{"schemaVersion":"jobsearcher.job.v1","id":"e474833c1e7555a851d65f6c","url":"https://jobsearcher.com/jobs/e474833c1e7555a851d65f6c","canonicalUrl":"https://jobsearcher.com/jobs/e474833c1e7555a851d65f6c","title":"Application Support Engineer","description":"Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.\nAt Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.\n\nWe're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding.\n\nJoin our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.\nProvides Tier 1 and Tier 2 support for customers and internal teams while supporting a 24x7x365 production platform. Responsible for monitoring system health, troubleshooting issues, managing incidents, and ensuring reliable application performance. Acts as a key interface with customers and internal stakeholders.\nSponsorship, in any form, is not available for this position.\nLocation: Remote, US\nKey Responsibilities:\nPlatform & Production Support\nMonitor system health, performance, and alerts using enterprise tools (e.g., Splunk, Grafana, New Relic)\nSupport batch and real-time processing; troubleshoot failures and reprocess as needed\nInvestigate production issues and manage escalations\nValidate processing results and ensure system stability\nPerform FTP/file transfer support (including credential updates)\nParticipate in rotating on-call support\nCustomer & Technical Support\nProvide Tier 1/2 support for customer issues and inquiries\nTroubleshoot application and technical problems\nEscalate complex issues appropriately\nEnsure timely, professional communication with customers\nEducate users and improve self-service capability\nDocumentation & Collaboration\nDocument incidents, resolutions, and processes\nMaintain knowledge base and support procedures\nFollow SLAs and operational standards\nCollaborate across teams to resolve issues\nAutomation & Problem Solving\nAutomate manual tasks where possible\nPerform root cause analysis\nHandle multiple priorities in a fast-paced environment\nRequired Qualifications:\nExperience & Education\nAssociate degree in Computer Science or related field OR equivalent experience\n2–5 years in application/production support (Tier 1/2)\nExperience supporting high-availability systems\nTechnical Skills\nSQL and database knowledge (Oracle, PostgreSQL, MongoDB, etc.)\nFamiliarity with Linux/Unix systems\nUnderstanding of programming concepts (Java, JavaScript, etc.)\nExperience with monitoring tools (Splunk, SolarWinds, New Relic)\nFile transfer (FTP) experience\nBasic cloud knowledge (AWS, Azure, or GCP)\nScripting/automation skills\nOther Skills\nStrong troubleshooting and analytical ability\nAbility to multitask and prioritize\nStrong written and verbal communication\nProficiency in Microsoft Office\nPreferred Qualifications:\nBachelor’s degree in related field\nExperience with Docker/Kubernetes\nExperience with AWS tools (EC2, S3, IAM)\nFamiliarity with Grafana, Prometheus, Loki\nHealthcare EDI knowledge (ANSI X12, HL7, C-CDA)\nProgramming experience\nWork Conditions:\nRemote or office-based\nStandard hours with on-call rotation\nOccasional weekend work\nUp to 5% travel\nAvaility culture and benefits:\nAvaility is a certified “Great Place to Work”, a “Best Workplaces for Technology Companies”, a “Best Workplaces for Women” and a “Best Workplaces for Millennials”!\nCulture is important to us and there are many ways for you to make your mark here!\nWe have several Diversity & Inclusion teams and various ways to engage with fellow Availity associates. “AvaiLadies”, “Beyond Black”, “HOLA”, “Availity Pride”, “VetAvaility” a Young Professionals Group and “She Can Code IT” a group for women in tech are some of the groups you can get involved in.\nAvaility is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!\nWe offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one!\nWe offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.\nInterested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.\nInterested in furthering your education? We offer education reimbursement!\nAvaility offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.\nWant to work for an organization that gives back to the community? You’re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.\nNext steps:\nAfter you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process.\nInterview process:\nRecruiter resume review\nManager resume review\nRecruiter video interview\nManager video interview\nPanel video interview\nVideo Camera Usage:\nAvaility fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role.\nHaving cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.\nDisclaimers:\nAvaility is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.\n\nAvaility is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.\n\nNOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify.","company":"Availity","rawCompany":"availity","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-04T23:27:03.283Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Application Support Engineer","description":"Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.\nAt Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.\n\nWe're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding.\n\nJoin our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.\nProvides Tier 1 and Tier 2 support for customers and internal teams while supporting a 24x7x365 production platform. Responsible for monitoring system health, troubleshooting issues, managing incidents, and ensuring reliable application performance. Acts as a key interface with customers and internal stakeholders.\nSponsorship, in any form, is not available for this position.\nLocation: Remote, US\nKey Responsibilities:\nPlatform & Production Support\nMonitor system health, performance, and alerts using enterprise tools (e.g., Splunk, Grafana, New Relic)\nSupport batch and real-time processing; troubleshoot failures and reprocess as needed\nInvestigate production issues and manage escalations\nValidate processing results and ensure system stability\nPerform FTP/file transfer support (including credential updates)\nParticipate in rotating on-call support\nCustomer & Technical Support\nProvide Tier 1/2 support for customer issues and inquiries\nTroubleshoot application and technical problems\nEscalate complex issues appropriately\nEnsure timely, professional communication with customers\nEducate users and improve self-service capability\nDocumentation & Collaboration\nDocument incidents, resolutions, and processes\nMaintain knowledge base and support procedures\nFollow SLAs and operational standards\nCollaborate across teams to resolve issues\nAutomation & Problem Solving\nAutomate manual tasks where possible\nPerform root cause analysis\nHandle multiple priorities in a fast-paced environment\nRequired Qualifications:\nExperience & Education\nAssociate degree in Computer Science or related field OR equivalent experience\n2–5 years in application/production support (Tier 1/2)\nExperience supporting high-availability systems\nTechnical Skills\nSQL and database knowledge (Oracle, PostgreSQL, MongoDB, etc.)\nFamiliarity with Linux/Unix systems\nUnderstanding of programming concepts (Java, JavaScript, etc.)\nExperience with monitoring tools (Splunk, SolarWinds, New Relic)\nFile transfer (FTP) experience\nBasic cloud knowledge (AWS, Azure, or GCP)\nScripting/automation skills\nOther Skills\nStrong troubleshooting and analytical ability\nAbility to multitask and prioritize\nStrong written and verbal communication\nProficiency in Microsoft Office\nPreferred Qualifications:\nBachelor’s degree in related field\nExperience with Docker/Kubernetes\nExperience with AWS tools (EC2, S3, IAM)\nFamiliarity with Grafana, Prometheus, Loki\nHealthcare EDI knowledge (ANSI X12, HL7, C-CDA)\nProgramming experience\nWork Conditions:\nRemote or office-based\nStandard hours with on-call rotation\nOccasional weekend work\nUp to 5% travel\nAvaility culture and benefits:\nAvaility is a certified “Great Place to Work”, a “Best Workplaces for Technology Companies”, a “Best Workplaces for Women” and a “Best Workplaces for Millennials”!\nCulture is important to us and there are many ways for you to make your mark here!\nWe have several Diversity & Inclusion teams and various ways to engage with fellow Availity associates. “AvaiLadies”, “Beyond Black”, “HOLA”, “Availity Pride”, “VetAvaility” a Young Professionals Group and “She Can Code IT” a group for women in tech are some of the groups you can get involved in.\nAvaility is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!\nWe offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one!\nWe offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.\nInterested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.\nInterested in furthering your education? We offer education reimbursement!\nAvaility offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.\nWant to work for an organization that gives back to the community? You’re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.\nNext steps:\nAfter you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process.\nInterview process:\nRecruiter resume review\nManager resume review\nRecruiter video interview\nManager video interview\nPanel video interview\nVideo Camera Usage:\nAvaility fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role.\nHaving cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.\nDisclaimers:\nAvaility is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.\n\nAvaility is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.\n\nNOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify.","datePosted":"2026-08-04T23:27:03.283Z","dateModified":"2026-08-04T23:27:03.283Z","hiringOrganization":{"@type":"Organization","name":"Availity","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e474833c1e7555a851d65f6c"},"url":"https://jobsearcher.com/jobs/e474833c1e7555a851d65f6c"}}