Practice Innovation Specialist (Open to Various Locations)

Position SummaryThe Practice Innovation Specialist supports the firm's intranet and extranet platforms and plays a key role in ensuring that attorneys, staff, and clients can reliably access high-quality, user-friendly digital experiences. This role combines hands-on site administration, content support, customer service, and operational maintenance with opportunities to contribute to ongoing platform improvements and process enhancements. This role provides day-to-day assistance to users, conducts training, manages requests, maintains content integrity, and participates in efforts to optimize and streamline firm tools.Job Duties And ResponsibilitiesRespond to user questions and requests related to the firm's intranet and extranet platforms and others, providing high-quality customer service and clear guidanceServe as a first- and second-tier support resource for content administrators and end users, escalating issues appropriately when necessaryCommunicate with users in a friendly, timely, and professional manner, ensuring thorough follow-through and appropriate resolution of requestsConduct user trainings, virtual or in person, on intranet and extranet features, site administration, and best practices, after completing required onboarding and skills developmentAssist with creating, updating, and maintaining training materials, documentation, and user guidesSupport content owners across the firm in maintaining accurate, organized, and up-to-date site informationPerform routine maintenance, quality checks, cleanup tasks, and updates across firm sitesAssist with process improvements, documentation, and operational housekeeping for firm toolsCollaborate with other teams to identify opportunities to enhance platform functionality, user experience, and governance practicesContribute ideas and participate in discussions related to system enhancements, workflow improvements, and user support methodologiesLearn and apply new technologies, including Microsoft 365 applications such as SharePoint and other systems, with support and training from team membersProvide off-hours support and coverage as needed, including evenings, weekends, and holidays, which may involve responding to critical incidents, performing system maintenance, or assisting with project deadlinesPerform other duties as assignedJob duties and responsibilities included are not exhaustive and may be supplemented as necessary. Reed Smith reserves the right to revise or modify job duties and responsibilities at any time.RequirementsEducation:Required: Undergraduate degree in Information Technology, Computer Science, or a related fieldPreferred: J.D., Master of Information Systems (MIS), or a graduate degree in a related disciplineExperienceMinimum of 3 years of experience in a law firm or legal department; candidates with direct knowledge management experience in a legal environment may qualify with at least 1 year of experienceProven experience in project management and business analysisExperience working with SharePoint, Microsoft 365, HTML, CSS, and other programming languagesExperience working for a global organization preferredPrior experience as a lawyer or paralegal preferredSkillsStrong time management and organizational skills to effectively prioritize tasks and manage multiple projects in deadline-driven environments while maintaining strong attention to detail and accuracy in day-to-day workSolid problem-solving and troubleshooting skills, with a solutions-oriented approach when addressing routine and moderately complex issuesWorking knowledge of knowledge management processes and legal technology tools used to support operational workflowsAbility to gather, document, and maintain business and technical requirements with attention to detail and accuracyAbility to analyze information and trends and prepare materials to support project and operational decision-makingFamiliarity with wireframing techniques and application of UI/UX design principles when assisting with solution developmentProficiency in using workflow, scripting, and automation tools, including SharePoint and other Microsoft applications, to support team processesStrong communication and presentation skills, with the ability to explain technical concepts clearly to non-technical users, deliver user trainings on tools and established procedures, and share information effectively with internal stakeholders and project teamsDemonstrated ability to collaborate effectively with colleagues, maintain positive working relationships across teams, and manage assigned priorities in a remote or hybrid work environmentDemonstrated ability to learn new systems and processes and apply them as responsibilities evolveOtherSupervisory responsibilities:NoneEquipment To Be UsedPersonal computer and other office equipment such as telephone, calculator, copier, scanner, etc.Essential Job FunctionsAbility to sit or stand for extended periods and perform tasks requiring prolonged and/or extensive computer useAbility to use computers, telecommunications, and digital collaboration tools to perform core job responsibilitiesAbility to engage in effective and professional communicationAbility to analyze information, maintain attention to detail, manage multiple priorities, and exercise sound judgmentAbility to access, use, and safeguard confidential and sensitive information while performing job responsibilities in work environments that support confidentiality, privacy, and information security requirementsAbility to work extended hours or in office as required to meet project, client, or business needsWorking ConditionsWorks remotely. Occasionally called upon to work hours in excess of your normal daily schedule. Potential for in-office work requests as needed, so proximity to the office is importantPay rangesAtlanta, Denver, Philadelphia, Pittsburgh, Richmond, Texas, Wilmington: $28.85 – $32.69 per hour (40-hour workweek; approximately $60,008 – $67,995 annually)Miami: $30.77 – $34.87 per hour (37.50-hour workweek; approximately $60,002 – $67,997 annually)Chicago: $32.97 – $37.36 per hour (35-hour workweek; approximately $60,007 – $67,995 annually)This represents the presently anticipated low and high end of Reed Smith's pay range for this position. Actual pay may vary based on various factors, including but not limited to location and experience. This is a non-exempt position. Annualized amounts are estimates based on standard weekly hoursEmployee Benefits OverviewOur comprehensive benefits package includes: 401(k) retirement plan Medical insurance Health savings account (HSA) Virtual health services Dental insurance Vision insurance Accident insurance Hospital indemnity insurance Critical illness insurance Life insurance Short-term disability coverage Long-term disability coverage Flexible spending accounts (FSA) Lyra Health employee assistance program (EAP) Paid family leave (for eligible exempt and non-exempt staff) Transportation benefit Back-up child care services College coach program Pet insurance Paid sick time (for exempt staff) Paid time off (available to all full-time, non-temporary employees)Reed Smith offers a challenging work environment, business casual dress code, and a total compensation package that includes a competitive salary, flexible benefits program, tuition assistance, and a generous 401(k) plan.Reed Smith is an Equal Opportunity Employer with core values of integrity, excellence, teamwork & respect, innovation, and impact. Reed Smith also provides reasonable accommodations in accordance with law, including in the application and interview process.Qualified candidates only. No search firms.