTuition reimbursementEmployee Resource Groups (ERGs)California Job Applicant Privacy NoticeThank you for your interest in opportunities at SimplePractice LLC (\"SimplePractice\" or \"us\" or \"we\" or \"our\"). Please note that when you submit your resume or application materials to us for employment purposes, you are subject to the SimplePractice California Job Applicant Privacy Notice.For more information about our privacy practices, please contact us at privacy@simplepractice.com.Notice to CandidatesSimplePractice has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team. We do not have any affiliation or connection to these situations and only post open roles on our official Careers page (simplepractice.com/careers) and reputable job boards like our official LinkedIn or Indeed pages.All official SimplePractice recruitment emails will be sent from the domains @simplepractice.com, no-reply@greenhouse.io or no?reply@linkedin.com email addresses.Examples of fraudulent domains include careers-simplepractice.com, simplepractices.com, and simplepractice.careers.Please note that SimplePractice will never ask candidates or new hires for money or payment of any kind at any stage of the recruitment or onboarding process.Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay.The amount below represents the expected annual base compensation range for this job requisition. Ultimately, in determining your pay, we'll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors.Base Compensation Range $46,000 $48,000 USD","company":"Simplepractice","rawCompany":"simplepractice","city":"Washington","state":"DC","isRemote":false,"isActive":true,"createdAt":"2026-07-16T02:19:49.406Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"621111","title":"Offices of Physicians (except Mental Health Specialists)","slug":"offices-of-physicians-except-mental-health-specialists"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Support Specialist","description":"Support SpecialistAt SimplePractice, we are improving access to quality care by equipping health and wellness clinicians with all the tools they need to thrive in private practice.More than 250,000 providers trust SimplePractice to build their business through our industry-leading software with powerful tools that simplify every part of practice management. From admin work to clinical care, our suite of innovative solutions work together to reduce administrative burdenempowering solo and small group practitioners to thrive alongside their clients.Award-winning and people-first, SimplePractice is shaping the future of health tech. Recognized by MedTech Breakthrough, the Digital Health Awards, and BuiltIn's Best Places to Work.The RoleSimplePractice is built for our customers, and supporting their success is our top priority. We strive to provide unparalleled support and encourage our customers to always let us know how we can improve our products.In this role, you'll use your passion for collaboration and technology to provide our customers with a world-class experience. You would act as the front line of communication with our customers, serving inbound phone calls as well as assisting customers via chat and email. This role will give you the opportunity to provide tangible value and support to our growing community.This is a full-time hourly (non-exempt) position, with overtime available during peak seasons. We're looking for individuals that can also offer non-traditional business hours availability, including weekends and evening hours, to help us manage our response time goals throughout the entire week.ResponsibilitiesAddress basic customer questions about our company and platform's featuresUsing critical thinking, professionally provide accurate and thoughtful information to all inbound customer questions by either solving them directly via phone, chat, and/or email meeting SLA targets and following all security and compliance requirementsWhen necessary, transfer customer calls and/or chats to other appropriate Customer Success team members for email follow-upSchedule live customer screen-sharing sessions and initiate outbound phone calls as neededIdentify patterns in incoming calls and chats and keep an eye out for potential issuesEscalate product issues to our Technical Support SpecialistsContribute to achieving ambitious revenue goalsImplement strategies to directly impact trial-to-paid conversions and customer retentionIdentify and maximize opportunities for potential upsales and paid add-on feature adoptionHelp identify potential product enhancements, including for paid add-on features like TelehealthMaintain alignment with the larger Customer Success team and other internal stakeholdersIdentify and report knowledge gaps and work to get them added to our knowledge systemsWork with other SimplePractice teams to handle customer inquiries when inter-department collaboration is neededDesired Skills & ExperienceYou have a bachelor's degree from an accredited college or universityYou have demonstrated the ability to self-manage towards a set of defined goals & prioritize among many different tasks2 to 3 years in a customer support or service industry role, serving a diverse and professional customer baseExcellent communication, problem solving, and phone skillsComfortable working directly with customers in urgent and sensitive scenariosA sense of urgency to complete work efficiently and accuratelyComfortable with ambiguity to determine the best solution for our customersComfortable with simultaneously managing and troubleshooting a large number of computer-based programs, applications, and toolsets to perform job duties (e.g., Slack, Asana, Zendesk, Google Workspace)Bonus PointsYou're highly empathetic, patient, and really love helping peopleYou have excellent written and verbal communication skills, with an emphasis on a casual, friendly, and conversational toneYou're self-managing and self-motivating, can organize in a multitasking environment, and can adjust priorities as neededA plus if you have past experience working with Zendesk or in SAAS companiesDon't meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At SimplePractice we are dedicated to building a diverse, inclusive and authentic workplace. So, if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this role.BenefitsWe offer a competitive benefits program including:Medical, dental, vision, life & disability insurance401(k) plan with company matchFlexible Time Off (FTO), wellbeing days, paid holidays, and summer FridaysMental health resourcesPaid parental leave & Backup CareTuition reimbursementEmployee Resource Groups (ERGs)California Job Applicant Privacy NoticeThank you for your interest in opportunities at SimplePractice LLC (\"SimplePractice\" or \"us\" or \"we\" or \"our\"). Please note that when you submit your resume or application materials to us for employment purposes, you are subject to the SimplePractice California Job Applicant Privacy Notice.For more information about our privacy practices, please contact us at privacy@simplepractice.com.Notice to CandidatesSimplePractice has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team. We do not have any affiliation or connection to these situations and only post open roles on our official Careers page (simplepractice.com/careers) and reputable job boards like our official LinkedIn or Indeed pages.All official SimplePractice recruitment emails will be sent from the domains @simplepractice.com, no-reply@greenhouse.io or no?reply@linkedin.com email addresses.Examples of fraudulent domains include careers-simplepractice.com, simplepractices.com, and simplepractice.careers.Please note that SimplePractice will never ask candidates or new hires for money or payment of any kind at any stage of the recruitment or onboarding process.Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay.The amount below represents the expected annual base compensation range for this job requisition. Ultimately, in determining your pay, we'll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors.Base Compensation Range $46,000 $48,000 USD","datePosted":"2026-07-16T02:19:49.406Z","dateModified":"2026-07-16T02:19:49.406Z","hiringOrganization":{"@type":"Organization","name":"Simplepractice","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Washington","addressRegion":"DC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e62bb42c56cdc0e142dfbc17"},"url":"https://jobsearcher.com/jobs/e62bb42c56cdc0e142dfbc17"}}