{"schemaVersion":"jobsearcher.job.v1","id":"e4243b10bad1401c19ebbc35","url":"https://jobsearcher.com/jobs/e4243b10bad1401c19ebbc35","canonicalUrl":"https://jobsearcher.com/jobs/e4243b10bad1401c19ebbc35","title":"Customer Service Analyst","description":"Back to search results\nCustomer Service Analyst\nLOCATION\nRemote\nRemote\nCAREER AREA\nCustomer Care\nJob Type\nFull time\nPAY\nBase compensation between 53,800.00 - 80,800.00 Annual\nLICENSE\nBrinks Texas License #C00550\nJOB ID\n#R77423\n\nKey Responsibilities\nPrepare and analyze customer service reports, service level results, complaint trends, and case activity to support decision making.\nAdminister customer documentation, reporting requirements, and account records for defined workflows or portfolios.\nInvestigate service data, recurring issues, or documentation discrepancies and coordinate corrective actions with stakeholders.\nPartner with branches, operations, and support teams to improve service processes, record quality, and reporting accuracy.\nDocument procedures and support projects that improve the efficiency and consistency of customer service operations.\nRequired Experience\n2+ years of customer service operations, reporting, business analysis, or related experience.\nExperience using service data, CRM/case systems, and spreadsheets to investigate issues and track performance.\nAbility to prioritize multiple deliverables, communicate findings, and work independently on defined assignments.\nRepresentative Behaviors\nConnects data, process, and customer impact when solving problems.\nCommunicates findings in a clear and practical way.\nDrives issues toward closure rather than stopping at observation.\nEducation\nBachelor's degree in Business, Customer Service, Communications, or a related field preferred; equivalent experience considered.\nRequired Skills\nCustomer Service - Case Management - Issue Resolution - Service Level Management - Data Analysis\nCareer Level General Profile\nRequires working knowledge and experience in own job discipline and broadens capabilities. Continues to build knowledge of the company, processes and customers. Performs a range of assignments related to job discipline. Uses prescribed guidelines or policies in analyzing situations. Receives a moderate level of guidance and direction.","company":"Brink's","rawCompany":"brinks","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-13T15:20:40.638Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"13-1111.00","title":"Management Analysts","slug":"management-analysts"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"561499","title":"All Other Business Support Services","slug":"all-other-business-support-services"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Service Analyst","description":"Back to search results\nCustomer Service Analyst\nLOCATION\nRemote\nRemote\nCAREER AREA\nCustomer Care\nJob Type\nFull time\nPAY\nBase compensation between 53,800.00 - 80,800.00 Annual\nLICENSE\nBrinks Texas License #C00550\nJOB ID\n#R77423\n\nKey Responsibilities\nPrepare and analyze customer service reports, service level results, complaint trends, and case activity to support decision making.\nAdminister customer documentation, reporting requirements, and account records for defined workflows or portfolios.\nInvestigate service data, recurring issues, or documentation discrepancies and coordinate corrective actions with stakeholders.\nPartner with branches, operations, and support teams to improve service processes, record quality, and reporting accuracy.\nDocument procedures and support projects that improve the efficiency and consistency of customer service operations.\nRequired Experience\n2+ years of customer service operations, reporting, business analysis, or related experience.\nExperience using service data, CRM/case systems, and spreadsheets to investigate issues and track performance.\nAbility to prioritize multiple deliverables, communicate findings, and work independently on defined assignments.\nRepresentative Behaviors\nConnects data, process, and customer impact when solving problems.\nCommunicates findings in a clear and practical way.\nDrives issues toward closure rather than stopping at observation.\nEducation\nBachelor's degree in Business, Customer Service, Communications, or a related field preferred; equivalent experience considered.\nRequired Skills\nCustomer Service - Case Management - Issue Resolution - Service Level Management - Data Analysis\nCareer Level General Profile\nRequires working knowledge and experience in own job discipline and broadens capabilities. Continues to build knowledge of the company, processes and customers. Performs a range of assignments related to job discipline. Uses prescribed guidelines or policies in analyzing situations. Receives a moderate level of guidance and direction.","datePosted":"2026-08-13T15:20:40.638Z","dateModified":"2026-08-13T15:20:40.638Z","hiringOrganization":{"@type":"Organization","name":"Brink's","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e4243b10bad1401c19ebbc35"},"url":"https://jobsearcher.com/jobs/e4243b10bad1401c19ebbc35"}}