Customer Service Representative

Job Description Who We Are We design and manufacture high-quality firearm components and weapon systems with a focus on modern aesthetics and precision engineering.Key ResponsibilitiesHandle customer inquiries via phone, email, and social media (Amazon, eBay, YouTube) with a focus on timely resolutionProcess orders, returns, exchanges, and releases following company sales proceduresManage order workflows across platforms including Magento, ShipStation, ZenDesk, RingCentral, and Authorize.netIdentify and escalate recurring product issues, shipping problems, and customer concernsDevelop working knowledge of our firearm components to provide informed, confident supportBasic QualificationsHigh school diploma or equivalentAble to pass a federal background check and drug testComfortable working in a fast-paced, team-oriented environmentComputer literate (Windows, Mac, Google Suite, Microsoft Office)Willing to learn firearm product knowledgePreferred Qualifications3+ months in customer service, retail, or e-commerceFamiliarity with AR, Glock, Sig Sauer, HK, or S&W platformsExperience with ZenDesk, ShipStation, or MagentoDetailsFull-Time | Monday–Friday, 9AM–5PM | Chicago, IL 60642 (on-site)Salary: $50,000/yearBenefits: Health insurance, paid time offJob Type: Full-timePay: $50,000.00 per yearBenefits:401(k)Dental insuranceFlexible scheduleHealth insurancePaid time offVision insuranceExperience:Customer service: 1 year (Required)Zendesk: 1 year (Preferred)firearms: 1 year (Preferred)E-commerce: 1 year (Required)Work Location: In person