Account Manager
Overview:Ascent Cloud is a leading provider of Salesforce based solutions and provides industry leading applications for Sales and Customer facing teams. By combining the power of multiple platforms we are able to provide our customers with end-to-end solutions that help improve team performance and efficiency. We help our customers elevate their business with software built for the modern team. We are looking for Account Managers to lead the charge in this effort.Day-to-day ResponsibilitiesWork with customers to drive value through the use of our productsGrow top-line revenue and customer baseDevelop sales pipeline for our SaaS-based technologiesWork with existing customers on long term renewals, upselling and cross-sellingOverall focus driving greater levels of Business and Technical/Adoption health for each assigned account.Metrics of SuccessUpsell/Cross-sell: Quota objectives set annuallyRenewal Rates: Quota objectives set annuallyReferences: Asking a customer to be a reference or review on AppExchangeReferrals: Getting a customer to recommend a prospectLive Connects: Conversations with customer contactsExec Live Connects: Conversations with Senior Executives at your accountsMeet assigned A/R Aging objects set monthlyRequirementsHaving a Hunter mentality: meeting and exceeding quotas, plus asking for moreEnterprise-level sales experienceAble to navigate complex companies and sales cyclesWorking with customers on long term agreementsConsultative sales approach with SaaS products leveraging solution sellingMoving customers smoothly through the buying process and finalizing agreementsExpectationsHigh energy and customer activity levels with extra effortMust be proactive in driving customer interactionStrong interpersonal, presentation and deal strategy skillsSystematic but flexible, self-directed; can prioritize and manage multiple work streamsSuperior writing and communication skillsAbility to travel consistentlyProficiency in Salesforce CRMAbility to scale as company growsConsistent positive attitudeTake full responsibility for entire account health - both business and technical/adoption Develop self sufficiency with Ascent Cloud solution demonstrationsUse proper judgement when bringing in extended CSM and/or SE to assist with account activities