Account Manager

Account Manager (Revenue Growth Focus)Location: Remote (Preferred: NY–Philadelphia–Baltimore Corridor)Position Type: Full-TimeReports To: Sales Leadership / John YankanichCompensation: Base Salary ($70,000–$75,000) + Performance-Based CommissionOn-Target Earnings (OTE): $125,000–$150,000 (EST)About Slice CommunicationsSlice Communications is a growing strategic communications and marketing firm specializing in public relations, digital marketing, and integrated campaigns that drive measurable results.As the company enters its next phase of growth, Slice is focused on building a more scalable, predictable, and recurring revenue model by strengthening and expanding existing client relationships.Slice offers a collaborative, entrepreneurial environment where team members play a direct role in driving client success and company growth.About The RoleSlice Communications is seeking a results-driven Account Manager to own and drive revenue growth within existing client accounts. This is not a traditional account service role. This role is a revenue-carrying position with direct accountability for growing a book of business.This role serves as the strategic relationship owner for assigned clients while partnering closely with Client Delivery Leads (CDLs), who manage day-to-day execution. The Account Manager acts as the senior client contact, escalation point, and growth strategist.With a balanced focus on sales and account strategy, this role is responsible for expanding existing accounts through upselling, cross-selling, and converting project-based work into long-term retainer relationships, driving predictable, recurring revenue.Key ResponsibilitiesRevenue Growth & Account OwnershipOwn and grow a portfolio of existing client accounts with direct revenue responsibilityCarry and manage an annual revenue quota.Identify, develop, and close upsell and expansion opportunities within existing accountsActively manage and maintain a pipeline of opportunities across assigned clientsRetainer Conversion & Revenue StrategyConvert project-based work into ongoing retainer agreementsShift revenue mix from project-based to recurring revenueDevelop and execute strategies to position Slice as a long-term strategic partnerStructure and position solutions that deliver value while protecting marginsClient Relationship ManagementServe as the primary strategic point of contact for assigned accountsBuild and maintain strong, trusted client relationships at multiple levelsLead executive-level client conversations with confidence, clarity, and insightAct as escalation point for client issues beyond delivery teamsStrategic Account PlanningDevelop and execute account growth plans aligned to client goals and Slice capabilitiesSegment and prioritize accounts based on growth potential and revenue impactIdentify risks, gaps, and expansion opportunities within each accountLead quarterly account reviews to drive retention and growthCross-Functional CollaborationPartner closely with Client Delivery Leads (CDLs), marketing, and leadershipAlign internal teams to deliver value, consistency, and strong client outcomesEnsure a seamless client experience while maintaining profitabilityLeverage internal resources to accelerate deal cycles and client successCRM & Pipeline ManagementMaintain accurate and up-to-date pipeline activity within CRM Track client interactions, opportunities, and deal progression consistentlyUse CRM data to forecast revenue, identify risks, and drive accountabilitySupport data-driven decision making through disciplined pipeline managementSuccess MetricsRevenue: Exceed quotaRetention: Maintain strong client retention (measured quarterly)Expansion: Grow revenue within existing accounts through upsell and cross-sell. Sell new projects.Retainer Conversion: Increase percentage of recurring revenue from project workPipeline Health: Maintain consistent pipeline coverage and activityCRM Discipline: Ensure accurate forecasting and pipeline visibilityPerformance: Achieve 30-60-90-day milestones and ongoing growth targetsSkills & CompetenciesHigh drive to influence and serve clients. High need for achievement, competitiveness and optimism/resilience.Strong client relationship management and ability to build long-term partnershipsProven ability to grow accounts through upselling and expansion opportunitiesExperience in value-based selling with ability to protect pricing and marginsStrong financial and pricing acumenStrategic thinker with creative ability to identify and act on growth opportunitiesExcellent communication and executive presenceStrong organizational skills with ability to manage multiple accountsCollaborative mindset with cross-functional teamsHigh level of ownership, accountability, and proactive problem-solvingSlice Core ValuesAll employees commit to living out the Slice values when working with teammates and clients: Yes, And Energy; Copilot Attitude; Goal-Oriented Focus; and Always LearningEducation & Experience Requirements5+ years of recent, relevant experience in Account Management, Client Services, or Business DevelopmentProven track record of managing a book of business and driving revenue growthExperience in a revenue-carrying role with quota responsibilityRecent experience (within last 1–2 years) in a similar role strongly preferredExperience in communications, marketing, PR, or agency environment preferredEducation:Bachelor's degree in Marketing, Communications, Business, or related field preferredEquivalent professional experience will be consideredOnboarding & Ramp Expectations4-week onboarding covering culture, systems, and internal processesRole-specific sales onboarding within first 30–60 daysDefined 30-60-90 day performance milestones focused on pipeline, engagement, and early wins90-day evaluation aligned to performance and cultural fitWhat Success Looks LikeA successful Account Manager will retain and grow existing clients while systematically converting project work into predictable, recurring revenue.In Year 1, success includes achieving quota, strengthening key client relationships, and establishing a scalable foundation for long-term account growth.Additional DetailsRemote role with preference for candidates located within the NY–Philadelphia–DC corridorRegular client interaction required, including occasional in-person meetingsPerformance tracked through CRM reporting, pipeline visibility, and structured review cadenceAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or veteran's status.Applicants with a disability or a disabled veteran may request a reasonable accommodation if he/she is unable or limited in his/her ability to access job openings or apply for a job on our website as a result of his/her disability. The applicant may request reasonable accommodations by contacting us at 317-661-1740.