{"schemaVersion":"jobsearcher.job.v1","id":"e61d8813c1510e3b72e2d6ea","url":"https://jobsearcher.com/jobs/e61d8813c1510e3b72e2d6ea","canonicalUrl":"https://jobsearcher.com/jobs/e61d8813c1510e3b72e2d6ea","title":"Customer Experience Program Manager II","description":"Overview\nIn this role you will partner with strategic customers to influence product direction and reduce adoption blockers for Windows 365 and Azure Virtual Desktop. You will work with engineering, product, and marketing teams to translate customer needs into roadmap priorities and enable a scalable deployment ecosystem. The position drives cross-functional collaboration and feedback loops that shape product improvements in the cloud space. Travel up to 25% and remote-friendly, with a focus on meaningful customer impact and clear business outcomes.\n\nResponsibilitiesInfluence product roadmap and guide future direction based on enterprise customer insightsTrain and enable the deployment ecosystem while driving investments to improve scalabilityCollaborate with internal and external partners to align business and technical requirementsIdentify product gaps and advocate for customer-centric improvements with prioritizationBuild and maintain relationships with decision-makers and IT leaders to communicate value of engineering effortsPartner with cross-functional teams throughout the product lifecycle to deliver strong customer experiences\nKey requirementsBachelor's degree plus 2+ years in engineering, product/technical program management, data analysis, or product development OR equivalent experienceWillingness to travel ~25% and work on-site with customersBroad technical awareness across Microsoft 365 endpoint/desktop management, Windows 365, Intune, Microsoft Endpoint Manager, Configuration Manager, Azure Active Directory, Azure networking and computeExperience identifying product gaps and driving prioritization based on customer needsKnowledge of software development methodologiesRelationship-building with customers and stakeholdersCross-functional collaborationExcellent communication and influencing skillsWindows 365IntuneMicrosoft Endpoint Manager","company":"Microsoft","rawCompany":"microsoft","city":"Seattle","state":"WA","isRemote":false,"isActive":false,"createdAt":"2026-09-15T03:38:40.688Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Experience Program Manager II","description":"Overview\nIn this role you will partner with strategic customers to influence product direction and reduce adoption blockers for Windows 365 and Azure Virtual Desktop. You will work with engineering, product, and marketing teams to translate customer needs into roadmap priorities and enable a scalable deployment ecosystem. The position drives cross-functional collaboration and feedback loops that shape product improvements in the cloud space. Travel up to 25% and remote-friendly, with a focus on meaningful customer impact and clear business outcomes.\n\nResponsibilitiesInfluence product roadmap and guide future direction based on enterprise customer insightsTrain and enable the deployment ecosystem while driving investments to improve scalabilityCollaborate with internal and external partners to align business and technical requirementsIdentify product gaps and advocate for customer-centric improvements with prioritizationBuild and maintain relationships with decision-makers and IT leaders to communicate value of engineering effortsPartner with cross-functional teams throughout the product lifecycle to deliver strong customer experiences\nKey requirementsBachelor's degree plus 2+ years in engineering, product/technical program management, data analysis, or product development OR equivalent experienceWillingness to travel ~25% and work on-site with customersBroad technical awareness across Microsoft 365 endpoint/desktop management, Windows 365, Intune, Microsoft Endpoint Manager, Configuration Manager, Azure Active Directory, Azure networking and computeExperience identifying product gaps and driving prioritization based on customer needsKnowledge of software development methodologiesRelationship-building with customers and stakeholdersCross-functional collaborationExcellent communication and influencing skillsWindows 365IntuneMicrosoft Endpoint Manager","datePosted":"2026-09-15T03:38:40.688Z","dateModified":"2026-09-15T03:38:40.688Z","hiringOrganization":{"@type":"Organization","name":"Microsoft","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Seattle","addressRegion":"WA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e61d8813c1510e3b72e2d6ea"},"url":"https://jobsearcher.com/jobs/e61d8813c1510e3b72e2d6ea"}}