Client Service Associate

OverviewAt Alera Group, our Property & Casualty team helps businesses protect their assets, manage risk, and plan confidently for the future. We’re seeking a Client Service Associate to support our Property & Casualty team in delivering accurate, timely, and high-quality service to clients.This role works closely with Account Managers and plays a key part in day-to-day account servicing, documentation, and operational support.About Alera GroupAlera Group is one of the largest and fastest-growing independent insurance and financial services firms in the U.S. We combine national strength with local service, using a collaborative team approach to deliver exceptional results for clients across industries.Why Alera GroupMake an Impact - Support clients and internal teams through timely, service-driven work.Grow With Us - Alera Group invests in training, professional development, and long‑term career paths.The Collaborative Way - Team-focused environment built on accountability and communication.National Strength. Local Heart - Resources of a national firm with a people-first approach.ResponsibilitiesClient Service SupportAssist Account Managers with client files, certificates, ID cards, and service materialsRespond to internal and client requests in a timely and professional mannerSupport daily servicing needs to maintain strong client relationshipsOperational SupportMaintain accurate documentation within internal systemsProcess Motor Vehicle Reports (MVRs) and pre-employment screening requestsAssist with claims tracking and related reportingTeam & Office SupportProvide backup support for phones and front desk when neededParticipate in training and team development sessionsQualificationsRequiredHigh School Diploma or GEDStrong attention to detail and ability to manage multiple tasksExcellent communication and organizational skillsReliable, accountable, and team-orientedPreferredExperience in customer service, administrative, or insurance-related rolesFamiliarity with systems such as AMS360Additional InformationCompensation -Salary range - $43,000 – $55,000 per year, based on experience.Benefits -Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.Work Model -This role is Hybrid (Eastern Time Zone preferred)Open to remote candidates for the right fit, with the ability to support in-office needs during peak periods (e.g., large certificate processing cycles).Professional Development – Alera Group Academy -At Alera Group, growth isn’t left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.You’ll have access to -Role-specific learning pathsLeadership development programsTechnical and compliance trainingIndustry certifications and continuing education supportPeer learning and knowledge-sharing communitiesWhether you’re looking to build foundational insurance knowledge or grow into an Account Manager role, we’re invested in your development.Licensure & Certifications (If Applicable)This position does not require an active license at time of hire.Opportunity to pursue a Property & Casualty license over timeSupport and resources available for licensing and continued educationWe're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.Location TypeHybrid