{"schemaVersion":"jobsearcher.job.v1","id":"e5a2355fbf3f8aea4c7a6b33","url":"https://jobsearcher.com/jobs/e5a2355fbf3f8aea4c7a6b33","canonicalUrl":"https://jobsearcher.com/jobs/e5a2355fbf3f8aea4c7a6b33","title":"Assistant General Manager","description":"CircusTrix, LLC dba\nSky Zone (Defy/Rockin’ Jump)\nAssistant General Manager\nFull-time, Onsite\nJOB DESCRIPTION\nPOSITION OVERVIEW\nThe Assistant General Manager (AGM) position is a developmental role designed to provide the tools, training, and guidance necessary to become a future General Manager (GM) at Sky Zone. The goal of the AGM is to master all aspects of running park operations while developing a solid foundation and demonstrated understanding in the areas of people and revenue management. The AGM works under the supervision and guidance of the GM and plays a critical role in creating a positive park culture, maintaining a safe environment, creating a memorable guest experience, and assisting in driving park revenue.\n______\nQUALIFICATIONS\n18 years of age or older and completed high school diploma or equivalent education.\nA minimum of 1 year of supervisory or management experience.\nA minimum of 2 years of experience in recreation, fitness, retail, restaurant, hospitality, or a related high-volume customer service field.\nDemonstrated success in the execution of Sky Zone’s Core Competencies.\nCoachable with a drive and eagerness to grow in, and successfully execute, Sky Zone’s Leadership Competencies.\nPossesses basic proficiency in technology such as MS Office Suite, Teams, and point of sale (POS) systems.\nAvailable to work nights, weekends, and holidays as needed.\nReliable, coachable, self-motivated, and organized.\nPHYSICAL REQUIREMENTS\nAbility to both remain stationary and move around the park for long periods of time to accommodate guest, park, and safety needs and requirements.\nAbility to lift and/or move a minimum of 20 pounds.\nAbility to frequently communicate and interact with employees and customers in a busy and often loud indoor environment.\n_______\nRESPONSIBILITIES\nUnder the supervision and guidance of the General Manager, the AGM will assist with the oversight in 5 areas that make our parks stand out:\nLeadership –\nLead by example, operating with an elevated level of ethics and integrity in partnership with the General Manager.\nAs second in command to the GM, assume the role of Leader on Duty, and oversee Supervisors, Team Leads, and Team Members providing guidance, direction, and feedback.\nBecome an expert in park operations and systems, safety, guest experience, people management.\nPeople (Team & Guests) –\nBe a hands-on leader and role model willing to learn and execute every position in the park.\nSupport the GM in selecting talent through interviewing, hiring, and onboarding new Team Members.\nHelp to train and develop existing and new Team Members in sales, party, in-park experiences, and safety/compliance.\nAssist in managing Team Member performance through accountability, recognition, and rewards; effectively manage employee relations with the support of GM and HR if necessary.\nCoordinate with the GM to effectively schedule the team according to park needs, including sales, parties, park experience, programs, facilities, maintenance, attractions, cleanliness, etc.\nCreate a positive park culture by learning what motivates the team and recognizing them for individual and park successes.\nProvide memorable moments for our customers by taking initiative, being responsive, and engaging in their experience, while managing NPS (Net Promoter Scores) and Guest/Member feedback.\nMembership & Sales –\nDeliver and help drive sales results and develop strong practices for leading, coaching, and motivating a sales team.\nManage the membership experience and Member community through assisting in the organization of Member VIP events and touchpoints throughout the in-park experience.\nShare your creative ideas and best practices for ways to increase the park’s profit.\nPartner with the General Manager and, as a Leader on Duty, educate the team on key performance metrics (KPIs) and how they can contribute to park goals.\nDevelop an understanding of park P&L’s and what it takes to manage those effectively.\nParties & Events –\nAssist the GM in consulting with the Event Coordinator regarding party sales and updated park events, experiences, and information.\nSupport Party Hosts in creating a positive party experience for both kids and parents.\nHelp with the Party preparation and planning process to make the delivery of the party experience easy for your team.\nFacilities, Compliance & Safety –\nAssist as a Park liaison through consistent and thorough communication with facilities, maintenance, corporate F&B, and other supporting teams and departments.\nWork with the GM to deliver Park maintenance reports, work orders, and cleanliness processes to ensure a healthy and safe park environment.\nAssist with inventory management, facilities, parties, food and beverage, and vending.\nHelp with the oversight of Team Members on appropriate safety processes, response, and reporting.\nComplete company safety, people operations, and food & beverage certifications.\nKEY PERFORMANCE METRICS\nThe Assistant General Manager will demonstrate measurable growth in the following areas:\nDevelop to an Exceeds Expectations or Meets Expectations in the outlined Sky Zone Leadership Competencies.\nBecome familiar and partner with the General Manager in driving overall park business goals including membership sales, birthdays and events, labor/payroll %, NPS, safety and compliance, staffing.\nCompensation ranges from $22-25/hr base pay + bonus opportunity and is based on qualifications, experience, and performance. Competitive benefits package includes medical, dental, and vision (401k eligibility based on age and tenure requirements).","company":"Sky Zone","rawCompany":"sky zone","city":"Everett","state":"MA","isRemote":false,"isActive":false,"createdAt":"2026-04-12T21:21:09.634Z","occupations":[{"code":"39-1014.00","title":"First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services","slug":"first-line-supervisors-of-entertainment-and-recreation-workers-except-gambling-services"},{"code":"11-9072.00","title":"Entertainment and Recreation Managers, Except Gambling","slug":"entertainment-and-recreation-managers-except-gambling"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"}],"industries":[{"code":"713990","title":"All Other Amusement and Recreation Industries","slug":"all-other-amusement-and-recreation-industries"},{"code":"713110","title":"Amusement and Theme Parks","slug":"amusement-and-theme-parks"},{"code":"713120","title":"Amusement Arcades","slug":"amusement-arcades"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Assistant General Manager","description":"CircusTrix, LLC dba\nSky Zone (Defy/Rockin’ Jump)\nAssistant General Manager\nFull-time, Onsite\nJOB DESCRIPTION\nPOSITION OVERVIEW\nThe Assistant General Manager (AGM) position is a developmental role designed to provide the tools, training, and guidance necessary to become a future General Manager (GM) at Sky Zone. The goal of the AGM is to master all aspects of running park operations while developing a solid foundation and demonstrated understanding in the areas of people and revenue management. The AGM works under the supervision and guidance of the GM and plays a critical role in creating a positive park culture, maintaining a safe environment, creating a memorable guest experience, and assisting in driving park revenue.\n______\nQUALIFICATIONS\n18 years of age or older and completed high school diploma or equivalent education.\nA minimum of 1 year of supervisory or management experience.\nA minimum of 2 years of experience in recreation, fitness, retail, restaurant, hospitality, or a related high-volume customer service field.\nDemonstrated success in the execution of Sky Zone’s Core Competencies.\nCoachable with a drive and eagerness to grow in, and successfully execute, Sky Zone’s Leadership Competencies.\nPossesses basic proficiency in technology such as MS Office Suite, Teams, and point of sale (POS) systems.\nAvailable to work nights, weekends, and holidays as needed.\nReliable, coachable, self-motivated, and organized.\nPHYSICAL REQUIREMENTS\nAbility to both remain stationary and move around the park for long periods of time to accommodate guest, park, and safety needs and requirements.\nAbility to lift and/or move a minimum of 20 pounds.\nAbility to frequently communicate and interact with employees and customers in a busy and often loud indoor environment.\n_______\nRESPONSIBILITIES\nUnder the supervision and guidance of the General Manager, the AGM will assist with the oversight in 5 areas that make our parks stand out:\nLeadership –\nLead by example, operating with an elevated level of ethics and integrity in partnership with the General Manager.\nAs second in command to the GM, assume the role of Leader on Duty, and oversee Supervisors, Team Leads, and Team Members providing guidance, direction, and feedback.\nBecome an expert in park operations and systems, safety, guest experience, people management.\nPeople (Team & Guests) –\nBe a hands-on leader and role model willing to learn and execute every position in the park.\nSupport the GM in selecting talent through interviewing, hiring, and onboarding new Team Members.\nHelp to train and develop existing and new Team Members in sales, party, in-park experiences, and safety/compliance.\nAssist in managing Team Member performance through accountability, recognition, and rewards; effectively manage employee relations with the support of GM and HR if necessary.\nCoordinate with the GM to effectively schedule the team according to park needs, including sales, parties, park experience, programs, facilities, maintenance, attractions, cleanliness, etc.\nCreate a positive park culture by learning what motivates the team and recognizing them for individual and park successes.\nProvide memorable moments for our customers by taking initiative, being responsive, and engaging in their experience, while managing NPS (Net Promoter Scores) and Guest/Member feedback.\nMembership & Sales –\nDeliver and help drive sales results and develop strong practices for leading, coaching, and motivating a sales team.\nManage the membership experience and Member community through assisting in the organization of Member VIP events and touchpoints throughout the in-park experience.\nShare your creative ideas and best practices for ways to increase the park’s profit.\nPartner with the General Manager and, as a Leader on Duty, educate the team on key performance metrics (KPIs) and how they can contribute to park goals.\nDevelop an understanding of park P&L’s and what it takes to manage those effectively.\nParties & Events –\nAssist the GM in consulting with the Event Coordinator regarding party sales and updated park events, experiences, and information.\nSupport Party Hosts in creating a positive party experience for both kids and parents.\nHelp with the Party preparation and planning process to make the delivery of the party experience easy for your team.\nFacilities, Compliance & Safety –\nAssist as a Park liaison through consistent and thorough communication with facilities, maintenance, corporate F&B, and other supporting teams and departments.\nWork with the GM to deliver Park maintenance reports, work orders, and cleanliness processes to ensure a healthy and safe park environment.\nAssist with inventory management, facilities, parties, food and beverage, and vending.\nHelp with the oversight of Team Members on appropriate safety processes, response, and reporting.\nComplete company safety, people operations, and food & beverage certifications.\nKEY PERFORMANCE METRICS\nThe Assistant General Manager will demonstrate measurable growth in the following areas:\nDevelop to an Exceeds Expectations or Meets Expectations in the outlined Sky Zone Leadership Competencies.\nBecome familiar and partner with the General Manager in driving overall park business goals including membership sales, birthdays and events, labor/payroll %, NPS, safety and compliance, staffing.\nCompensation ranges from $22-25/hr base pay + bonus opportunity and is based on qualifications, experience, and performance. Competitive benefits package includes medical, dental, and vision (401k eligibility based on age and tenure requirements).","datePosted":"2026-04-12T21:21:09.634Z","dateModified":"2026-04-12T21:21:09.634Z","hiringOrganization":{"@type":"Organization","name":"Sky Zone","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Everett","addressRegion":"MA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e5a2355fbf3f8aea4c7a6b33"},"url":"https://jobsearcher.com/jobs/e5a2355fbf3f8aea4c7a6b33"}}