{"schemaVersion":"jobsearcher.job.v1","id":"e4ce24fac4eec5123629e7c6","url":"https://jobsearcher.com/jobs/e4ce24fac4eec5123629e7c6","canonicalUrl":"https://jobsearcher.com/jobs/e4ce24fac4eec5123629e7c6","title":"Client Supply Representative","description":"Client Supply Representative - West Hills, CA, Monday to Friday, 6:00 AM to 3:00 PM\n\nPay range: $18.70 - $28.04 / hour\n\nSalary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.\n\nBenefits Information:\nWe are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:\n\n• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours\n• Best-in-class well-being programs\n• Annual, no-cost health assessment program Blueprint for Wellness®\n• healthyMINDS mental health program\n• Vacation and Health/Flex Time\n• 6 Holidays plus 1 \"MyDay\" off\n• FinFit financial coaching and services\n• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service\n• Employee stock purchase plan\n• Life and disability insurance, plus buy-up option\n• Flexible Spending Accounts\n• Annual incentive plans\n• Matching gifts program\n• Education assistance through MyQuest for Education\n• Career advancement opportunities\n• and so much more!\n\nImprove customer loyalty by providing support to our clients that delights them above and beyond the call of duty by fulfilling supply orders and responding to and/or initiating interactions (calls or emails) that demonstrate knowledge, empathy, and clear communication that the client can understand. Interactions will generally be in regard to filling or providing status on supply orders.\n\nQuest Diagnostics honors our service members and encourages veterans to apply.\n\nWhile we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.\n\nEqual Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.\nKnowledgeable about supplies inventory and processes, including changes and new information provided.\nUtilize appropriate resources to ensure accurate information is provided.\nUtilize appropriate escalation processes when necessary.\nProcess client supply orders initiated by phone or email.\nInform clients of backorders and expected delivery times.\nResearch client supply problems as needed.\nAnswer inbound client calls promptly, professionally, and empathetically.\nProvide accurate and timely resolution to requests, issues, and concerns.\nMaintain quality assurance scores at or above the department standard.\nAssist in preparation of reports and communications as directed by clients.\nPlace outbound calls and send written responses to customers’ inquiries or requests.\nPlace outbound calls to gather facts or introduce tools to clients.\nWork collaboratively with peers, providing assistance to help resolve client issues.\nAdhere to department attendance, schedule adherence, and performance standards.\nRecord interactions per departmental guidelines.\nInteract with Team Leads and Supervisors to help identify issue trends and root causes. Communicate concerns appropriately.\nOther duties as assigned by Management.\n\nPreferred Work Experience:\n\nCustomer Service experience preferred\nExperience in the laboratory or healthcare industry preferred\n\nPhysical and Mental Requirements:\n\nAbility to sit for long periods of time\n\nKnowledge:\n\nKnowledgeable about supplies inventory and processes\n\nSkills:\n\nCustomer-service oriented\nExcellent verbal and written communication\nAbility to multitask\nBasic typing skills\nProblem-solving skills\nMicrosoft software skills preferred\nAbility to work independently\n\nEducation\n\nBachelor’s Degree (Preferred)\nHigh School Diploma or Equivalent (Required)\n\nQualified applicants with arrest or conviction records will be considered for Employment in accordance with the following laws if applicable, the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.\n\nQuest believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, information, assets, and products including sensitive information; accessing customer data or confidential information, and partnering and regularly working with or supervising other Quest employees and interacting with Quest customers.","company":"Quest Diagnostics","rawCompany":"quest diagnostics","city":"Valencia","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-10-16T09:53:01.657Z","occupations":[{"code":"29-2012.00","title":"Medical and Clinical Laboratory Technicians","slug":"medical-and-clinical-laboratory-technicians"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"29-2011.00","title":"Medical and Clinical Laboratory Technologists","slug":"medical-and-clinical-laboratory-technologists"}],"industries":[{"code":"561320","title":"Temporary Help Services","slug":"temporary-help-services"},{"code":"621511","title":"Medical Laboratories","slug":"medical-laboratories"},{"code":"423840","title":"Industrial Supplies Merchant Wholesalers","slug":"industrial-supplies-merchant-wholesalers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client Supply Representative","description":"Client Supply Representative - West Hills, CA, Monday to Friday, 6:00 AM to 3:00 PM\n\nPay range: $18.70 - $28.04 / hour\n\nSalary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.\n\nBenefits Information:\nWe are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:\n\n• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours\n• Best-in-class well-being programs\n• Annual, no-cost health assessment program Blueprint for Wellness®\n• healthyMINDS mental health program\n• Vacation and Health/Flex Time\n• 6 Holidays plus 1 \"MyDay\" off\n• FinFit financial coaching and services\n• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service\n• Employee stock purchase plan\n• Life and disability insurance, plus buy-up option\n• Flexible Spending Accounts\n• Annual incentive plans\n• Matching gifts program\n• Education assistance through MyQuest for Education\n• Career advancement opportunities\n• and so much more!\n\nImprove customer loyalty by providing support to our clients that delights them above and beyond the call of duty by fulfilling supply orders and responding to and/or initiating interactions (calls or emails) that demonstrate knowledge, empathy, and clear communication that the client can understand. Interactions will generally be in regard to filling or providing status on supply orders.\n\nQuest Diagnostics honors our service members and encourages veterans to apply.\n\nWhile we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.\n\nEqual Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.\nKnowledgeable about supplies inventory and processes, including changes and new information provided.\nUtilize appropriate resources to ensure accurate information is provided.\nUtilize appropriate escalation processes when necessary.\nProcess client supply orders initiated by phone or email.\nInform clients of backorders and expected delivery times.\nResearch client supply problems as needed.\nAnswer inbound client calls promptly, professionally, and empathetically.\nProvide accurate and timely resolution to requests, issues, and concerns.\nMaintain quality assurance scores at or above the department standard.\nAssist in preparation of reports and communications as directed by clients.\nPlace outbound calls and send written responses to customers’ inquiries or requests.\nPlace outbound calls to gather facts or introduce tools to clients.\nWork collaboratively with peers, providing assistance to help resolve client issues.\nAdhere to department attendance, schedule adherence, and performance standards.\nRecord interactions per departmental guidelines.\nInteract with Team Leads and Supervisors to help identify issue trends and root causes. Communicate concerns appropriately.\nOther duties as assigned by Management.\n\nPreferred Work Experience:\n\nCustomer Service experience preferred\nExperience in the laboratory or healthcare industry preferred\n\nPhysical and Mental Requirements:\n\nAbility to sit for long periods of time\n\nKnowledge:\n\nKnowledgeable about supplies inventory and processes\n\nSkills:\n\nCustomer-service oriented\nExcellent verbal and written communication\nAbility to multitask\nBasic typing skills\nProblem-solving skills\nMicrosoft software skills preferred\nAbility to work independently\n\nEducation\n\nBachelor’s Degree (Preferred)\nHigh School Diploma or Equivalent (Required)\n\nQualified applicants with arrest or conviction records will be considered for Employment in accordance with the following laws if applicable, the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.\n\nQuest believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, information, assets, and products including sensitive information; accessing customer data or confidential information, and partnering and regularly working with or supervising other Quest employees and interacting with Quest customers.","datePosted":"2026-10-16T09:53:01.657Z","dateModified":"2026-10-16T09:53:01.657Z","hiringOrganization":{"@type":"Organization","name":"Quest Diagnostics","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Valencia","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e4ce24fac4eec5123629e7c6"},"url":"https://jobsearcher.com/jobs/e4ce24fac4eec5123629e7c6"}}