{"schemaVersion":"jobsearcher.job.v1","id":"e50052343461e33b997b7fe4","url":"https://jobsearcher.com/jobs/e50052343461e33b997b7fe4","canonicalUrl":"https://jobsearcher.com/jobs/e50052343461e33b997b7fe4","title":"Help Desk Analyst","description":"Job Description\n\nGeospatial and Cloud Analytics (GCA) is looking for a Help Desk Analyst who is responsible for ensuring an outstanding level of customer service by providing Customer Service Center support to our client located in Quantico, VA. The ideal candidate will have extensive experience in applying best practices to service delivery in a similar, large enterprise environment and a track record of meeting or exceeding contractual service level agreements.\r\nThis position offers great growth opportunities to other IT fields, such as Security Operations, Information Assurance, System Administration, Network engineering, and Unified Communications.\r\nResponsibilities\r\n\r\nProvide technical support and troubleshooting assistance to end-users\r\nInitiate and resolves service request/problem incidents\r\nInstall, configure, and maintain computer hardware and software\r\nAssist with the setup and maintenance of user accounts and permissions\r\nWorks with system administrators and developers to ensure services/incidents are completed\r\nDocument all support activities and resolutions in the ticketing system\r\nFollow standard operating procedures for incident management and escalation\r\nProvides an outstanding customer service experience in a variety of circumstances across all organizational levels\r\n\r\nRequirements\r\n\r\nProven experience as a Help Desk Analyst or Customer Service Support\r\nStrong knowledge of Windows operating systems and desktop support\r\nAbility to diagnose and resolve hardware and software issues\r\nExcellent problem-solving skills and attention to detail\r\nActive Directory experience preferred\r\nDoD 8570 - IAT Level II (GSEC, Security+ CE, SSCP, or CCNA-Security)\r\nInteirm Secret clearance is required to start, must be eligible to obtain a Top Secret with SCI-level adjudication; TS/SCI preferred\r\n\r\nGCA is a Small Disadvantaged Veteran Owned company supporting several government contracts. GCA is pleased to offer a competitive benefits package to all full-time employees. Below is a brief overview of our benefits package.\r\nCompetitive CompensationPaid Time off includes 10 federal holidays and 15 additional days.Bereavement LeaveParental LeaveCompany Paid STD and LTDLife and AD&D InsuranceMedical, Prescription, Dental, and Vision Coverage401k Savings and company matchEmployee referral programIf you are a motivated individual with a passion for providing technical support, we want to hear from you! Join our team as a Help Desk Analyst and help us ensure smooth operations for our end-users. We offer competitive compensation, professional development opportunities, and a supportive work environment. Apply now to take the next step in your IT career!","company":"Geospatial Cloud Analytics","rawCompany":"geospatial cloud analytics","city":"Quantico","state":"MD","isRemote":false,"isActive":false,"createdAt":"2026-11-09T12:39:54.733Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541690","title":"Other Scientific and Technical Consulting Services","slug":"other-scientific-and-technical-consulting-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Help Desk Analyst","description":"Job Description\n\nGeospatial and Cloud Analytics (GCA) is looking for a Help Desk Analyst who is responsible for ensuring an outstanding level of customer service by providing Customer Service Center support to our client located in Quantico, VA. The ideal candidate will have extensive experience in applying best practices to service delivery in a similar, large enterprise environment and a track record of meeting or exceeding contractual service level agreements.\r\nThis position offers great growth opportunities to other IT fields, such as Security Operations, Information Assurance, System Administration, Network engineering, and Unified Communications.\r\nResponsibilities\r\n\r\nProvide technical support and troubleshooting assistance to end-users\r\nInitiate and resolves service request/problem incidents\r\nInstall, configure, and maintain computer hardware and software\r\nAssist with the setup and maintenance of user accounts and permissions\r\nWorks with system administrators and developers to ensure services/incidents are completed\r\nDocument all support activities and resolutions in the ticketing system\r\nFollow standard operating procedures for incident management and escalation\r\nProvides an outstanding customer service experience in a variety of circumstances across all organizational levels\r\n\r\nRequirements\r\n\r\nProven experience as a Help Desk Analyst or Customer Service Support\r\nStrong knowledge of Windows operating systems and desktop support\r\nAbility to diagnose and resolve hardware and software issues\r\nExcellent problem-solving skills and attention to detail\r\nActive Directory experience preferred\r\nDoD 8570 - IAT Level II (GSEC, Security+ CE, SSCP, or CCNA-Security)\r\nInteirm Secret clearance is required to start, must be eligible to obtain a Top Secret with SCI-level adjudication; TS/SCI preferred\r\n\r\nGCA is a Small Disadvantaged Veteran Owned company supporting several government contracts. GCA is pleased to offer a competitive benefits package to all full-time employees. Below is a brief overview of our benefits package.\r\nCompetitive CompensationPaid Time off includes 10 federal holidays and 15 additional days.Bereavement LeaveParental LeaveCompany Paid STD and LTDLife and AD&D InsuranceMedical, Prescription, Dental, and Vision Coverage401k Savings and company matchEmployee referral programIf you are a motivated individual with a passion for providing technical support, we want to hear from you! Join our team as a Help Desk Analyst and help us ensure smooth operations for our end-users. We offer competitive compensation, professional development opportunities, and a supportive work environment. Apply now to take the next step in your IT career!","datePosted":"2026-11-09T12:39:54.733Z","dateModified":"2026-11-09T12:39:54.733Z","hiringOrganization":{"@type":"Organization","name":"Geospatial Cloud Analytics","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Quantico","addressRegion":"MD","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e50052343461e33b997b7fe4"},"url":"https://jobsearcher.com/jobs/e50052343461e33b997b7fe4"}}