{"schemaVersion":"jobsearcher.job.v1","id":"e5df7e205e6d6070bf970cc2","url":"https://jobsearcher.com/jobs/e5df7e205e6d6070bf970cc2","canonicalUrl":"https://jobsearcher.com/jobs/e5df7e205e6d6070bf970cc2","title":"Account Representative Supervisor","description":"This person is directly responsible for overseeing and maintaining the internal project request log as well as supervising and assisting Account Representatives with pricing and day to day operation. The Account Representative Supervisor works directly with the regional sales managers and Account Representatives in\norder to manage customer requests in a timely manner.\n\nDuties and Day-to-Day Responsibilities, but not limited to the following:\n\nLog and maintain customer requests submitted by regional sales managers and customers.\nWork directly with sales staff, customer service representatives, document control department and\nformulators in an effort to complete customer requests in a timely manner.\n\nProvide consistent status updates to customers and maintain customer satisfaction through meeting\nrequested deadlines.\n\nSupervise customer service representatives by providing training, counseling, assistance, discipline\nand communicating job expectations.\n\nProvide assistance to customer service representatives as needed in an effort to handle overload or\nwork overflow.\n\nMake improvements to customer service quality by analyzing existing procedures, reviewing with\nCEO and implementing new policies where necessary.\n\nComposes letters from standard responses, prepares customized responses according to the\nparticular needs of the inquirer.\n\nObtain shipping quotes from freight forwarders to determine the cost based on the quantity requested\nby the customer.\n\nCreates product price sheets based on the product, price, and quantity to be submitted to the sales\nteam member.\n\nAssist with pricing when needed\n\nMinimum Training, Education, and Experience Requirements:\n\nHigh school diploma and 4-8 year of relevant work experience, including 3-5 years of customer\nservice experience. Bachelors Degree is a strong plus.\n\nProvide leadership and be able to operate under pressure in order to meet tight deadlines.\nExcellent Excel, Word, Access and Outlook skills.\nNecessary characteristics include: being a self-starter, goal-oriented, attention to detail, teamoriented, ability to have positive interactions with other professionals without being critical and ability\nto multi-task.\n\nExcellent communication, technical writing, decision-making and people skills.\n\nBehavior Competencies:\n\nTo perform the job successfully, the individual must demonstrate the following competencies:\n\nProblem Solving - Identifies and resolves problems in a timely manner; Gathers\nand analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional\ntopics.\n\nTechnical Skills - Pursues training and development opportunities; Strives to\ncontinuously build knowledge and skills; Shares expertise with others.\n\nEthics - Treats people with respect; Keeps commitments; Inspires the trust of\nothers; Works with integrity and ethically; Upholds organizational values.\n\nJudgment - Displays willingness to make decisions; Exhibits sound and accurate\njudgment; Supports and explains reasoning for decisions; Includes appropriate\npeople in decision-making process; Makes timely decisions.\n\nPlanning/Organizing - Prioritizes and plans work activities; Uses time efficiently;\nSets goals and objectives; Organizes or schedules other people and their tasks.\n\nProfessionalism - Approaches others in a tactful manner; Reacts well under\npressure; Treats others with respect and consideration regardless of their status\nor position; Accepts responsibility for own actions; Follows through on\ncommitments.\n\nQuality - Demonstrates accuracy and thoroughness; Looks for ways to improve\nand promote quality; Applies feedback to improve performance; Monitors own\nwork to ensure quality.\n\nQuantity - Meets productivity standards; Completes work in timely manner;\nStrives to increase productivity; Works quickly.\n\nAttendance/Punctuality - Is consistently at work and on time; Ensures work\nresponsibilities are covered when absent; Arrives at meetings and appointments\non time.\n\nDependability - Follows instructions, responds to management direction; Takes\nresponsibility for own actions; Keeps commitments; Commits to long hours of\nwork when necessary to reach goals; Completes tasks on time or notifies\nappropriate person with an alternate plan.\n\nInitiative - Volunteers readily; Undertakes self-development activities; Seeks\nincreased responsibilities; Looks for and takes advantage of opportunities; Asks\nfor and offers help when needed.\n\nWork Environment:\n\nOffice, laboratory, and manufacturing environment.\nAbility to manage a fast-paced operation that can run 24/7 and that includes a dedicated group of\nQuality minded professionals","company":"Wright Group","rawCompany":"wright group","city":"Broussard","state":"LA","isRemote":false,"isActive":false,"createdAt":"2026-08-04T22:49:17.014Z","occupations":[{"code":"41-1012.00","title":"First-Line Supervisors of Non-Retail Sales Workers","slug":"first-line-supervisors-of-non-retail-sales-workers"},{"code":"41-1011.00","title":"First-Line Supervisors of Retail Sales Workers","slug":"first-line-supervisors-of-retail-sales-workers"},{"code":"41-4012.00","title":"Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products","slug":"sales-representatives-wholesale-and-manufacturing-except-technical-and-scientific-products"}],"industries":[{"code":"423840","title":"Industrial Supplies Merchant Wholesalers","slug":"industrial-supplies-merchant-wholesalers"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"561499","title":"All Other Business Support Services","slug":"all-other-business-support-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Account Representative Supervisor","description":"This person is directly responsible for overseeing and maintaining the internal project request log as well as supervising and assisting Account Representatives with pricing and day to day operation. The Account Representative Supervisor works directly with the regional sales managers and Account Representatives in\norder to manage customer requests in a timely manner.\n\nDuties and Day-to-Day Responsibilities, but not limited to the following:\n\nLog and maintain customer requests submitted by regional sales managers and customers.\nWork directly with sales staff, customer service representatives, document control department and\nformulators in an effort to complete customer requests in a timely manner.\n\nProvide consistent status updates to customers and maintain customer satisfaction through meeting\nrequested deadlines.\n\nSupervise customer service representatives by providing training, counseling, assistance, discipline\nand communicating job expectations.\n\nProvide assistance to customer service representatives as needed in an effort to handle overload or\nwork overflow.\n\nMake improvements to customer service quality by analyzing existing procedures, reviewing with\nCEO and implementing new policies where necessary.\n\nComposes letters from standard responses, prepares customized responses according to the\nparticular needs of the inquirer.\n\nObtain shipping quotes from freight forwarders to determine the cost based on the quantity requested\nby the customer.\n\nCreates product price sheets based on the product, price, and quantity to be submitted to the sales\nteam member.\n\nAssist with pricing when needed\n\nMinimum Training, Education, and Experience Requirements:\n\nHigh school diploma and 4-8 year of relevant work experience, including 3-5 years of customer\nservice experience. Bachelors Degree is a strong plus.\n\nProvide leadership and be able to operate under pressure in order to meet tight deadlines.\nExcellent Excel, Word, Access and Outlook skills.\nNecessary characteristics include: being a self-starter, goal-oriented, attention to detail, teamoriented, ability to have positive interactions with other professionals without being critical and ability\nto multi-task.\n\nExcellent communication, technical writing, decision-making and people skills.\n\nBehavior Competencies:\n\nTo perform the job successfully, the individual must demonstrate the following competencies:\n\nProblem Solving - Identifies and resolves problems in a timely manner; Gathers\nand analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional\ntopics.\n\nTechnical Skills - Pursues training and development opportunities; Strives to\ncontinuously build knowledge and skills; Shares expertise with others.\n\nEthics - Treats people with respect; Keeps commitments; Inspires the trust of\nothers; Works with integrity and ethically; Upholds organizational values.\n\nJudgment - Displays willingness to make decisions; Exhibits sound and accurate\njudgment; Supports and explains reasoning for decisions; Includes appropriate\npeople in decision-making process; Makes timely decisions.\n\nPlanning/Organizing - Prioritizes and plans work activities; Uses time efficiently;\nSets goals and objectives; Organizes or schedules other people and their tasks.\n\nProfessionalism - Approaches others in a tactful manner; Reacts well under\npressure; Treats others with respect and consideration regardless of their status\nor position; Accepts responsibility for own actions; Follows through on\ncommitments.\n\nQuality - Demonstrates accuracy and thoroughness; Looks for ways to improve\nand promote quality; Applies feedback to improve performance; Monitors own\nwork to ensure quality.\n\nQuantity - Meets productivity standards; Completes work in timely manner;\nStrives to increase productivity; Works quickly.\n\nAttendance/Punctuality - Is consistently at work and on time; Ensures work\nresponsibilities are covered when absent; Arrives at meetings and appointments\non time.\n\nDependability - Follows instructions, responds to management direction; Takes\nresponsibility for own actions; Keeps commitments; Commits to long hours of\nwork when necessary to reach goals; Completes tasks on time or notifies\nappropriate person with an alternate plan.\n\nInitiative - Volunteers readily; Undertakes self-development activities; Seeks\nincreased responsibilities; Looks for and takes advantage of opportunities; Asks\nfor and offers help when needed.\n\nWork Environment:\n\nOffice, laboratory, and manufacturing environment.\nAbility to manage a fast-paced operation that can run 24/7 and that includes a dedicated group of\nQuality minded professionals","datePosted":"2026-08-04T22:49:17.014Z","dateModified":"2026-08-04T22:49:17.014Z","hiringOrganization":{"@type":"Organization","name":"Wright Group","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Broussard","addressRegion":"LA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e5df7e205e6d6070bf970cc2"},"url":"https://jobsearcher.com/jobs/e5df7e205e6d6070bf970cc2"}}