{"schemaVersion":"jobsearcher.job.v1","id":"e5bfbe89f90e1e46b0cff75c","url":"https://jobsearcher.com/jobs/e5bfbe89f90e1e46b0cff75c","canonicalUrl":"https://jobsearcher.com/jobs/e5bfbe89f90e1e46b0cff75c","title":"Command Center Operator (Overnight OR Swing Shift)","description":"Company Overview\nInter-Con Security Systems, Inc. is a leading US-owned security company founded in 1973, providing integrated security solutions across four continents. With a focus on customized, high-requirement security services, the company employs over 35,000 personnel worldwide and is committed to building a safer future through professional excellence and dedicated service.\nSummary\nAs an Edison Security Operations Center (ESOC) Analyst, you will play a critical role in supporting Edison and Inter-Con. ESOC is a 24-hour operations center tasked with monitoring security systems throughout the SCE territory (a 50,000 square mile service area across Central, Coastal, and Southern California). ESOC manages a high volume of inbound and outbound communications while monitoring over 4,000 cameras.\nIn this role, you will serve as both a security operations professional and a client service specialist, partnering with key business units throughout SCE. You will be responsible for assessing threats, monitoring alarms and access control systems, and responding to security and emergency-related incidents. Analysts are expected to operate effectively in a fast-paced environment, prioritize multiple tasks simultaneously, and communicate clearly, professionally, and courteously via phone, email, radio, and other communication platforms.\nYou will also be responsible for accurate report writing, incident documentation, intelligence gathering, and escalation of critical issues. This role requires frequent interaction with employees, security personnel, vendors, emergency responders, and members of the public. Providing timely, reliable, and customer-focused service is a core expectation of the position.\nThis position is ideal for individuals interested in security operations, emergency response, and client service, who demonstrate strong critical-thinking skills, situational awareness, and professional communication.\nPrimary Responsibilities\nServe as a primary point of contact for high-volume inbound and outbound calls, providing professional, courteous, and solution-oriented customer service.\nReceive, triage, and respond to inbound calls from employees, security personnel, vendors, and the public regarding security concerns, access issues, alarms, and general inquiries.\nInitiate outbound calls to notify site personnel, management, security officers, and emergency responders regarding incidents, alarms, or required follow-up actions.\nPerform site access control functions to prevent the loss of equipment, materials, and company assets.\nConduct Alarm Station duties, ensuring effective response to both emergency and non-emergency situations.\nMonitor, acknowledge, and respond to alarm events, ensuring proper escalation and timely resolution.\nMake timely notifications to off-site emergency responders and site management in the event of fire, medical emergencies, or other incidents not covered by established site Emergency Plans.\nInterface with local law enforcement and emergency responders as necessary to support loss prevention and incident resolution.\nProtect employees, customers, and visitors from workplace violence, identity theft, and other criminal or disruptive activities.\nMonitor security applications, triage alerts, and escalate incidents in accordance with established procedures.\nInvestigate and coordinate resolution of security incidents to contain and mitigate threats as safely and efficiently as possible.\nAccurately document all calls, alarms, incidents, and actions taken in reports, logs, and security systems.\nPrepare clear, concise, and professional written reports related to alarms, incidents, investigations, and operational activities.\nUtilize multiple security systems, software applications, and communication tools simultaneously while maintaining attention to detail.\nProvide consistent, professional service while maintaining confidentiality and compliance with ESOC and SCE policies.\nSupport supervisors and management by providing timely and accurate information during routine operations and critical incidents.\nQualifications\nPreferred candidate has an honorable military discharge, an AA degree, or 2–3 years of experience in a command center, security dispatch, call center, or similar environment.\nExperience working in a command-and-control, alarm monitoring, dispatch, or customer service call center environment preferred.\nUnderstanding of security operations; FEMA ICS / Watch Officer training a plus.\nDemonstrated interest in security, emergency management, or law enforcement work preferred.\nStrong customer service orientation with the ability to professionally handle difficult or high-stress calls.\nExcellent written and verbal communication skills.\nStrong interpersonal, organizational, and time-management skills.\nAbility to multitask, prioritize, and remain calm in a fast-paced, sometimes stressful environment.\nProficient with MS Office Suite and related applications (Excel, Access, SharePoint, etc.).\nDependable team player with maturity, professionalism, and a positive attitude toward problem-solving.\nAbility to independently develop clear, accurate, and detailed reports.\nBasic computer literacy with a minimum typing speed of 40 WPM.\nMust be flexible with scheduling, including weekends, nights, and holidays as required.\nInter-Con Security Systems, Inc. is an Equal Opportunity Employer - Disability/Veteran.\nPay: $25.00 per hour\nBenefits:\nDental insurance\nHealth insurance\nVision insurance\nApplication Question(s):\nAre you able to take a typing test?\nShift availability:\nOvernight Shift (Preferred)\nDay Shift (Preferred)\nNight Shift (Preferred)\nWork Location: In person","company":"Intercon Security","rawCompany":"intercon security","city":"Irwindale","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-07-27T13:54:16.513Z","occupations":[{"code":"55-3015.00","title":"Command and Control Center Specialists","slug":"command-and-control-center-specialists"},{"code":"33-9032.00","title":"Security Guards","slug":"security-guards"},{"code":"55-1015.00","title":"Command and Control Center Officers","slug":"command-and-control-center-officers"}],"industries":[{"code":"561621","title":"Security Systems Services (except Locksmiths)","slug":"security-systems-services-except-locksmiths"},{"code":"922190","title":"Other Justice, Public Order, and Safety Activities","slug":"other-justice-public-order-and-safety-activities"},{"code":"561612","title":"Security Guards and Patrol Services","slug":"security-guards-and-patrol-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Command Center Operator (Overnight OR Swing Shift)","description":"Company Overview\nInter-Con Security Systems, Inc. is a leading US-owned security company founded in 1973, providing integrated security solutions across four continents. With a focus on customized, high-requirement security services, the company employs over 35,000 personnel worldwide and is committed to building a safer future through professional excellence and dedicated service.\nSummary\nAs an Edison Security Operations Center (ESOC) Analyst, you will play a critical role in supporting Edison and Inter-Con. ESOC is a 24-hour operations center tasked with monitoring security systems throughout the SCE territory (a 50,000 square mile service area across Central, Coastal, and Southern California). ESOC manages a high volume of inbound and outbound communications while monitoring over 4,000 cameras.\nIn this role, you will serve as both a security operations professional and a client service specialist, partnering with key business units throughout SCE. You will be responsible for assessing threats, monitoring alarms and access control systems, and responding to security and emergency-related incidents. Analysts are expected to operate effectively in a fast-paced environment, prioritize multiple tasks simultaneously, and communicate clearly, professionally, and courteously via phone, email, radio, and other communication platforms.\nYou will also be responsible for accurate report writing, incident documentation, intelligence gathering, and escalation of critical issues. This role requires frequent interaction with employees, security personnel, vendors, emergency responders, and members of the public. Providing timely, reliable, and customer-focused service is a core expectation of the position.\nThis position is ideal for individuals interested in security operations, emergency response, and client service, who demonstrate strong critical-thinking skills, situational awareness, and professional communication.\nPrimary Responsibilities\nServe as a primary point of contact for high-volume inbound and outbound calls, providing professional, courteous, and solution-oriented customer service.\nReceive, triage, and respond to inbound calls from employees, security personnel, vendors, and the public regarding security concerns, access issues, alarms, and general inquiries.\nInitiate outbound calls to notify site personnel, management, security officers, and emergency responders regarding incidents, alarms, or required follow-up actions.\nPerform site access control functions to prevent the loss of equipment, materials, and company assets.\nConduct Alarm Station duties, ensuring effective response to both emergency and non-emergency situations.\nMonitor, acknowledge, and respond to alarm events, ensuring proper escalation and timely resolution.\nMake timely notifications to off-site emergency responders and site management in the event of fire, medical emergencies, or other incidents not covered by established site Emergency Plans.\nInterface with local law enforcement and emergency responders as necessary to support loss prevention and incident resolution.\nProtect employees, customers, and visitors from workplace violence, identity theft, and other criminal or disruptive activities.\nMonitor security applications, triage alerts, and escalate incidents in accordance with established procedures.\nInvestigate and coordinate resolution of security incidents to contain and mitigate threats as safely and efficiently as possible.\nAccurately document all calls, alarms, incidents, and actions taken in reports, logs, and security systems.\nPrepare clear, concise, and professional written reports related to alarms, incidents, investigations, and operational activities.\nUtilize multiple security systems, software applications, and communication tools simultaneously while maintaining attention to detail.\nProvide consistent, professional service while maintaining confidentiality and compliance with ESOC and SCE policies.\nSupport supervisors and management by providing timely and accurate information during routine operations and critical incidents.\nQualifications\nPreferred candidate has an honorable military discharge, an AA degree, or 2–3 years of experience in a command center, security dispatch, call center, or similar environment.\nExperience working in a command-and-control, alarm monitoring, dispatch, or customer service call center environment preferred.\nUnderstanding of security operations; FEMA ICS / Watch Officer training a plus.\nDemonstrated interest in security, emergency management, or law enforcement work preferred.\nStrong customer service orientation with the ability to professionally handle difficult or high-stress calls.\nExcellent written and verbal communication skills.\nStrong interpersonal, organizational, and time-management skills.\nAbility to multitask, prioritize, and remain calm in a fast-paced, sometimes stressful environment.\nProficient with MS Office Suite and related applications (Excel, Access, SharePoint, etc.).\nDependable team player with maturity, professionalism, and a positive attitude toward problem-solving.\nAbility to independently develop clear, accurate, and detailed reports.\nBasic computer literacy with a minimum typing speed of 40 WPM.\nMust be flexible with scheduling, including weekends, nights, and holidays as required.\nInter-Con Security Systems, Inc. is an Equal Opportunity Employer - Disability/Veteran.\nPay: $25.00 per hour\nBenefits:\nDental insurance\nHealth insurance\nVision insurance\nApplication Question(s):\nAre you able to take a typing test?\nShift availability:\nOvernight Shift (Preferred)\nDay Shift (Preferred)\nNight Shift (Preferred)\nWork Location: In person","datePosted":"2026-07-27T13:54:16.513Z","dateModified":"2026-07-27T13:54:16.513Z","hiringOrganization":{"@type":"Organization","name":"Intercon Security","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Irwindale","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e5bfbe89f90e1e46b0cff75c"},"url":"https://jobsearcher.com/jobs/e5bfbe89f90e1e46b0cff75c"}}