{"schemaVersion":"jobsearcher.job.v1","id":"e44663c300fc2bcf95deea85","url":"https://jobsearcher.com/jobs/e44663c300fc2bcf95deea85","canonicalUrl":"https://jobsearcher.com/jobs/e44663c300fc2bcf95deea85","title":"Lead Reservationist","description":"Transdev in Portland, OR is hiring a Lead Reservationist to serve as a working lead for TriMet LIFT Reservations, performing Reservationist duties while providing on-shift leadership and escalation support. Working closely with the Call Center Manager and Supervisors, this role helps ensure service goals are met, procedures are followed, and updates are clearly communicated by remaining actively engaged in call handling, trip booking, and managing customer interactions alongside staff. The Lead Reservationist also provides on-the-spot support and reinforces training to maintain consistent, high-quality service. This job is 100% onsite.\nTransdev is proud to offer:\nNon-Union Position: Full-Time\n\nCompetitive compensation package of $29.37/hr. with progression to $32.01/hr. over 3 years.\n\nBenefits include:\nVacation: minimum of two (2) weeks\nSick days: 5 days\nHolidays: 12 days; 8 standard and 4 floating\nOther standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.\nKey Responsibilities:\nCustomer Service & Call Handling: Handles high-volume inbound calls with patience and professionalism, adapting communication for customers with disabilities and de-escalating upset callers while staying within ADA and TriMet LIFT policy.\n\nTraining & Onboarding: Serves as the primary on-shift trainer for new Reservationists, delivering the approved curriculum through call shadowing, hands-on system training, and real-time coaching, and reports on trainee readiness to the Call Center Manager.\n\nOn-Shift Leadership & Quality Oversight: Coaches Reservationists in real time on ADA rules, pickup windows, shared-ride requirements, and mobility determinations while monitoring accuracy, documentation, and consistent policy application.\n\nEscalation & Issue Containment: Acts as the first escalation point for complex or ADA-sensitive customer issues, resolving what they can and routing the rest to the Reservations Supervisor, Dispatch, Safety, or leadership.\n\nTrip Reservations, Modifications & Cancellations: Verifies customer eligibility in Trapeze and books, modifies, or cancels trips accurately within ADA and program guidelines, documenting all details and no-show patterns so changes flow correctly to Dispatch.\n\nOther duties as required.\n\nMinimum Qualifications:\nHigh school diploma or GED required.\n\nOne year of customer service or call center experience preferred.\n\nExperience in paratransit, public transportation, or human services is desirable.\n\nMinimum typing speed of 35 words per minute.\n\nAbility to work rotating shifts, weekends, and holidays as required.\n\nAbility to pass background screening and maintain confidentiality.\n\nAbility to read, comprehend and understand maps and navigational data.\n\nAbility to read, understand, interpret, and explain transit system operating rules, regulations, policies, phases, and routes.\n\nAbility to communicate clearly and concisely both verbally and in writing including working with individuals with disabilities or other communication challenges.\n\nExcellent computer skills and ability to learn advanced computer aided scheduling systems.\n\nBasic math, writing, and computer skills.\n\nAbility to communicate via telephone with clear speech and a pleasant phone manner.\n\nBilingual preferred.\n\nTravel requirement (as a percent): Physical Requirements:\nMust be able to work shifts or flexible work schedules as needed.\n\n100% of work is accomplished indoors and in air conditioned or well-ventilated facilities.\n\nWork is accomplished in an office or in a cubicle space equipped with a telephone and computer.\n\nThe employee is generally subjected to long periods spent sitting, typing, or looking at a computer.\n\nMust be able to work in high volume work environment near and around others talking in person or on the phone.\n\nDrug-free workplace:\nTransdev maintains a drug-free workplace. Applicants must:\nBe eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).\nSuccessfully pass a pre-employment drug screen.\nAbout Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev\nU.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.\nPart of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ\nThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.\nTransdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.\nCalifornia applicants: Please Click Here for CA Employee Privacy Policy.\nJob Category: Dispatchers\nJob Type: Full Time\nWork Type: No Remote\nReq ID: 9275\nPay Group: X60\nCost Center: 423\nThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.\nTransdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.\nDrug-free workplace\nIf based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.\nCalifornia applicants: Please Click Here for CA Employee Privacy Policy.\nAbout Transdev\nCities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.\nPart of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.\n\n#J-18808-Ljbffr","company":"Transdev","rawCompany":"transdev","city":"Brooklyn","state":"NY","isRemote":false,"isActive":false,"createdAt":"2026-10-13T04:17:03.673Z","occupations":[{"code":"43-4181.00","title":"Reservation and Transportation Ticket Agents and Travel Clerks","slug":"reservation-and-transportation-ticket-agents-and-travel-clerks"},{"code":"53-6099.00","title":"Transportation Workers, All Other","slug":"transportation-workers-all-other"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"}],"industries":[{"code":"485111","title":"Mixed Mode Transit Systems","slug":"mixed-mode-transit-systems"},{"code":"485113","title":"Bus and Other Motor Vehicle Transit Systems","slug":"bus-and-other-motor-vehicle-transit-systems"},{"code":"485119","title":"Other Urban Transit Systems","slug":"other-urban-transit-systems"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Lead Reservationist","description":"Transdev in Portland, OR is hiring a Lead Reservationist to serve as a working lead for TriMet LIFT Reservations, performing Reservationist duties while providing on-shift leadership and escalation support. Working closely with the Call Center Manager and Supervisors, this role helps ensure service goals are met, procedures are followed, and updates are clearly communicated by remaining actively engaged in call handling, trip booking, and managing customer interactions alongside staff. The Lead Reservationist also provides on-the-spot support and reinforces training to maintain consistent, high-quality service. This job is 100% onsite.\nTransdev is proud to offer:\nNon-Union Position: Full-Time\n\nCompetitive compensation package of $29.37/hr. with progression to $32.01/hr. over 3 years.\n\nBenefits include:\nVacation: minimum of two (2) weeks\nSick days: 5 days\nHolidays: 12 days; 8 standard and 4 floating\nOther standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.\nKey Responsibilities:\nCustomer Service & Call Handling: Handles high-volume inbound calls with patience and professionalism, adapting communication for customers with disabilities and de-escalating upset callers while staying within ADA and TriMet LIFT policy.\n\nTraining & Onboarding: Serves as the primary on-shift trainer for new Reservationists, delivering the approved curriculum through call shadowing, hands-on system training, and real-time coaching, and reports on trainee readiness to the Call Center Manager.\n\nOn-Shift Leadership & Quality Oversight: Coaches Reservationists in real time on ADA rules, pickup windows, shared-ride requirements, and mobility determinations while monitoring accuracy, documentation, and consistent policy application.\n\nEscalation & Issue Containment: Acts as the first escalation point for complex or ADA-sensitive customer issues, resolving what they can and routing the rest to the Reservations Supervisor, Dispatch, Safety, or leadership.\n\nTrip Reservations, Modifications & Cancellations: Verifies customer eligibility in Trapeze and books, modifies, or cancels trips accurately within ADA and program guidelines, documenting all details and no-show patterns so changes flow correctly to Dispatch.\n\nOther duties as required.\n\nMinimum Qualifications:\nHigh school diploma or GED required.\n\nOne year of customer service or call center experience preferred.\n\nExperience in paratransit, public transportation, or human services is desirable.\n\nMinimum typing speed of 35 words per minute.\n\nAbility to work rotating shifts, weekends, and holidays as required.\n\nAbility to pass background screening and maintain confidentiality.\n\nAbility to read, comprehend and understand maps and navigational data.\n\nAbility to read, understand, interpret, and explain transit system operating rules, regulations, policies, phases, and routes.\n\nAbility to communicate clearly and concisely both verbally and in writing including working with individuals with disabilities or other communication challenges.\n\nExcellent computer skills and ability to learn advanced computer aided scheduling systems.\n\nBasic math, writing, and computer skills.\n\nAbility to communicate via telephone with clear speech and a pleasant phone manner.\n\nBilingual preferred.\n\nTravel requirement (as a percent): Physical Requirements:\nMust be able to work shifts or flexible work schedules as needed.\n\n100% of work is accomplished indoors and in air conditioned or well-ventilated facilities.\n\nWork is accomplished in an office or in a cubicle space equipped with a telephone and computer.\n\nThe employee is generally subjected to long periods spent sitting, typing, or looking at a computer.\n\nMust be able to work in high volume work environment near and around others talking in person or on the phone.\n\nDrug-free workplace:\nTransdev maintains a drug-free workplace. Applicants must:\nBe eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).\nSuccessfully pass a pre-employment drug screen.\nAbout Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev\nU.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.\nPart of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ\nThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.\nTransdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.\nCalifornia applicants: Please Click Here for CA Employee Privacy Policy.\nJob Category: Dispatchers\nJob Type: Full Time\nWork Type: No Remote\nReq ID: 9275\nPay Group: X60\nCost Center: 423\nThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.\nTransdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.\nDrug-free workplace\nIf based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.\nCalifornia applicants: Please Click Here for CA Employee Privacy Policy.\nAbout Transdev\nCities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.\nPart of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.\n\n#J-18808-Ljbffr","datePosted":"2026-10-13T04:17:03.673Z","dateModified":"2026-10-13T04:17:03.673Z","hiringOrganization":{"@type":"Organization","name":"Transdev","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Brooklyn","addressRegion":"NY","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e44663c300fc2bcf95deea85"},"url":"https://jobsearcher.com/jobs/e44663c300fc2bcf95deea85"}}