Membership Service Representative

THIS IS AN ONSITE POSITIONCompany OverviewThe Veterinary Information Network (VIN) is an online community and educational resource serving veterinarians and veterinary students. VIN is looking for a friendly, outgoing, and detail-oriented Membership Service Representative to join our team in Davis, CA. This is an onsite position.Membership Services Representative (MSR) – Position OverviewThe Membership Services Team provides support to veterinarians and veterinary students in the application for and ongoing management of their membership accounts. MS Representatives handle a variety of job duties such as processing applications, handling emails and phone calls, creating and updating member records, and processing billing.To be able to assist VIN members effectively, you are expected to become familiar with all aspects of VIN.com and features of VIN membership. You need to be able to navigate quickly across multiple computer screens and task windows. Multi-tasking and excellent time management skills are crucial.Your work schedule is flexible and will be adjusted according to workload and company needs. Evening as well as occasional weekend work is required.Key ResponsibilitiesProvide a high level of service to membersProcess applicationsHandle incoming and outgoing emails and phone callsMaintain member accounts with great attention to detailSet up and process payments accuratelyBe proficient with internal programs and systemsBe knowledgeable about membership policies and membership community featuresAttend and participate in team meetingsUse internal documentation as well as external online resources (search engines, various websites) to complete assigned tasks.Ideal Candidate ProfileYou Are Someone WhoEnjoys helping peopleCan shift priorities quicklyLearns and adapts quicklyMulti-tasks well under time constraintsManages and prioritizes daily responsibilities effectivelyCommunicates clearly in both written and verbal formatsWorks independently and collaborativelyIs adaptable and open to cross-training and adopting new processesIs adept at problem solvingQualificationsMinimum education (or substitute experience) required: High School Diploma or EquivalentMinimum experience required: 3-5 years customer service.Skills required: typing 35wpm or more, Basic math skills: addition, subtraction, multiplication, and percentages. MS Office, Outlook, Excel.Ability to work independently and in a team environment. Exceptional multi-tasking abilities, organizational skills, interpersonal skills, and problem-solving techniques.Physical RequirementsThis position requires you to work full-time on a computer. Physical requirements of this position typically include reaching, grasping, talking, hearing, seeing, repetitive motions such as typing and clicking, and exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move.Pay and BenefitsThe starting pay scale ranges from $20-$22 depending on experience.VIN currently offers benefits including Medical (with HRA), Dental, Vision, Life Insurance, FSA (medical and dependent care) as well as a 401k with a company dollar-for-dollar match up to 6% and starting accruing vacation and sick time as of your first day.