{"schemaVersion":"jobsearcher.job.v1","id":"e4c6d8dac7b8d5de27db4136","url":"https://jobsearcher.com/jobs/e4c6d8dac7b8d5de27db4136","canonicalUrl":"https://jobsearcher.com/jobs/e4c6d8dac7b8d5de27db4136","title":"Technical Product Support Engineer","description":"Key Responsibilities Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades.\r\nActs as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.\r\nProvides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and/or testing of a new hardware, process or software design in house or on an engineering tool.\r\nProvides Beta Site Support specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool.\r\nInitiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field.\r\nGenerates and presents system performance data as required, including performance metrics such as MTBF, MTBI and Availability. Reporting also includes process data and I/W spending analysis.\r\nSupports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at customer level and ensures field implementation.\r\nFunctional Knowledge Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.\r\nBusiness Expertise Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.\r\nLeadership Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements.\r\nProblem Solving Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information.\r\nImpact Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies.\r\nInterpersonal Skills Explains difficult or sensitive information; works to build consensus.\r\nQualifications Education: Bachelor's Degree.\r\nYears of Experience: 4 – 7 Years.\r\nJob Details Time Type: Full time\r\nEmployee Type: Assignee / Regular\r\nTravel: Yes, 75% of the Time\r\nRelocation Eligible: Yes\r\nApplied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.\r\nJ-18808-Ljbffr","company":"Applied Materials","rawCompany":"applied materials","city":"Honolulu","state":"HI","isRemote":false,"isActive":false,"createdAt":"2026-08-08T01:06:58.586Z","occupations":[{"code":"17-3029.00","title":"Engineering Technologists and Technicians, Except Drafters, All Other","slug":"engineering-technologists-and-technicians-except-drafters-all-other"},{"code":"17-3026.00","title":"Industrial Engineering Technologists and Technicians","slug":"industrial-engineering-technologists-and-technicians"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541330","title":"Engineering Services","slug":"engineering-services"},{"code":"811210","title":"Electronic and Precision Equipment Repair and Maintenance","slug":"electronic-and-precision-equipment-repair-and-maintenance"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Product Support Engineer","description":"Key Responsibilities Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades.\r\nActs as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.\r\nProvides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and/or testing of a new hardware, process or software design in house or on an engineering tool.\r\nProvides Beta Site Support specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool.\r\nInitiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field.\r\nGenerates and presents system performance data as required, including performance metrics such as MTBF, MTBI and Availability. Reporting also includes process data and I/W spending analysis.\r\nSupports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at customer level and ensures field implementation.\r\nFunctional Knowledge Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.\r\nBusiness Expertise Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.\r\nLeadership Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements.\r\nProblem Solving Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information.\r\nImpact Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies.\r\nInterpersonal Skills Explains difficult or sensitive information; works to build consensus.\r\nQualifications Education: Bachelor's Degree.\r\nYears of Experience: 4 – 7 Years.\r\nJob Details Time Type: Full time\r\nEmployee Type: Assignee / Regular\r\nTravel: Yes, 75% of the Time\r\nRelocation Eligible: Yes\r\nApplied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.\r\nJ-18808-Ljbffr","datePosted":"2026-08-08T01:06:58.586Z","dateModified":"2026-08-08T01:06:58.586Z","hiringOrganization":{"@type":"Organization","name":"Applied Materials","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Honolulu","addressRegion":"HI","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e4c6d8dac7b8d5de27db4136"},"url":"https://jobsearcher.com/jobs/e4c6d8dac7b8d5de27db4136"}}