Applications Analyst

At Golden Entertainment, Inc. , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.Job Description SummaryAs an Applications Analyst, you are responsible for supporting assigned software systems across the enterprise. You’ll coordinate system implementations, upgrades, and enhancements while working closely with IT management and business stakeholders. This role involves maintaining application documentation, troubleshooting issues, and ensuring systems operate efficiently and reliably. With a focus on collaboration, accuracy, and continuous improvement, you help drive system performance and user satisfaction in alignment with IT processes, procedures, and departmental goals.Job DescriptionEssential Functions and Responsibilities: Support responsibility for the assigned company’s Front of House based applicationsFor assigned applications, serve as initial point of contact for problems: analyze problems, diagnose and find root cause and either solve the problem or works with vendors and others capable of resolving the issueTake ownership of support calls for assigned applications through to resolutionAssist with upgrades, enhancements and implementation of current and new Front of House applicationsAssist with end-user training on assigned applications, as requestedAcquire thorough understanding of operational purpose and need for assigned systems to assist end users in software best practices and ensure applications are operated as designedEnsure proper preventative maintenance and all necessary monitoring is performed and audited on assigned applicationsCompany’s point of contact for vendors of assigned applicationsMaintain documentation for assigned applicationsMake recommendations on upgrades and/or hardware replacement for assigned applicationsEnsure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the positionProvide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standardsPerform other duties as assignedQualificationsPrevious experience performing same or similar job duties within the I.T. function working with Front of House applicationsMust have working knowledge of three of the below Front of House applications:Konami Synkros (Slot Gaming)InfoGenesis (Point of Sale)LMS (Hotel)Everi Compliance (Gaming/Title31)Customer Loyalty KiosksIBM TM1/CognosWorkday ERP SolutionStrong support skills utilized to resolve issues including, but are not limited to, computer programming and system administrationAbility to effectively communicate technical information to non-technical usersPrevious experience leading in both small groups and one-on-one situationsPrevious experience managing and prioritizing multiple projectsPrevious experience providing outstanding guest service to both users and co-workersAbility to thrive in a fast paced, rapidly changing environmentMust have reliable communication device (i.e. cell phone, pager) readily available when not at work in case company needs to reach out during non-scheduled work hoursProven experience providing high level of guest serviceRequirementsAt least 21 years of ageHigh School Diploma or Equivalent required; Associate’s or Bachelor’s degree in Information Technology field or equivalent preferredAbility to effectively communicate in English, both written and verbalObtain and maintain all work cards as required by the companyVerify right to work in the United StatesWork CardsNevada Gaming RegistrationPhysical RequirementsOccasionally push/pull up to 20lbs.Occasionally lift and/or carry up to 20lbs. at floor, knee, waist, and chest levelsOccasionally Squat, kneel, reach, bend, twistFrequently sit and work at a desk or computerRegularly standing and walkingAbility to communicate using in-person speech, radios, and telephoneAbility to hear, understand, and distinguish speech and/or other sound in person Ability to distinguish between shades of colorAbility to tools or equipment requiring a high degree of dexterityWork Environment Potential ConditionsIndoorSmokyNoisyDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.Ready to make your next move the right one?If you're looking for more than just a job — and want to be part of a team that values integrity, impact, and opportunity — we’d love to hear from you.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.