{"schemaVersion":"jobsearcher.job.v1","id":"e4af8a9c2d1ea250a27f41fd","url":"https://jobsearcher.com/jobs/e4af8a9c2d1ea250a27f41fd","canonicalUrl":"https://jobsearcher.com/jobs/e4af8a9c2d1ea250a27f41fd","title":"Desktop Support Engineer","description":"Innovative, Secure, and Outcome-Based Solutions\r\nJob Summary\r\nThe Deskside Support Engineer in Waterloo, IA provides hands-on technical support for end-user devices including laptops, desktops, printers, scanners, and peripheral equipment. This role ensures timely resolution of hardware and software issues, maintains accurate inventory records, and supports the deployment of applications and equipment across the organization. The engineer serves as the primary onsite technical resource for employees and collaborates with IT teams to maintain a stable and secure computing environment.\r\nJob Duties\r\nEnd-User Device Support - Troubleshoot and resolve issues with laptops, desktops, monitors, docking stations, and peripherals.\r\nPrinter & Scanner Support - Install, configure, and maintain printers, scanners, and multifunction devices, including coordination with vendors when needed.\r\nSoftware Installation - Install, update, and configure approved software applications following organizational standards and security policies.\r\nHardware Deployment - Prepare, image, and deploy new devices; perform hardware upgrades and replacements.\r\nInventory Management - Track IT assets, maintain accurate inventory records, and support lifecycle management of equipment.\r\nTicket Management - Respond to and resolve service requests within defined SLAs using the organization's ITSM platform.\r\nUser Support & Training - Provide guidance to employees on device usage, basic troubleshooting, and security best practices.\r\nCollaboration - Work closely with network, security, and systems teams to escalate issues and support broader IT initiatives.\r\nCompliance & Security - Ensure all devices meet security, patching, and compliance requirements.\r\nKey Responsibilities\r\nEnd-User Device Support - Troubleshoot and resolve issues with laptops, desktops, monitors, docking stations, and peripherals.\r\nPrinter & Scanner Support - Install, configure, and maintain printers, scanners, and multifunction devices, including coordination with vendors when needed.\r\nSoftware Installation - Install, update, and configure approved software applications following organizational standards and security policies.\r\nHardware Deployment - Prepare, image, and deploy new devices; perform hardware upgrades and replacements.\r\nInventory Management - Track IT assets, maintain accurate inventory records, and support lifecycle management of equipment.\r\nTicket Management - Respond to and resolve service requests within defined SLAs using the organization's ITSM platform.\r\nUser Support & Training - Provide guidance to employees on device usage, basic troubleshooting, and security best practices.\r\nCollaboration - Work closely with network, security, and systems teams to escalate issues and support broader IT initiatives.\r\nCompliance & Security - Ensure all devices meet security, patching, and compliance requirements.\r\nRequired Qualifications\r\nExperience supporting laptops, desktops, printers, scanners, and related hardware.\r\nStrong knowledge of Windows OS, basic networking, and common enterprise applications.\r\nFamiliarity with imaging tools, device management platforms, and ITSM ticketing systems.\r\nAbility to diagnose hardware and software issues efficiently.\r\nStrong communication and customer service skills.\r\nPreferred Qualifications & Skills:\r\nExperience supporting laptops, desktops, printers, scanners, and related hardware.\r\nStrong knowledge of Windows OS, basic networking, and common enterprise applications.\r\nFamiliarity with imaging tools, device management platforms, and ITSM ticketing systems.\r\nAbility to diagnose hardware and software issues efficiently.\r\nStrong communication and customer service skills.\r\nCompensation\r\nWe provide a competitive pay and benefits package. This position is offering a salary range of $60,000-$72,0000Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline.\r\nhealth care\r\ndental\r\nvision\r\nlife insurance\r\n401(k)\r\neducation assistance\r\npaid time off including PTO, holidays, and any other paid leave required by law\r\nBelcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.\r\nJ-18808-Ljbffr","company":"Belcan","rawCompany":"belcan","city":"Waterloo","state":"IA","isRemote":false,"isActive":false,"createdAt":"2026-08-09T00:49:41.807Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Desktop Support Engineer","description":"Innovative, Secure, and Outcome-Based Solutions\r\nJob Summary\r\nThe Deskside Support Engineer in Waterloo, IA provides hands-on technical support for end-user devices including laptops, desktops, printers, scanners, and peripheral equipment. This role ensures timely resolution of hardware and software issues, maintains accurate inventory records, and supports the deployment of applications and equipment across the organization. The engineer serves as the primary onsite technical resource for employees and collaborates with IT teams to maintain a stable and secure computing environment.\r\nJob Duties\r\nEnd-User Device Support - Troubleshoot and resolve issues with laptops, desktops, monitors, docking stations, and peripherals.\r\nPrinter & Scanner Support - Install, configure, and maintain printers, scanners, and multifunction devices, including coordination with vendors when needed.\r\nSoftware Installation - Install, update, and configure approved software applications following organizational standards and security policies.\r\nHardware Deployment - Prepare, image, and deploy new devices; perform hardware upgrades and replacements.\r\nInventory Management - Track IT assets, maintain accurate inventory records, and support lifecycle management of equipment.\r\nTicket Management - Respond to and resolve service requests within defined SLAs using the organization's ITSM platform.\r\nUser Support & Training - Provide guidance to employees on device usage, basic troubleshooting, and security best practices.\r\nCollaboration - Work closely with network, security, and systems teams to escalate issues and support broader IT initiatives.\r\nCompliance & Security - Ensure all devices meet security, patching, and compliance requirements.\r\nKey Responsibilities\r\nEnd-User Device Support - Troubleshoot and resolve issues with laptops, desktops, monitors, docking stations, and peripherals.\r\nPrinter & Scanner Support - Install, configure, and maintain printers, scanners, and multifunction devices, including coordination with vendors when needed.\r\nSoftware Installation - Install, update, and configure approved software applications following organizational standards and security policies.\r\nHardware Deployment - Prepare, image, and deploy new devices; perform hardware upgrades and replacements.\r\nInventory Management - Track IT assets, maintain accurate inventory records, and support lifecycle management of equipment.\r\nTicket Management - Respond to and resolve service requests within defined SLAs using the organization's ITSM platform.\r\nUser Support & Training - Provide guidance to employees on device usage, basic troubleshooting, and security best practices.\r\nCollaboration - Work closely with network, security, and systems teams to escalate issues and support broader IT initiatives.\r\nCompliance & Security - Ensure all devices meet security, patching, and compliance requirements.\r\nRequired Qualifications\r\nExperience supporting laptops, desktops, printers, scanners, and related hardware.\r\nStrong knowledge of Windows OS, basic networking, and common enterprise applications.\r\nFamiliarity with imaging tools, device management platforms, and ITSM ticketing systems.\r\nAbility to diagnose hardware and software issues efficiently.\r\nStrong communication and customer service skills.\r\nPreferred Qualifications & Skills:\r\nExperience supporting laptops, desktops, printers, scanners, and related hardware.\r\nStrong knowledge of Windows OS, basic networking, and common enterprise applications.\r\nFamiliarity with imaging tools, device management platforms, and ITSM ticketing systems.\r\nAbility to diagnose hardware and software issues efficiently.\r\nStrong communication and customer service skills.\r\nCompensation\r\nWe provide a competitive pay and benefits package. This position is offering a salary range of $60,000-$72,0000Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline.\r\nhealth care\r\ndental\r\nvision\r\nlife insurance\r\n401(k)\r\neducation assistance\r\npaid time off including PTO, holidays, and any other paid leave required by law\r\nBelcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.\r\nJ-18808-Ljbffr","datePosted":"2026-08-09T00:49:41.807Z","dateModified":"2026-08-09T00:49:41.807Z","hiringOrganization":{"@type":"Organization","name":"Belcan","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Waterloo","addressRegion":"IA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e4af8a9c2d1ea250a27f41fd"},"url":"https://jobsearcher.com/jobs/e4af8a9c2d1ea250a27f41fd"}}