Infrastructure Supervisor

Salary $80,000.00 - $110,000.00 Annually Location Lansing, MI Job Type Permanent Full Time Job Number 7262024 Department Michigan State Senate Opening Date 07/26/2024 Closing Date Continuous Bargaining Unit N/A Job Description This is an at-will, nonpartisan position in the Senate Business Office (SBO). The SBO oversees the general administrative operations of the Michigan Senate and includes the Facilities & Services, Finance, Human Resources, Office of the Director, Senate Information Services, and Senate Police departments. Under the direction of the Director of the Senate Business Office, SIS Director, and supervised by the IT Services Manager, the Infrastructure Supervisor manages and monitors all installed systems and infrastructure. The Infrastructure Supervisor installs, configures, tests, and maintains operating systems, application software, and system management tools. The Infrastructure Supervisor proactively ensures the highest levels of systems and infrastructure availability, while maintaining security, backup, and redundancy strategies. The Infrastructure Supervisor writes and maintains custom scripts to increase system efficiency/automation and lower human intervention time on tasks. The Infrastructure Supervisor provides third tier/second escalation support and coordinates work activities within the Infrastructure Team, including scheduling upgrades and maintenance activities. The Infrastructure Supervisor also manages the availability, integrity, and overall operation of applications and the related infrastructure across several business units and IT products ensuring continuity and achieving a high level of performance and availability. ESSENTIAL JOB FUNCTIONS: Strategizes with the IT Services Manager and coordinates with intradepartmental supervisors to meet goals and objectives of the department Manages the Infrastructure Team by training and coaching, communicating job expectations, and evaluating their performance Identifies and provides recommendations to IT Services Manager Oversees the execution, enforcement, and monitoring of systems ensuring that proper application and endpoint monitoring is in place to alert on any support issues Plans and manages maintenance schedules, access, and security levels on managed systems to ensure system security, uptime, and availability Keeps management informed in major incident situations to support decisions effecting business continuity; develops crisis procedures that evaluates, substantiates, and defends business continuity; delivers crisis procedure options to management Derives future operations and infrastructure requirements from the analysis of system data (system logs, performance metrics, performance counters) to drive performance improvement and support the end user with highly available systems Participates in the evaluation, testing, and recommendation of new software and computer hardware configurations being evaluated by the Senate Manages the configuration and operation of client-based computer operating systems Upgrades systems and processes as required for enhanced functionality and security incident resolution Manages Microsoft Azure and Microsoft 365 product deployment, license management, user management, user security requirements, and infrastructure requirements SECONDARY DUTIES AND RESPONSIBILITIES: Manages and maintains user access lists, system access permissions, email access, and user logon-scripts Performs all other duties, as requested by the IT Services Manager Performs all other duties as assigned Required Education and Experience EDUCATION/EXPERIENCE: Bachelor's degree in Information Technology or a related field. An equivalent combination of education and/or experience may be considered in lieu of the degree when the experience has been directly related to the functions of the job 15years or more of related work experience in infrastructure management and maintenance Experience with VMware, Microsoft 365, Azure, and SCCM Networking experience with routing and switching Essential understanding of cyber security and organizational security needs Experience with Veeam, WhatsUp Gold Monitoring, Microsoft Defender preferred Other combinations of education and experience may be evaluated on an individual basis Alternate Education and Experience SKILLS AND KNOWLEDGE REQUIRED: Experience with enterprise grade monitoring tools capable of generating alert notifications and executing strong knowledge of Microsoft Windows Server Strong knowledge of virtualization technology Strong written and verbal communication skills, able to communicate effectively and in a professional manner with all levels and outside vendors Ability to work under pressure, meet deadlines with shifting priorities Must be a self-starter with a high level of initiative Strong customer service skills, able to anticipate needs and address requests Strong attention to detail, organizational skills, and the ability to handle multiple projects Maintains confidentiality and exercises discretion Knowledge of workstation operating system support Advanced knowledge of system vulnerabilities and security issues Ability to follow directions and work independently Ability to communicate with others, both orally and in writing Ability to work in a professional and nonpartisan manner Ability to develop and maintain good working relationships with legislators and other elected officials, staff, vendors and other agencies Additional Requirements and Information This job description is not intended as a comprehensive list of all of the duties required of this position. Additional duties may be assigned from time to time, and the listed duties are subject to change at any time, with or without notice. STATUS: Salaried, with a standard benefit package SALARY: $80,000 - $110,000 GOVERNING CAUCUS: Nonpartisan This is a non-civil service, at-will position. Interested applicants, please submit a cover letter and resume with your application. Applicants who are selected for an interview will be asked to complete a skills assessment. The Michigan Senate considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, height, weight, disability, marital status, sexual orientation, gender identity or expression, or any other legally protected status. If you are a person with a qualified disability, you may request any needed reasonable accommodation to participate in the application, testing, and/or interview process by contacting the Senate ADA Coordinator at 517-373-1675. The Michigan Senate employment benefits include an array of options from health insurance to retirement programs. This page gives a brief explanation of some of the benefits that are offered by the Michigan Senate. Insurance and Other Benefits Insurances include medical, dental, vision and life. Employees also have the option to purchase additional life, accidental death, long term disability, long term care insurance, and legal services. Flexible spending accounts for medical expenses and child care are also available. Leave Time Full time/salaried employees receive 16 hours of personal time upon hire and accrue 8 hours of leave time per pay period. Holidays State employees receive 13 scheduled holidays each year, including New Year’s Eve and New Year’s Day, Christmas Eve and Christmas Day, Memorial Day, and Veterans Day, just to name a few. State employees also receive Election Day off every other year. Deferred Compensation Employees may invest income in a tax-deferred retirement investment program. The state offers two optional deferred compensation plans, the 457 and 401(k). The employee decides the amount deducted from their paycheck. Retirement Employees receive a minimum 4% state contribution toward their retirement fund. If an employee elects to contribute more, the state will match that percentage (up to 5%).