{"schemaVersion":"jobsearcher.job.v1","id":"e447836f05972bdc1663a8ff","url":"https://jobsearcher.com/jobs/e447836f05972bdc1663a8ff","canonicalUrl":"https://jobsearcher.com/jobs/e447836f05972bdc1663a8ff","title":"Technical Support Representative","description":"Peek is the operating system powering the experiences industry - from museums and attractions to tours and activities. With over $7B in bookings, Peek’s AI-powered platform has helped thousands of merchants to increase revenues, save time, and deliver seamless guest experiences. Customers include MoMA, Whitney Museum, Seattle Aquarium, Bryant Park & Looping Group. The company has raised over $150 million from institutional investors Westcap, Goldman Sachs, and SpringCoast Partners. Learn more at www.peek.com.\n\nAs a remote-first company recognized by Forbes as one of America's Best Startup Employers and by Built In as a 2025 and 2026 Best Place to Work, we are a global team of \"Peeksters\" who \"Obsess Over Our Customers,\" \"Accomplish Big Things,\" \"Collaborate With Purpose,\" and \"Get Better Every Day.\nThe Role:\nPeek is hiring a friendly, passionate, and self-motivated Partner Support Representative to help our activity partners grow their businesses using Peek’s SaaS platform PeekPro. The Partner Support Representative acts as the first line of defense for product questions and technical troubleshooting.\nThe ideal candidate adapts well to a fast-paced environment, provides a high degree of professional responsiveness and follow-up to our existing and potential partners, and demonstrates strong problem-solving skills. The Partner Support Associate will work in unison with other Support team members, as well as provide information reviewed by our Product and Engineering teams as they work to improve PeekPro. This full-time role is entirely remote and will report to a Team Lead in the United States.\nOur collaborative and rapidly evolving team will rely on the Associate to make our partners’ day by solving issues completely, quickly, and correctly.\nResponsibilities:\nFollow-up and see through resolutions on customer inquiries across channels, including phone calls, emails, and Helpdesk requests, while maintaining a high customer satisfaction rating.\nCraft informative, timely, and instructional messages in response to product- and tech-related queries.\nActive participant in team meetings and in assisting other colleagues across the company.\nRepresent the voice of our customers internally at Peek by sharing customer feedback using Zendesk processes.\nLearn Peek’s rapidly evolving products; contribute suggestions from your built experience on updating our Helpdesk and templates to keep pace with these changes.\nMeet monthly Items per month, CSat and QA minimums and develop consistent performance.\nSkills you already have:\n2+ years of experience in customer service and/or technical support\nFull-time availability; Ability to work 5 consecutive days (possible schedule to include weekend day)\nExcellent English written, oral, and interpersonal communication skills (minimum 50 WPM on typing exam)\nNatural enthusiasm for helping people solve technical problems\nPatience and ability to troubleshoot and teach new software to non-tech-savvy operator partners.\nAbility to work in a dynamic environment without skipping a beat.\nMust be punctual and reliable.\nStrong deductive reasoning skills, with an ability to uproot the cause of a reported issue.\nDiscretion in handling potentially sensitive information about a partner, partner’s account, or business.\nConsistent and dependable WiFi in a personal workspace that allows for distraction-free environment.\nNice to haves:\nSpanish language fluency\nInterest in the travel/tourism industry\nExperience working within Zendesk or other support tooling\nExperience working with Salesforce, JIRA, Slack, and/or G-Suite\nCompensation:\n$20.800 MXP gross monthly salary\nHealth Coverage through Allianz\nOur Customer Support team is available during the following hours: Mon - Fri 8 am to 11 pm; Saturday 9 am to 8 pm; Sunday 10 am to 8 pm (All Times are Eastern Time). A 5-day schedule will be assigned after training.\nPeek Travel Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, disability, or other legally protected status.\nIf you are unable to apply due to incompatible assistive technology or a disability, please contact us at talent@peek.com. We will make every effort to respond to your request for disability assistance as soon as possible.","company":"Peek","rawCompany":"peek","city":"San Lucas","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-03T18:12:20.887Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Representative","description":"Peek is the operating system powering the experiences industry - from museums and attractions to tours and activities. With over $7B in bookings, Peek’s AI-powered platform has helped thousands of merchants to increase revenues, save time, and deliver seamless guest experiences. Customers include MoMA, Whitney Museum, Seattle Aquarium, Bryant Park & Looping Group. The company has raised over $150 million from institutional investors Westcap, Goldman Sachs, and SpringCoast Partners. Learn more at www.peek.com.\n\nAs a remote-first company recognized by Forbes as one of America's Best Startup Employers and by Built In as a 2025 and 2026 Best Place to Work, we are a global team of \"Peeksters\" who \"Obsess Over Our Customers,\" \"Accomplish Big Things,\" \"Collaborate With Purpose,\" and \"Get Better Every Day.\nThe Role:\nPeek is hiring a friendly, passionate, and self-motivated Partner Support Representative to help our activity partners grow their businesses using Peek’s SaaS platform PeekPro. The Partner Support Representative acts as the first line of defense for product questions and technical troubleshooting.\nThe ideal candidate adapts well to a fast-paced environment, provides a high degree of professional responsiveness and follow-up to our existing and potential partners, and demonstrates strong problem-solving skills. The Partner Support Associate will work in unison with other Support team members, as well as provide information reviewed by our Product and Engineering teams as they work to improve PeekPro. This full-time role is entirely remote and will report to a Team Lead in the United States.\nOur collaborative and rapidly evolving team will rely on the Associate to make our partners’ day by solving issues completely, quickly, and correctly.\nResponsibilities:\nFollow-up and see through resolutions on customer inquiries across channels, including phone calls, emails, and Helpdesk requests, while maintaining a high customer satisfaction rating.\nCraft informative, timely, and instructional messages in response to product- and tech-related queries.\nActive participant in team meetings and in assisting other colleagues across the company.\nRepresent the voice of our customers internally at Peek by sharing customer feedback using Zendesk processes.\nLearn Peek’s rapidly evolving products; contribute suggestions from your built experience on updating our Helpdesk and templates to keep pace with these changes.\nMeet monthly Items per month, CSat and QA minimums and develop consistent performance.\nSkills you already have:\n2+ years of experience in customer service and/or technical support\nFull-time availability; Ability to work 5 consecutive days (possible schedule to include weekend day)\nExcellent English written, oral, and interpersonal communication skills (minimum 50 WPM on typing exam)\nNatural enthusiasm for helping people solve technical problems\nPatience and ability to troubleshoot and teach new software to non-tech-savvy operator partners.\nAbility to work in a dynamic environment without skipping a beat.\nMust be punctual and reliable.\nStrong deductive reasoning skills, with an ability to uproot the cause of a reported issue.\nDiscretion in handling potentially sensitive information about a partner, partner’s account, or business.\nConsistent and dependable WiFi in a personal workspace that allows for distraction-free environment.\nNice to haves:\nSpanish language fluency\nInterest in the travel/tourism industry\nExperience working within Zendesk or other support tooling\nExperience working with Salesforce, JIRA, Slack, and/or G-Suite\nCompensation:\n$20.800 MXP gross monthly salary\nHealth Coverage through Allianz\nOur Customer Support team is available during the following hours: Mon - Fri 8 am to 11 pm; Saturday 9 am to 8 pm; Sunday 10 am to 8 pm (All Times are Eastern Time). A 5-day schedule will be assigned after training.\nPeek Travel Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, disability, or other legally protected status.\nIf you are unable to apply due to incompatible assistive technology or a disability, please contact us at talent@peek.com. We will make every effort to respond to your request for disability assistance as soon as possible.","datePosted":"2026-08-03T18:12:20.887Z","dateModified":"2026-08-03T18:12:20.887Z","hiringOrganization":{"@type":"Organization","name":"Peek","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Lucas","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e447836f05972bdc1663a8ff"},"url":"https://jobsearcher.com/jobs/e447836f05972bdc1663a8ff"}}