{"schemaVersion":"jobsearcher.job.v1","id":"e47edbc0cb12d6cb16f33f7e","url":"https://jobsearcher.com/jobs/e47edbc0cb12d6cb16f33f7e","canonicalUrl":"https://jobsearcher.com/jobs/e47edbc0cb12d6cb16f33f7e","title":"Technical Program Manager","description":"TECHNICAL PROGRAM MANAGER\nJOB PURPOSE\nThe Technical Program Manager is an individual contributor responsible for implementing portfolio management processes, configuring work management systems, and delivering data analytics that enable portfolio visibility and decision-making. Reporting to a Process or Software Director, this role translates strategic portfolio objectives into operational reality through hands-on process design, workflow engineering, and metrics development.\n\nESSENTIAL FUNCTIONS AND RESPONSIBILITIES\nPortfolio Process Implementation\nDesign and implement standardized intake workflows, prioritization frameworks, and governance processes\nCreate comprehensive documentation including RACI matrices, SOPs, workflow diagrams, and training materials\nEstablish quarterly planning mechanics including PI Planning ceremonies, capacity sessions, and retrospectives\nDrive process adoption through change management, training delivery, and creation of self-service knowledge bases\nConduct process audits, implement corrective actions, and maintain process versioning\nPartner with Agile coaches to integrate portfolio processes with team-level ceremonies\nWorkflow Tool Engineering\nConfigure organizational structures, boards, queries, dashboards, and work item hierarchies\nImplement automation rules, pipeline integrations, and custom process templates\nCreate stakeholder-specific dashboards and queries using native widgets and Power BI integration\nUser Support & Training:\nProvide Tier 2/3 technical support for complex tool platform issues(Azure Devops, Jira, PowerBI, etc)\nDevelop and deliver training programs from basic orientation to advanced configuration\nCreate comprehensive documentation including guides, FAQs, and video tutorials\nEstablish office hours and mentor Portfolio Analysts on platform capabilities\nData Analytics & Business Intelligence\nArchitect dashboard suites for executives, program managers, and delivery teams\nImplement portfolio health dashboards tracking initiatives, milestones, risks, and budget\nDeploy DORA metrics (deployment frequency, lead time, MTTR, change failure rate)\nEstablish flow metrics (cycle time, throughput, WIP, flow efficiency)\nGenerate budget tracking reports with variance analysis and burn-rate projections\nCreate executive presentations distilling complex data into clear narratives\nImplement data validation rules, quality scoring, and data dictionaries\nDevelop predictive models for project completion forecasting\nPortfolio Coordination\nCoordinate logistics for quarterly planning events\nDocument governance meetings and track action items\nMaintain master schedules and identify scheduling conflicts\nSupport vendor management and change management communications\nLead PI Planning, sprint ceremonies, and continuous improvement initiatives for the Biller Portfolio\nGuide software initiatives from concept to launch ensuring alignment with strategic objectives and business outcomes\nOversee SDLC execution from requirements through development, testing, release, and post-launch optimization\nQUALIFICATIONS\nEducation\nBachelor's degree in Business, Computer Science, Information Technology, Engineering, or related field\nEquivalent experience (5+ years) may substitute for degree\nExperience\n2-5 years in program management, portfolio operations, or PMO functions\nHands-on experience administering Azure DevOps, Jira, or Smartsheet\nExperience configuring workflows, dashboards, and reports in work management systems\nExperience with Power BI, Tableau, or similar BI tools\nExperience supporting agile teams (Scrum, Kanban, SAFe)\nExperience implementing or improving portfolio management processes\nTechnical Skills\nWorkflow Tool Administration:\nStrong proficiency in Azure DevOps (boards, queries, dashboards, process templates)\nStrong proficiency in Jira (workflow designer, schemes, JQL, automation, Portfolio)\nWorking knowledge of Smartsheet and API/webhook concepts\nData & Analytics:\nAdvanced Excel (pivot tables, VLOOKUP, Power Query, macros)\nProficiency with Power BI (data modeling, DAX, visualization)\nStrong SQL skills for querying databases\nUnderstanding of data quality and validation principles\nUse of AI for analytics, analysis and content preparation\nMethodologies:\nPortfolio management (balancing, prioritization, capacity management, governance)\nAgile methodologies (Scrum, Kanban, SAFe)\nITIL/ITSM frameworks\nPMI/PMBOK principles\nDevOps practices\nMetrics:\nFlow metrics (cycle time, lead time, throughput, WIP)\nDORA metrics and engineering productivity measurement\nCapacity planning and resource loading\nFinancial metrics (NPV, ROI, burn rate, variance analysis)\nProfessional Skills\nStrong analytical and problem-solving abilities\nExcellent written and verbal communication\nAbility to adapt communication style to different audiences\nFacilitation skills for working sessions\nAttention to detail in configuration and documentation\nCustomer-service orientation\nWorks independently with minimal supervision\nPREFERRED QUALIFICATIONS\nAdvanced degree (MBA, MS in related field)\n3-5+ years of portfolio management operations experience\nPMP, CAPM, or agile certifications (CSM, SAFe, PMI-ACP)\nAtlassian or Microsoft platform certifications\nPower BI or data analytics certifications\nITIL Foundation or Lean Six Sigma certifications\nExperience in payments, financial services, or regulated industries\nProgramming/scripting knowledge (Python, PowerShell, Groovy)\nIntermediate SQL skills\nExperience implementing DORA or flow metrics programs\nExperience with enterprise portfolio management tools (Planview, ServiceNow PPM)\nCOMPETENCIES\nTechnical\nProcess design and implementation\nSystems configuration and administration\nData analysis and visualization\nPortfolio and agile methodologies\nProfessional\nCommunication excellence\nStakeholder collaboration\nProblem-solving and critical thinking\nContinuous improvement mindset\nAccountability and ownership\nAdaptability and resilience\nWORK ENVIRONMENT\nHybrid work model (2-3 days in-office per week)\nCandidates based in Omaha, NE or Norcross, GA strongly preferred\nStandard office environment with ergonomic workstation\n80% computer work, 15% meetings, 5% learning/development\nMinimal travel (5-10% annually)\nProlonged computer use with repetitive keyboard/mouse work\nEQUAL OPPORTUNITY STATEMENT\nACI Worldwide is an Equal Opportunity Employer. All qualified applicants receive consideration without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.\n\nLEGAL DISCLAIMERS\nCompliance & Ethics: Adherence to ACI's Code of Business Conduct and Ethics required. Complete annual compliance training.\n\nSecurity & Data Protection: This position involves access to sensitive information. Comply with ACI's security policies and data protection regulations (GDPR, CCPA).\n\nWork Authorization: Must be legally authorized to work in US/Canada. ACI does not sponsor visas for this position.\n\nBackground Screening: Successful completion of background checks required.\n\nAccessibility: ACI provides reasonable accommodations for qualified individuals with disabilities. Contact HR for assistance.\n\nPosition Description: This describes the general nature of work performed. Responsibilities may change based on business needs.\n\nACI Worldwide is a global leader in mission-critical, real-time payments software . Our proven, secure and scalable software solutions enable leading corporations, fintechs and financial disruptors to process and manage digital payments , power omni-commerce payments , present and process bill payments , and manage fraud and risk . We combine our global footprint with a local presence to drive the real-time digital transformation of payments and commerce.","company":"Aci Worldwide","rawCompany":"aci worldwide","city":"Elkhorn","state":"NE","isRemote":false,"isActive":false,"createdAt":"2026-08-03T23:32:49.359Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Program Manager","description":"TECHNICAL PROGRAM MANAGER\nJOB PURPOSE\nThe Technical Program Manager is an individual contributor responsible for implementing portfolio management processes, configuring work management systems, and delivering data analytics that enable portfolio visibility and decision-making. Reporting to a Process or Software Director, this role translates strategic portfolio objectives into operational reality through hands-on process design, workflow engineering, and metrics development.\n\nESSENTIAL FUNCTIONS AND RESPONSIBILITIES\nPortfolio Process Implementation\nDesign and implement standardized intake workflows, prioritization frameworks, and governance processes\nCreate comprehensive documentation including RACI matrices, SOPs, workflow diagrams, and training materials\nEstablish quarterly planning mechanics including PI Planning ceremonies, capacity sessions, and retrospectives\nDrive process adoption through change management, training delivery, and creation of self-service knowledge bases\nConduct process audits, implement corrective actions, and maintain process versioning\nPartner with Agile coaches to integrate portfolio processes with team-level ceremonies\nWorkflow Tool Engineering\nConfigure organizational structures, boards, queries, dashboards, and work item hierarchies\nImplement automation rules, pipeline integrations, and custom process templates\nCreate stakeholder-specific dashboards and queries using native widgets and Power BI integration\nUser Support & Training:\nProvide Tier 2/3 technical support for complex tool platform issues(Azure Devops, Jira, PowerBI, etc)\nDevelop and deliver training programs from basic orientation to advanced configuration\nCreate comprehensive documentation including guides, FAQs, and video tutorials\nEstablish office hours and mentor Portfolio Analysts on platform capabilities\nData Analytics & Business Intelligence\nArchitect dashboard suites for executives, program managers, and delivery teams\nImplement portfolio health dashboards tracking initiatives, milestones, risks, and budget\nDeploy DORA metrics (deployment frequency, lead time, MTTR, change failure rate)\nEstablish flow metrics (cycle time, throughput, WIP, flow efficiency)\nGenerate budget tracking reports with variance analysis and burn-rate projections\nCreate executive presentations distilling complex data into clear narratives\nImplement data validation rules, quality scoring, and data dictionaries\nDevelop predictive models for project completion forecasting\nPortfolio Coordination\nCoordinate logistics for quarterly planning events\nDocument governance meetings and track action items\nMaintain master schedules and identify scheduling conflicts\nSupport vendor management and change management communications\nLead PI Planning, sprint ceremonies, and continuous improvement initiatives for the Biller Portfolio\nGuide software initiatives from concept to launch ensuring alignment with strategic objectives and business outcomes\nOversee SDLC execution from requirements through development, testing, release, and post-launch optimization\nQUALIFICATIONS\nEducation\nBachelor's degree in Business, Computer Science, Information Technology, Engineering, or related field\nEquivalent experience (5+ years) may substitute for degree\nExperience\n2-5 years in program management, portfolio operations, or PMO functions\nHands-on experience administering Azure DevOps, Jira, or Smartsheet\nExperience configuring workflows, dashboards, and reports in work management systems\nExperience with Power BI, Tableau, or similar BI tools\nExperience supporting agile teams (Scrum, Kanban, SAFe)\nExperience implementing or improving portfolio management processes\nTechnical Skills\nWorkflow Tool Administration:\nStrong proficiency in Azure DevOps (boards, queries, dashboards, process templates)\nStrong proficiency in Jira (workflow designer, schemes, JQL, automation, Portfolio)\nWorking knowledge of Smartsheet and API/webhook concepts\nData & Analytics:\nAdvanced Excel (pivot tables, VLOOKUP, Power Query, macros)\nProficiency with Power BI (data modeling, DAX, visualization)\nStrong SQL skills for querying databases\nUnderstanding of data quality and validation principles\nUse of AI for analytics, analysis and content preparation\nMethodologies:\nPortfolio management (balancing, prioritization, capacity management, governance)\nAgile methodologies (Scrum, Kanban, SAFe)\nITIL/ITSM frameworks\nPMI/PMBOK principles\nDevOps practices\nMetrics:\nFlow metrics (cycle time, lead time, throughput, WIP)\nDORA metrics and engineering productivity measurement\nCapacity planning and resource loading\nFinancial metrics (NPV, ROI, burn rate, variance analysis)\nProfessional Skills\nStrong analytical and problem-solving abilities\nExcellent written and verbal communication\nAbility to adapt communication style to different audiences\nFacilitation skills for working sessions\nAttention to detail in configuration and documentation\nCustomer-service orientation\nWorks independently with minimal supervision\nPREFERRED QUALIFICATIONS\nAdvanced degree (MBA, MS in related field)\n3-5+ years of portfolio management operations experience\nPMP, CAPM, or agile certifications (CSM, SAFe, PMI-ACP)\nAtlassian or Microsoft platform certifications\nPower BI or data analytics certifications\nITIL Foundation or Lean Six Sigma certifications\nExperience in payments, financial services, or regulated industries\nProgramming/scripting knowledge (Python, PowerShell, Groovy)\nIntermediate SQL skills\nExperience implementing DORA or flow metrics programs\nExperience with enterprise portfolio management tools (Planview, ServiceNow PPM)\nCOMPETENCIES\nTechnical\nProcess design and implementation\nSystems configuration and administration\nData analysis and visualization\nPortfolio and agile methodologies\nProfessional\nCommunication excellence\nStakeholder collaboration\nProblem-solving and critical thinking\nContinuous improvement mindset\nAccountability and ownership\nAdaptability and resilience\nWORK ENVIRONMENT\nHybrid work model (2-3 days in-office per week)\nCandidates based in Omaha, NE or Norcross, GA strongly preferred\nStandard office environment with ergonomic workstation\n80% computer work, 15% meetings, 5% learning/development\nMinimal travel (5-10% annually)\nProlonged computer use with repetitive keyboard/mouse work\nEQUAL OPPORTUNITY STATEMENT\nACI Worldwide is an Equal Opportunity Employer. All qualified applicants receive consideration without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.\n\nLEGAL DISCLAIMERS\nCompliance & Ethics: Adherence to ACI's Code of Business Conduct and Ethics required. Complete annual compliance training.\n\nSecurity & Data Protection: This position involves access to sensitive information. Comply with ACI's security policies and data protection regulations (GDPR, CCPA).\n\nWork Authorization: Must be legally authorized to work in US/Canada. ACI does not sponsor visas for this position.\n\nBackground Screening: Successful completion of background checks required.\n\nAccessibility: ACI provides reasonable accommodations for qualified individuals with disabilities. Contact HR for assistance.\n\nPosition Description: This describes the general nature of work performed. Responsibilities may change based on business needs.\n\nACI Worldwide is a global leader in mission-critical, real-time payments software . Our proven, secure and scalable software solutions enable leading corporations, fintechs and financial disruptors to process and manage digital payments , power omni-commerce payments , present and process bill payments , and manage fraud and risk . We combine our global footprint with a local presence to drive the real-time digital transformation of payments and commerce.","datePosted":"2026-08-03T23:32:49.359Z","dateModified":"2026-08-03T23:32:49.359Z","hiringOrganization":{"@type":"Organization","name":"Aci Worldwide","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Elkhorn","addressRegion":"NE","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e47edbc0cb12d6cb16f33f7e"},"url":"https://jobsearcher.com/jobs/e47edbc0cb12d6cb16f33f7e"}}