{"schemaVersion":"jobsearcher.job.v1","id":"e55aca7f2cdfb544e7db2120","url":"https://jobsearcher.com/jobs/e55aca7f2cdfb544e7db2120","canonicalUrl":"https://jobsearcher.com/jobs/e55aca7f2cdfb544e7db2120","title":"Service Coordinator","description":"Service CoordinatorLocation: Euless, TX\r\nSummary of the position: This position is responsible for all incoming phone calls and emails from end users, technicians and other company personnel relating to requests for service. Key functions will include reviewing, reconciling, processing, and closing out field service and shop operations jobs/projects. Further, will support scheduling projects and service technician assignments. Goal is to facilitate the closing jobs through collection of required information from service technicians or elsewhere, to ensure invoicing is completed in an expeditious and timely manner.\r\nDuties and responsibilities:\r\nResponsible for answering incoming calls to the service department.\r\nHandle internal and external customer inquiries as they pertain to specific work orders, jobs, projects\r\nPrepare service quotes based on internal and external customer needs\r\nScheduling Service Technicians for service jobs and projects with a goal to achieve 85% billable rate or higher.\r\nScheduling service visits to ensure we meet our PM Agreement commitments.\r\nCoordination of the calls with the customers verbally and through email on a continuous basis to ensure we are meeting the customer's expectations, and they remain informed as projects and service jobs progress\r\nResponsible for closing field service and shop jobs/projects: Capturing ALL required information (service labor hours, parts consumed, costing) for each service/shop job\r\nReconciling work orders against actual costs\r\nSubmitting completed work orders to accounting for processing of invoices\r\nAssist scheduling field and shop technicians to specific jobs or projects\r\nInput work order data into ERP system\r\nTrack assigned projects ensure completed timecards, work orders are submitted from technicians in a timely manner\r\nWork with Parts Coordinators to determine costing and availability of outsourced parts in order to quote and schedule work\r\nAll other duties as required to support superior customer satisfaction\r\nEducation: Associates Degree a plus High School Diploma or equivalent (Related Industry experience may be considered in lieu of education requirements)\r\nProfessional experience: Minimum of 3 years' experience with administration functions Proficiency in Microsoft products\r\nKey behaviors: Process driven assertive Self-starting Analytical thinking Demonstrated ability to solve problems with customer satisfaction as a focus Excellent communication skills both verbal and written Ability to multitask manage multiple projects Goal-oriented Customer-focused Drive to succeed Team player","company":"Hitachi","rawCompany":"hitachi","city":"Euless","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-04-09T07:57:47.432Z","occupations":[{"code":"43-6014.00","title":"Secretaries and Administrative Assistants, Except Legal, Medical, and Executive","slug":"secretaries-and-administrative-assistants-except-legal-medical-and-executive"},{"code":"43-6013.00","title":"Medical Secretaries and Administrative Assistants","slug":"medical-secretaries-and-administrative-assistants"},{"code":"43-5032.00","title":"Dispatchers, Except Police, Fire, and Ambulance","slug":"dispatchers-except-police-fire-and-ambulance"}],"industries":[{"code":"811310","title":"Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance","slug":"commercial-and-industrial-machinery-and-equipment-except-automotive-and-electronic-repair-and-maintenance"},{"code":"811411","title":"Home and Garden Equipment Repair and Maintenance","slug":"home-and-garden-equipment-repair-and-maintenance"},{"code":"561499","title":"All Other Business Support Services","slug":"all-other-business-support-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Service Coordinator","description":"Service CoordinatorLocation: Euless, TX\r\nSummary of the position: This position is responsible for all incoming phone calls and emails from end users, technicians and other company personnel relating to requests for service. Key functions will include reviewing, reconciling, processing, and closing out field service and shop operations jobs/projects. Further, will support scheduling projects and service technician assignments. Goal is to facilitate the closing jobs through collection of required information from service technicians or elsewhere, to ensure invoicing is completed in an expeditious and timely manner.\r\nDuties and responsibilities:\r\nResponsible for answering incoming calls to the service department.\r\nHandle internal and external customer inquiries as they pertain to specific work orders, jobs, projects\r\nPrepare service quotes based on internal and external customer needs\r\nScheduling Service Technicians for service jobs and projects with a goal to achieve 85% billable rate or higher.\r\nScheduling service visits to ensure we meet our PM Agreement commitments.\r\nCoordination of the calls with the customers verbally and through email on a continuous basis to ensure we are meeting the customer's expectations, and they remain informed as projects and service jobs progress\r\nResponsible for closing field service and shop jobs/projects: Capturing ALL required information (service labor hours, parts consumed, costing) for each service/shop job\r\nReconciling work orders against actual costs\r\nSubmitting completed work orders to accounting for processing of invoices\r\nAssist scheduling field and shop technicians to specific jobs or projects\r\nInput work order data into ERP system\r\nTrack assigned projects ensure completed timecards, work orders are submitted from technicians in a timely manner\r\nWork with Parts Coordinators to determine costing and availability of outsourced parts in order to quote and schedule work\r\nAll other duties as required to support superior customer satisfaction\r\nEducation: Associates Degree a plus High School Diploma or equivalent (Related Industry experience may be considered in lieu of education requirements)\r\nProfessional experience: Minimum of 3 years' experience with administration functions Proficiency in Microsoft products\r\nKey behaviors: Process driven assertive Self-starting Analytical thinking Demonstrated ability to solve problems with customer satisfaction as a focus Excellent communication skills both verbal and written Ability to multitask manage multiple projects Goal-oriented Customer-focused Drive to succeed Team player","datePosted":"2026-04-09T07:57:47.432Z","dateModified":"2026-04-09T07:57:47.432Z","hiringOrganization":{"@type":"Organization","name":"Hitachi","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Euless","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e55aca7f2cdfb544e7db2120"},"url":"https://jobsearcher.com/jobs/e55aca7f2cdfb544e7db2120"}}