Part-Time Baggage Service Agent - JAX Airport

Part-Time Baggage Service Agent - Jax Airport Job Category: Airport OperationsPart-TimeOn-siteRate: $15 USD per hourJacksonville, FL 32218, USADescription TURNING LOST BAGS INTO FOUND SMILES - BAGGAGE SERVICE AGENTS NEEDED!Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!WHY WORK FOR PRIMEFLIGHT?Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (*Benefits may vary based on eligibility)We are committed to being a leading provider of commercial services within the aviation industryOur teams focus on maintaining a positive working environment and treating all team members with respectWith more than 200 locations across the world, we offer opportunities for career progressionSUMMARY OVERVIEWThe Baggage Service Agent is primarily responsible for assisting passengers with their baggage claims, particularly in cases of lost, delayed, or damaged luggage. You will handle inquiries and concerns, ensuring efficient resolution and customer satisfaction. This role requires maintaining accurate records of baggage handling incidents and coordinating with various airport departments to track and recover luggage. You will also play a critical role in upholding the company's standards of service and adhering to airport security and safety protocols.RESPONSIBILITIESAssist passengers with inquiries about delayed, lost, or damaged baggageFile baggage claims and initiate tracking procedures for lost luggageProvide timely updates to passengers on the status of their baggageCoordinate with airline staff to resolve baggage-related issuesEnter and manage baggage information in the airport's tracking systemGuide passengers through the baggage claim processOffer solutions and compensation for mishandled luggage as per company policyMaintain records of all baggage service interactions and resolutionsEnsure passenger satisfaction through effective communication and serviceLiaise with the baggage handling team for swift baggage recoveryAdhere to airport safety and security regulations in all operationsParticipate in training programs for baggage service proceduresAddress passenger feedback and concerns with empathy and professionalismCollaborate with team members to enhance overall service qualityStay informed about airport and airline baggage policies and updatesExemplify PrimeFlight customer service and safety standardsPerform any additional duties as assigned by managementQUALIFICATIONS18 years of age or olderEligible to work in the United StatesCommunicate effectively in English (reading, writing, speaking)1 Year Customer Service experienceAbility to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile DevicesEffectively communicate with colleagues and clients, both in-person and through electronic meansPass a background check and drug screenEligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidaysTo perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:Ability to lift up to 70 poundsProlonged standing and walking in an indoor/outdoor environment as applicableMay need to reach with arms and grasp with handsMay need to push, pullMay need to bend, stretch, squat, kneelExposure to moderate and at times high noise levelsBe able to hear and respond to the spoken voice and to audible alarmsTasks may involve repetitive motions of the arms, wrists, hands and/or fingersSpecific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.SMS/Text CommunicationsBy providing your mobile number and opting in, you consent to receive SMS messages from PrimeFlight related solely to recruiting and employment opportunities, such as job postings, application status updates, or interview scheduling. Consent is voluntary and not a condition of applying for employment. Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out or HELP for assistance. Carriers are not liable for delayed or undelivered messages. Numbers will be used in accordance with this Privacy Policy and not shared for marketing without consent.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.