{"schemaVersion":"jobsearcher.job.v1","id":"e45b6febaeba0977d9772312","url":"https://jobsearcher.com/jobs/e45b6febaeba0977d9772312","canonicalUrl":"https://jobsearcher.com/jobs/e45b6febaeba0977d9772312","title":"PROGRAM DELIVERY COORDINATOR","description":"ROLE CONTEXT\nStrataTech's B2B enterprise programs serve skilled trades clients across multiple campuses with custom technical\ntraining programs. As the program portfolio grows, the gap between curriculum existing on paper and curriculum\nbeing deliverable in a lab is where programs fail. This role owns that gap. From instructor onboarding to lab readiness\nto real-time execution support, the Program Delivery Coordinator ensures that what is built actually runs on time,\nat standard, and without the Senior Director carrying operational details that should be owned at the execution layer.\nKEY RESPONSIBILITIES\nInstructor Readiness\n\nExecute the B2B instructor onboarding process from offer acceptance through first day of instruction. The onboarding process and playbook are owned by the Senior Director ETO — the PDC runs the process with fidelity and flags gaps or improvements upward\nCoordinate with campus staff to ensure instructors have access, credentials, and resources before launch\nSupport instructor orientation on B2B program standards, client expectations, and delivery requirements using established materials and guidelines\nTrack instructor readiness status across all active and launching programs and escalate risks proactively\nLab & Equipment Readiness\n\nOwn lab readiness and reset operations between cohorts. Between cohorts the PDC owns the lab environment for reset, maintenance, restocking, and equipment inspection. Lab ownership transfers back to the Lead Instructor at the start of each new cohort\nManage lab setup coordination for new and existing B2B program sites\nTrack equipment delivery timelines against program launch dates and flag delivery risks early\nMaintain consumables readiness tracking against weekly program schedules, ensuring labs are stocked before each cohort week\nCoordinate with procurement on flagged items and sourcing timelines\nConduct or coordinate pre-launch lab readiness walkthroughs at each campus site\nPerform routine equipment maintenance and basic troubleshooting between cohorts. Deficiencies requiring escalation are documented and reported immediately, not deferred\nDuring active cohorts, provide hands-on student support at the direction of the Lead Instructor. The PDC does not direct students, modify lab activities, or make instructional decisions independently during active instruction Operational Execution\nServe as on-site execution support during program launches, present at campus to resolve day-one issues in real time\nTravel to client campuses as required for launches, audits, and operational support\nMaintain program status dashboards and readiness trackers across all active B2B programs\nIdentify operational bottlenecks and escalate with solutions, not just problems\nSupport the Senior Director with operational reporting and client-facing program updates\nLimit client-facing communication to logistics coordination only. Client relationship ownership sits with the Lead Instructor at the site level. Any communication beyond logistics is routed through the Lead Instructor or Senior Director ETO\nThis role supports but does not supervise instructional staff. The PDC does not have authority over instructors and does not provide instructional direction to students independently\nProcess & Scale\n\nFollow and execute established operational processes and launch playbooks. Document observations, lessons learned, and recommended improvements and surface them to the Senior Director ETO\nSupport new client campus launches using established playbooks — replicate what works and flag what needs adjustment\nSupport onboarding of new B2B programs as the enterprise client portfolio grows\nIdentify process gaps and propose improvements before they become execution failures. Recommendations route to the Senior Director ETO for decision and incorporation into official process documentation\nQUALIFICATIONS\nRequired\n\n3+ years of experience in program coordination, operations, or training delivery support\nDemonstrated ability to manage multiple moving parts across concurrent projects without dropping details\nComfortable operating in field environments — not exclusively desk-based\nStrong communication skills — able to work with instructors, campus staff, procurement, and senior leadership without needing translation\nWillingness and ability to travel to campus sites on short notice when programs require it\nProficiency with Microsoft Office Suite; experience with project tracking tools a plus Preferred\nBackground in training operations, workforce development, or technical program delivery\nExperience supporting multi-site program launches or field operations\nFamiliarity with lab or facilities coordination in a technical education environment\nExperience building operational processes and documentation from scratch\nWhat This Role Is Not\n\nThis is not a purely administrative role — field execution is a core expectation\nThis is not an SME or instructor role — subject matter expertise is not required\nThis is not a static, single-campus position — the portfolio grows and this role grows with it\nPHYSICAL REQUIREMENTS\nThis role operates primarily in active lab and client campus environments. The following physical requirements are inherent to the work:\nFrequent standing, walking, and moving throughout lab spaces during setup and active sessions. Bending, stooping, and reaching required when staging equipment and resetting lab stations. Lifting and carrying tools, equipment, and supply boxes up to 30 lbs. Regular exposure to technical lab environments including electrical equipment, pneumatic and hydraulic systems, and hand and power tools. PPE required in all active lab environments including safety glasses and appropriate footwear. Regular travel to client campuses with some travel on short notice.\nEqual Opportunity Employer\nThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.","company":"Tws Acquisition","rawCompany":"tws acquisition","city":"Phoenix","state":"AZ","isRemote":false,"isActive":false,"createdAt":"2026-08-04T16:17:41.770Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"13-1151.00","title":"Training and Development Specialists","slug":"training-and-development-specialists"},{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"}],"industries":[{"code":"611430","title":"Professional and Management Development Training","slug":"professional-and-management-development-training"},{"code":"611710","title":"Educational Support Services","slug":"educational-support-services"},{"code":"611699","title":"All Other Miscellaneous Schools and Instruction","slug":"all-other-miscellaneous-schools-and-instruction"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"PROGRAM DELIVERY COORDINATOR","description":"ROLE CONTEXT\nStrataTech's B2B enterprise programs serve skilled trades clients across multiple campuses with custom technical\ntraining programs. As the program portfolio grows, the gap between curriculum existing on paper and curriculum\nbeing deliverable in a lab is where programs fail. This role owns that gap. From instructor onboarding to lab readiness\nto real-time execution support, the Program Delivery Coordinator ensures that what is built actually runs on time,\nat standard, and without the Senior Director carrying operational details that should be owned at the execution layer.\nKEY RESPONSIBILITIES\nInstructor Readiness\n\nExecute the B2B instructor onboarding process from offer acceptance through first day of instruction. The onboarding process and playbook are owned by the Senior Director ETO — the PDC runs the process with fidelity and flags gaps or improvements upward\nCoordinate with campus staff to ensure instructors have access, credentials, and resources before launch\nSupport instructor orientation on B2B program standards, client expectations, and delivery requirements using established materials and guidelines\nTrack instructor readiness status across all active and launching programs and escalate risks proactively\nLab & Equipment Readiness\n\nOwn lab readiness and reset operations between cohorts. Between cohorts the PDC owns the lab environment for reset, maintenance, restocking, and equipment inspection. Lab ownership transfers back to the Lead Instructor at the start of each new cohort\nManage lab setup coordination for new and existing B2B program sites\nTrack equipment delivery timelines against program launch dates and flag delivery risks early\nMaintain consumables readiness tracking against weekly program schedules, ensuring labs are stocked before each cohort week\nCoordinate with procurement on flagged items and sourcing timelines\nConduct or coordinate pre-launch lab readiness walkthroughs at each campus site\nPerform routine equipment maintenance and basic troubleshooting between cohorts. Deficiencies requiring escalation are documented and reported immediately, not deferred\nDuring active cohorts, provide hands-on student support at the direction of the Lead Instructor. The PDC does not direct students, modify lab activities, or make instructional decisions independently during active instruction Operational Execution\nServe as on-site execution support during program launches, present at campus to resolve day-one issues in real time\nTravel to client campuses as required for launches, audits, and operational support\nMaintain program status dashboards and readiness trackers across all active B2B programs\nIdentify operational bottlenecks and escalate with solutions, not just problems\nSupport the Senior Director with operational reporting and client-facing program updates\nLimit client-facing communication to logistics coordination only. Client relationship ownership sits with the Lead Instructor at the site level. Any communication beyond logistics is routed through the Lead Instructor or Senior Director ETO\nThis role supports but does not supervise instructional staff. The PDC does not have authority over instructors and does not provide instructional direction to students independently\nProcess & Scale\n\nFollow and execute established operational processes and launch playbooks. Document observations, lessons learned, and recommended improvements and surface them to the Senior Director ETO\nSupport new client campus launches using established playbooks — replicate what works and flag what needs adjustment\nSupport onboarding of new B2B programs as the enterprise client portfolio grows\nIdentify process gaps and propose improvements before they become execution failures. Recommendations route to the Senior Director ETO for decision and incorporation into official process documentation\nQUALIFICATIONS\nRequired\n\n3+ years of experience in program coordination, operations, or training delivery support\nDemonstrated ability to manage multiple moving parts across concurrent projects without dropping details\nComfortable operating in field environments — not exclusively desk-based\nStrong communication skills — able to work with instructors, campus staff, procurement, and senior leadership without needing translation\nWillingness and ability to travel to campus sites on short notice when programs require it\nProficiency with Microsoft Office Suite; experience with project tracking tools a plus Preferred\nBackground in training operations, workforce development, or technical program delivery\nExperience supporting multi-site program launches or field operations\nFamiliarity with lab or facilities coordination in a technical education environment\nExperience building operational processes and documentation from scratch\nWhat This Role Is Not\n\nThis is not a purely administrative role — field execution is a core expectation\nThis is not an SME or instructor role — subject matter expertise is not required\nThis is not a static, single-campus position — the portfolio grows and this role grows with it\nPHYSICAL REQUIREMENTS\nThis role operates primarily in active lab and client campus environments. The following physical requirements are inherent to the work:\nFrequent standing, walking, and moving throughout lab spaces during setup and active sessions. Bending, stooping, and reaching required when staging equipment and resetting lab stations. Lifting and carrying tools, equipment, and supply boxes up to 30 lbs. Regular exposure to technical lab environments including electrical equipment, pneumatic and hydraulic systems, and hand and power tools. PPE required in all active lab environments including safety glasses and appropriate footwear. Regular travel to client campuses with some travel on short notice.\nEqual Opportunity Employer\nThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.","datePosted":"2026-08-04T16:17:41.770Z","dateModified":"2026-08-04T16:17:41.770Z","hiringOrganization":{"@type":"Organization","name":"Tws Acquisition","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Phoenix","addressRegion":"AZ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e45b6febaeba0977d9772312"},"url":"https://jobsearcher.com/jobs/e45b6febaeba0977d9772312"}}