{"schemaVersion":"jobsearcher.job.v1","id":"e575ae83839e1f403f0b8135","url":"https://jobsearcher.com/jobs/e575ae83839e1f403f0b8135","canonicalUrl":"https://jobsearcher.com/jobs/e575ae83839e1f403f0b8135","title":"Full Stack Java Support Engineer","description":"Full Stack Java Support Engineer\r\nLocation: IN OFFICE 5 days a week - San Diego\r\nTillster, headquartered in the USA, is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering and payments solutions for mobile, tablet, online, kiosk, call center and more, creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants. We offer one scalable, enterprise-class solution to create world-class digital engagement experiences.\r\nWhat You'll Do\r\nMonitor the production application and identify errors and issues before they impact customers.\r\nFull Stack Developer Preferred but minimum a Java expert.\r\nProactive production maintenance.\r\nInvestigate production bugs/issues with Engineering.\r\nManage production incidents / outages.\r\nImplement application monitoring.\r\nRespond to and resolve application alerts.\r\nSupport Engineering with privileged data access requests.\r\nSuggest product improvements and work with product management to identify new features to reduce support burden.\r\nSupport User Acceptance Testing (UAT) and provide product feedback.\r\nManage on-call duties as scheduled. Support Customer Facing Teams (Support/TAM/SE/CS).\r\nTroubleshoot escalated customer issues to determine root cause and coordinate with various teams to develop solutions or workarounds.\r\nIdentify solutions to the challenges customers are facing, either by explaining the product functionality or by developing technical workarounds.\r\nValidate and reproduce customer-reported bugs and escalating to Engineering & Product.\r\nPerform product optimizations for specific customers, including optimizing backup or seeding speed and configuring API usage.\r\nPerform privileged duties in the production environment for customers, including aborting backups or seeding jobs, optimizing specific objects, adding/removing objects from backup or seeding jobs, changing master admin email address, and changing fetcher pool size for optimal application response time.\r\nSupport Proof of Concepts (POCs) and trials, ensuring customers' issues are escalated expeditiously and reducing issues during the sales cycle.\r\nImprove support knowledge base and automation to enable the front-line support teams.\r\nRequired Skills & Experience\r\nFull Stack Developer Preferred but minimum a Java expert.\r\nStrong Windows proficiency – a MUST.\r\n2-3+ years of experience as a support engineer, test engineer, or software engineer.\r\nProven technical troubleshooting skills with solid understanding of a tech support environment.\r\nExperience with POS or kiosks – a plus.\r\nCloud experience required; AWS and Azure preferred.\r\nDatabase knowledge – relational and object-oriented, with PostgreSQL and MariaDB a plus.\r\nIntermediate SQL query knowledge.\r\nKnowledge of Salesforce / ServiceNow / Dynamics CRM – a strong advantage.\r\nFluent in English – working with global teams.\r\nHighly customer-oriented.\r\nOutstanding communication skills.\r\nStrong sense of urgency.\r\nExperience writing scripts in Java, Windows batch files, PowerShell.\r\nExperience with enterprise software, B2B SaaS, and/or in 24×7×365 organizations.\r\nProgramming skills – a must.\r\nSocial, communicative, and generally a great team player.\r\nThe Interview Process\r\nRecruiter interview with a Talent Acquisition Specialist.\r\nInterview with the Tech Support Team.\r\nInterview with our VP of Engineering – Kiosk.\r\nPay and Benefits (USA)\r\nExpected base salary ranges $105,000 - $125,000. Total starting compensation is determined based on applicable criteria.\r\nEquity: All employees within the U.S. are eligible to participate in the Stock Option Plan.\r\nHealth Benefits: Eligible full-time employees and dependents receive medical, dental, vision, and FSA benefits, plus health-care and dependent-care reimbursement programs, Employee Assistance Program, and confidential medical counseling services.\r\nHolidays: The company observes ten paid holidays per calendar year.\r\nPaid Time Off (PTO): Full-time employees earn 15 days of PTO in the first 12 months, 22 days in subsequent years; part-time employees earn pro-rated PTO.\r\nRetirement: Eligible to participate in the 401(k) Plan from the employment start date.\r\nEducation, Learning & Development: College tuition and education assistance programs, Udemy Learning courses, and ongoing learning and development opportunities.\r\nLocal Candidates Strongly Preferred\r\nWe encourage local candidates to apply.\r\nNo Visa Sponsorship\r\nWe do not sponsor visas.\r\nPrincipals Only – No Agencies or Calls Please\r\nThis position is open to principals only; agencies or phone recruiting are not accepted.\r\nMaking a Difference in the Tillster Way\r\nOur business and product mission is to empower restaurants and consumers globally. We are committed to fostering an inclusive and diverse work environment where every team member is respected, empowered, and encouraged to grow. We proudly provide equal employment opportunity and do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family or parental status, marital status, veteran status, disability, or any other protected status.\r\nJ-18808-Ljbffr","company":"Kudzu Interactive","rawCompany":"kudzu interactive","city":"San Diego","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-07T00:51:11.040Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Full Stack Java Support Engineer","description":"Full Stack Java Support Engineer\r\nLocation: IN OFFICE 5 days a week - San Diego\r\nTillster, headquartered in the USA, is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering and payments solutions for mobile, tablet, online, kiosk, call center and more, creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants. We offer one scalable, enterprise-class solution to create world-class digital engagement experiences.\r\nWhat You'll Do\r\nMonitor the production application and identify errors and issues before they impact customers.\r\nFull Stack Developer Preferred but minimum a Java expert.\r\nProactive production maintenance.\r\nInvestigate production bugs/issues with Engineering.\r\nManage production incidents / outages.\r\nImplement application monitoring.\r\nRespond to and resolve application alerts.\r\nSupport Engineering with privileged data access requests.\r\nSuggest product improvements and work with product management to identify new features to reduce support burden.\r\nSupport User Acceptance Testing (UAT) and provide product feedback.\r\nManage on-call duties as scheduled. Support Customer Facing Teams (Support/TAM/SE/CS).\r\nTroubleshoot escalated customer issues to determine root cause and coordinate with various teams to develop solutions or workarounds.\r\nIdentify solutions to the challenges customers are facing, either by explaining the product functionality or by developing technical workarounds.\r\nValidate and reproduce customer-reported bugs and escalating to Engineering & Product.\r\nPerform product optimizations for specific customers, including optimizing backup or seeding speed and configuring API usage.\r\nPerform privileged duties in the production environment for customers, including aborting backups or seeding jobs, optimizing specific objects, adding/removing objects from backup or seeding jobs, changing master admin email address, and changing fetcher pool size for optimal application response time.\r\nSupport Proof of Concepts (POCs) and trials, ensuring customers' issues are escalated expeditiously and reducing issues during the sales cycle.\r\nImprove support knowledge base and automation to enable the front-line support teams.\r\nRequired Skills & Experience\r\nFull Stack Developer Preferred but minimum a Java expert.\r\nStrong Windows proficiency – a MUST.\r\n2-3+ years of experience as a support engineer, test engineer, or software engineer.\r\nProven technical troubleshooting skills with solid understanding of a tech support environment.\r\nExperience with POS or kiosks – a plus.\r\nCloud experience required; AWS and Azure preferred.\r\nDatabase knowledge – relational and object-oriented, with PostgreSQL and MariaDB a plus.\r\nIntermediate SQL query knowledge.\r\nKnowledge of Salesforce / ServiceNow / Dynamics CRM – a strong advantage.\r\nFluent in English – working with global teams.\r\nHighly customer-oriented.\r\nOutstanding communication skills.\r\nStrong sense of urgency.\r\nExperience writing scripts in Java, Windows batch files, PowerShell.\r\nExperience with enterprise software, B2B SaaS, and/or in 24×7×365 organizations.\r\nProgramming skills – a must.\r\nSocial, communicative, and generally a great team player.\r\nThe Interview Process\r\nRecruiter interview with a Talent Acquisition Specialist.\r\nInterview with the Tech Support Team.\r\nInterview with our VP of Engineering – Kiosk.\r\nPay and Benefits (USA)\r\nExpected base salary ranges $105,000 - $125,000. Total starting compensation is determined based on applicable criteria.\r\nEquity: All employees within the U.S. are eligible to participate in the Stock Option Plan.\r\nHealth Benefits: Eligible full-time employees and dependents receive medical, dental, vision, and FSA benefits, plus health-care and dependent-care reimbursement programs, Employee Assistance Program, and confidential medical counseling services.\r\nHolidays: The company observes ten paid holidays per calendar year.\r\nPaid Time Off (PTO): Full-time employees earn 15 days of PTO in the first 12 months, 22 days in subsequent years; part-time employees earn pro-rated PTO.\r\nRetirement: Eligible to participate in the 401(k) Plan from the employment start date.\r\nEducation, Learning & Development: College tuition and education assistance programs, Udemy Learning courses, and ongoing learning and development opportunities.\r\nLocal Candidates Strongly Preferred\r\nWe encourage local candidates to apply.\r\nNo Visa Sponsorship\r\nWe do not sponsor visas.\r\nPrincipals Only – No Agencies or Calls Please\r\nThis position is open to principals only; agencies or phone recruiting are not accepted.\r\nMaking a Difference in the Tillster Way\r\nOur business and product mission is to empower restaurants and consumers globally. We are committed to fostering an inclusive and diverse work environment where every team member is respected, empowered, and encouraged to grow. We proudly provide equal employment opportunity and do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family or parental status, marital status, veteran status, disability, or any other protected status.\r\nJ-18808-Ljbffr","datePosted":"2026-08-07T00:51:11.040Z","dateModified":"2026-08-07T00:51:11.040Z","hiringOrganization":{"@type":"Organization","name":"Kudzu Interactive","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Diego","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e575ae83839e1f403f0b8135"},"url":"https://jobsearcher.com/jobs/e575ae83839e1f403f0b8135"}}