{"schemaVersion":"jobsearcher.job.v1","id":"e607168dcef0366f3ff91056","url":"https://jobsearcher.com/jobs/e607168dcef0366f3ff91056","canonicalUrl":"https://jobsearcher.com/jobs/e607168dcef0366f3ff91056","title":"Helpdesk Support Specialist","description":"Company Summary: We are a well established, and growing technology firm that provides cutting-edge services to businesses across the country. We are committed to delivering top-quality customer service and innovative solutions to our clients. We are currently hiring a Helpdesk Support Specialist to join our team and provide outstanding helpdesk support to our clients.\n\nPosition Summary: The Helpdesk Support Specialist will be responsible for providing first-level technical support to clients via deskside, phone, email, or chat. This person will help troubleshoot technical issues, provide guidance on problem resolution, and escalate issues when necessary. The ideal candidate is a friendly and patient problem-solver with excellent communication skills, strong technical knowledge, and a passion for helping others.\nNOTE: This is a hybrid/local position. 100% Remote Candidates Will Not Be Accepted\nKey Responsibilities:\nProvide technical support to clients by answering phone calls, emails, or chats in a timely and friendly manner\nProvides telephone and to users in the areas of directories, standard Windows desktop applications, and application\nIdentify and troubleshoot technical issues\nProvide guidance on problem resolution\nEscalate issues to senior team members when necessary\nLog all support requests in our ticketing system\nMaintain knowledge base of common issues and resolutions\nProvide excellent customer service by building rapport with clients and ensuring their needs are met\nWork collaboratively with other team members to ensure client satisfaction\nServes as the initial point of contact for troubleshooting hardware/software PC and printer problems.\nQualifications:\nBachelors Degree or higher in a technical field 7+ years of experience in helpdesk support or a related role\nStrong technical knowledge of computer software and hardware\nExcellent written and verbal communication skills\nAbility to multitask and prioritize effectively in a fast-paced environment\nFriendly and patient demeanor with a passion for helping others\nAbility to work independently and as part of a team\nFamiliarity with ticketing systems and knowledge bases is a plus\nSpecialized Experience: At least five (5) years comprehensive knowledge of PC operating systems, e.g., DOS, Windows, as well as work on a help desk. Demonstrated ability to effectively communicate orally and in writing and to have a positive customer service attitude.\nNOTE: This is a part time, hourly position. If you are a dedicated, customer-focused professional with a passion for technology, we encourage you to apply for our Helpdesk Support Specialist role today!","company":"Bithgroup Technologies","rawCompany":"bithgroup technologies","city":"Baltimore","state":"MD","isRemote":false,"isActive":false,"createdAt":"2026-04-09T10:30:56.882Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Helpdesk Support Specialist","description":"Company Summary: We are a well established, and growing technology firm that provides cutting-edge services to businesses across the country. We are committed to delivering top-quality customer service and innovative solutions to our clients. We are currently hiring a Helpdesk Support Specialist to join our team and provide outstanding helpdesk support to our clients.\n\nPosition Summary: The Helpdesk Support Specialist will be responsible for providing first-level technical support to clients via deskside, phone, email, or chat. This person will help troubleshoot technical issues, provide guidance on problem resolution, and escalate issues when necessary. The ideal candidate is a friendly and patient problem-solver with excellent communication skills, strong technical knowledge, and a passion for helping others.\nNOTE: This is a hybrid/local position. 100% Remote Candidates Will Not Be Accepted\nKey Responsibilities:\nProvide technical support to clients by answering phone calls, emails, or chats in a timely and friendly manner\nProvides telephone and to users in the areas of directories, standard Windows desktop applications, and application\nIdentify and troubleshoot technical issues\nProvide guidance on problem resolution\nEscalate issues to senior team members when necessary\nLog all support requests in our ticketing system\nMaintain knowledge base of common issues and resolutions\nProvide excellent customer service by building rapport with clients and ensuring their needs are met\nWork collaboratively with other team members to ensure client satisfaction\nServes as the initial point of contact for troubleshooting hardware/software PC and printer problems.\nQualifications:\nBachelors Degree or higher in a technical field 7+ years of experience in helpdesk support or a related role\nStrong technical knowledge of computer software and hardware\nExcellent written and verbal communication skills\nAbility to multitask and prioritize effectively in a fast-paced environment\nFriendly and patient demeanor with a passion for helping others\nAbility to work independently and as part of a team\nFamiliarity with ticketing systems and knowledge bases is a plus\nSpecialized Experience: At least five (5) years comprehensive knowledge of PC operating systems, e.g., DOS, Windows, as well as work on a help desk. Demonstrated ability to effectively communicate orally and in writing and to have a positive customer service attitude.\nNOTE: This is a part time, hourly position. If you are a dedicated, customer-focused professional with a passion for technology, we encourage you to apply for our Helpdesk Support Specialist role today!","datePosted":"2026-04-09T10:30:56.882Z","dateModified":"2026-04-09T10:30:56.882Z","hiringOrganization":{"@type":"Organization","name":"Bithgroup Technologies","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Baltimore","addressRegion":"MD","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e607168dcef0366f3ff91056"},"url":"https://jobsearcher.com/jobs/e607168dcef0366f3ff91056"}}