Customer Experience Scheduler/Service Coordinator

🔷 Customer Experience Service CoordinatorCompany: ImmediaLocation: ScottsdaleReports To: Customer Experience Manager📌 Build structure. Drive consistency. Support the customer experience.Immedia is seeking a highly organized, detail-oriented, and process-driven Customer Experience Team Coordinator to support our service operations. This role is ideal for someone who thrives in a structured environment, values accuracy, and brings a steady, reliable approach to managing workflows, communication, and systems.If you are someone who enjoys keeping things on track, ensuring nothing falls through the cracks, and supporting both internal teams and customers with consistency and professionalism—this role is for you.🔧 What You’ll DoMaintain preventative maintenance schedules and service cadence for customer accountsCoordinate service calls, incident tracking, and case management within ERP systems (NetSuite)Create status reports and summaries for customers based on contract requirementsManage scheduling and support coordination for techniciansReview service notes, track labor hours, and ensure cases are closed within a 24-hour cadenceHandle equipment returns, repairs, and internal resource coordinationMaintain systems such as Domotz and iAuditor with accurate, up-to-date informationGenerate invoices and documentation for completed service workSupport process adherence and ensure workflows are followed consistently🧠 What Makes You a Fit Highly organized and detail-orientedStrong preference for structure, process, and consistencyDependable, steady, and able to follow through on tasksComfortable working independently with clear expectationsStrong at scheduling, tracking, coordinating, and managing multiple workflowsClear communicator who maintains professional relationships internally and externallyStrong knowledge of the greater Phoenix metro area📊 Qualifications1+ year of related experience (scheduling, coordination, or service operations)Prior scheduling experience requiredAssociate degree or equivalent work experienceExperience with ERP systems (NetSuite preferred)AV industry experience (preferred)CTS certification (a plus)🚀 Why Immedia?At Immedia, we believe great customer experience is built through consistency, accountability, and well-structured systems. In this role, you’ll play a critical part in ensuring our service operations run smoothly and our customers receive reliable, high-quality support.📩 First Step (Required)To be considered, please complete our Culture Index Survey:👉 https://go.cultureindex.com/s/BDFxK05unGImmedia is an Equal Opportunity Employer committed to building a diverse and inclusive workplace.