{"schemaVersion":"jobsearcher.job.v1","id":"e42439b6da0bd36c4e70e030","url":"https://jobsearcher.com/jobs/e42439b6da0bd36c4e70e030","canonicalUrl":"https://jobsearcher.com/jobs/e42439b6da0bd36c4e70e030","title":"Service Manager","description":"Service Manager – West Texas / New Mexico Contingent Upon Award\n\nDo you envision a workplace where every team member works together to create an amazing workplace experience? Do you want to be part of a dedicated team of professionals who consistently deliver excellence to reach our common goal of the best in class working environment? If you have a positive can-do attitude and a drive for success, Solution One is looking for you!\n\nWe are seeking a Service Manager for our client's West Texas and New Mexico sectors, based in Marfa, Texas. The successful candidate will have outstanding skills and will be committed to working with others to deliver best-in-class, unparalleled excellence in customer service and satisfaction.\n\nFor additional opportunities, visit our careers page at www.1soi.com/careers.\n\nPosition Summary\n\nThe Service Manager serves as a Regional Contract Lead for the facilities maintenance and repair program supporting United States Customs and Border Protection (CBP) operations in West Texas and New Mexico. The Service Manager has responsibility for contract performance, workforce management, customer engagement, quality assurance, program execution, and strategic oversight of a cleared logistics workforce.\n\nThis position serves as the primary interface within a specific region of the contract between the Contractor and Government leadership, ensuring successful execution of maintenance operations, inventory accountability, systems management, workforce transition activities, and continuous process improvement initiatives in support of CBP mission requirements. This role requires a seasoned leader capable of managing a complex, dynamic, skilled trades workforce while maintaining exceptional customer satisfaction and mission success for CBP stakeholders.\n\nKey Responsibilities\n\nLeadership and Program Oversight\n\nProvide leadership, direction, and management for all contract personnel and subcontractors within a specified sector/region.\nFoster a culture of teamwork, accountability, and continuous improvement.\nMaintain open communication with leadership and clients to proactively address challenges and develop effective solutions.\nDevelop and maintain succession planning for key personnel.\nImplement and maintain quality control processes to ensure compliance with contract requirements.\n\nOperational Management\n\nManage contract performance in accordance with all contractual requirements, performance standards, and program objectives.\nEnsure adherence to site safety protocols and enforce compliance with established procedures.\nOversee daily facility supply and logistics operations, preventive and predictive maintenance programs, and workflow efficiency.\nMonitor program performance metrics and key performance indicators (KPI) and prepare required reports, briefings, and executive-level communications.\nManage subcontractors, ensuring quality, timeliness, and compliance with contractual obligations.\nEnsure compliance with security requirements, government policies, and applicable Department of Homeland Security (DHS) regulations.\nLead program execution related to integrated workplace management systems, accountable property management, and inventory accountability.\n\nPersonnel Management\n\nLead, mentor, and evaluate program personnel to ensure high performance and engagement.\nOversee staffing, recruiting, onboarding, workforce development, retention, and training activities.\nConduct performance evaluations and administer disciplinary actions as necessary.\nPromote career development and employee retention initiatives.\n\nClient and Stakeholder Relations\n\nServe as the primary point of contact with CBP leadership and Contracting Officer Representatives (CORs) within a specified sector/region.\nConduct formal presentations and status briefings as required.\nFoster strong customer relationships and proactively identify opportunities for process improvements and operational efficiencies.\n\nFinancial and Contract Management\n\nDirect program scheduling, resource allocation, budget management, and risk mitigation efforts.\nIdentify and implement cost savings initiatives across all project areas.\nCoordinate and manage contract transitions, system migrations, and organizational change management initiatives within the specified sector/region.\n\nRequired Qualifications\n\nBachelor's degree in a related field and at least three (3) years of qualifying professional experience as technician in HVAC or Mechanical Systems and in quality control inspections of building systems and equipment.\nTrade Certification (e.g., HVAC, plumbing, electrical work)\nMust possess one of the following:\nProject Management Professional (PMP) Certification (preferred); OR\nCertified Assistant Project Manager Certification(preferred).\nMinimum five (5) years of experience as a manager of service technicians.\nDemonstrated experience managing personnel, budgets, schedules, quality assurance programs, risk management activities, subcontractors, and customer relationships.\nExperience overseeing large, geographically dispersed, or headquarters-level contract operations.\nAbility to pass a CBP Background Investigation.\nMust possess a current valid state driver’s license\n\nPreferred Qualifications\n\nCandidates will be highly preferred if they possess demonstrated experience with:\n\nDHS and CBP Operations.\nHeadquarters-level facility maintenance and repair operations.\nIBM® TRIRIGA® Integrated Workplace Management Systems (IWMS)\nEnterprise Logistics Management System (ELMS).\nAccountable Property Systems of Record (APSRs).\nLogistics information system implementation or conversion projects.\nLarge-scale incumbent workforce transitions.\nFirm Fixed Price (FFP) contract management.\nManagement of logistics and supply chain personnel.\nProficiency in Microsoft Office Suite (Word, Excel, Outlook, SharePoint).\n\nPhysical Requirements\n\nAbility to work at an accelerated pace under emergencies or operational demands.\nMust wear appropriate personal protective equipment (PPE).\nRequirements include walking, standing, reaching, bending, and moving items.\nRequired to lift and carry weight over 45 pounds.\nMust be able to work in an austere environment.\n\nJob Expectations & Performance Standards\n\nThe Service Manager is expected to:\n\nMission Readiness\n\nDemonstrate ability to balance multiple priorities in a fast-paced, dynamic setting.\nDemonstrate SMART Management Techniques:\nSpecific: Clearly tied to mission areas\nMeasurable: Quantifiable or assessable\nAchievable: Realistic resources given\nRelevant: Aligned with mission goals\nTime-bound: With clear timelines\nDemonstrate responsiveness to CBP issues within established timelines.\nOperate in the field for their respective AOR a minimum of 70% of the time.\n\nAccountability\n\nMaintain all contract deliverables (reports and plans) in accordance with the Performance Work Statement.\nMaintain all quality metrics and standards in accordance with corporate and CBP standards.\n\nSafety\n\nDemonstrate a zero-compromise commitment to safety and risk management.\nMaintain compliance with safety standards, fire protection, environmental laws and compliance with security requirements.\n\nProfessionalism\n\nExhibit integrity, reliability, and sound judgment when managing and/or handling government-owned equipment.\nMaintain all required certifications, licenses, and security clearance requirements.\nRepresent Solution One Industries professionally while working alongside CBP personnel and government officials.\nDemonstrate strong attention to detail, accuracy, and customer service.\n\nTeamwork and Communication\n\nCoordinate effectively with CBP stakeholders, contracted workforce, and corporate staff.\nProvide clear and timely communication regarding overall requirements, operational issues, and any issue that degrades the operational mission readiness of the customer.\nSupport a collaborative, mission-focused environment that promotes operational excellence.\n\nContinuous Improvement\n\nParticipate in training and professional development activities.\nRecommend process improvements that enhance safety, efficiency, accountability, and mission performance.\nAdhere to ISO 9001:2015 and AS 9100D Quality Standards as directed and/or identified in the Solution One Quality Management System/Plan.\n\nJob Type: Full-time, Exempt\n\nWork Location: Marfa, Texas\n\nTravel: Minimal travel may be required\n\nBenefits:\n\nMedical Insurance\nDental Insurance\nVision Insurance\n401(k)\nLife Insurance\nEmployee Assistance Program\nEmployee Referral Program\nEmployee Award Program\n\nSolution One Industries is proud to be an Affirmative Action/Equal Opportunity Employer. Solution One Industries is committed to treating all employees and applicants with respect and dignity and maintaining a workplace that is free from unlawful discrimination.\n\nAll applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding, or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state, or local laws.\n\nSolution One Industries maintains a drug-free workplace and performs preemployment drug testing and background checks, where permitted by law.\n\nSolution One Industries is an E-Verify Employer.","company":"Solution One Industries","rawCompany":"solution one industries","city":"Marfa","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-09-04T09:59:02.458Z","occupations":[{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"49-1011.00","title":"First-Line Supervisors of Mechanics, Installers, and Repairers","slug":"first-line-supervisors-of-mechanics-installers-and-repairers"},{"code":"11-9179.00","title":"Personal Service Managers, All Other","slug":"personal-service-managers-all-other"}],"industries":[{"code":"561210","title":"Facilities Support Services","slug":"facilities-support-services"},{"code":"811310","title":"Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance","slug":"commercial-and-industrial-machinery-and-equipment-except-automotive-and-electronic-repair-and-maintenance"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Service Manager","description":"Service Manager – West Texas / New Mexico Contingent Upon Award\n\nDo you envision a workplace where every team member works together to create an amazing workplace experience? Do you want to be part of a dedicated team of professionals who consistently deliver excellence to reach our common goal of the best in class working environment? If you have a positive can-do attitude and a drive for success, Solution One is looking for you!\n\nWe are seeking a Service Manager for our client's West Texas and New Mexico sectors, based in Marfa, Texas. The successful candidate will have outstanding skills and will be committed to working with others to deliver best-in-class, unparalleled excellence in customer service and satisfaction.\n\nFor additional opportunities, visit our careers page at www.1soi.com/careers.\n\nPosition Summary\n\nThe Service Manager serves as a Regional Contract Lead for the facilities maintenance and repair program supporting United States Customs and Border Protection (CBP) operations in West Texas and New Mexico. The Service Manager has responsibility for contract performance, workforce management, customer engagement, quality assurance, program execution, and strategic oversight of a cleared logistics workforce.\n\nThis position serves as the primary interface within a specific region of the contract between the Contractor and Government leadership, ensuring successful execution of maintenance operations, inventory accountability, systems management, workforce transition activities, and continuous process improvement initiatives in support of CBP mission requirements. This role requires a seasoned leader capable of managing a complex, dynamic, skilled trades workforce while maintaining exceptional customer satisfaction and mission success for CBP stakeholders.\n\nKey Responsibilities\n\nLeadership and Program Oversight\n\nProvide leadership, direction, and management for all contract personnel and subcontractors within a specified sector/region.\nFoster a culture of teamwork, accountability, and continuous improvement.\nMaintain open communication with leadership and clients to proactively address challenges and develop effective solutions.\nDevelop and maintain succession planning for key personnel.\nImplement and maintain quality control processes to ensure compliance with contract requirements.\n\nOperational Management\n\nManage contract performance in accordance with all contractual requirements, performance standards, and program objectives.\nEnsure adherence to site safety protocols and enforce compliance with established procedures.\nOversee daily facility supply and logistics operations, preventive and predictive maintenance programs, and workflow efficiency.\nMonitor program performance metrics and key performance indicators (KPI) and prepare required reports, briefings, and executive-level communications.\nManage subcontractors, ensuring quality, timeliness, and compliance with contractual obligations.\nEnsure compliance with security requirements, government policies, and applicable Department of Homeland Security (DHS) regulations.\nLead program execution related to integrated workplace management systems, accountable property management, and inventory accountability.\n\nPersonnel Management\n\nLead, mentor, and evaluate program personnel to ensure high performance and engagement.\nOversee staffing, recruiting, onboarding, workforce development, retention, and training activities.\nConduct performance evaluations and administer disciplinary actions as necessary.\nPromote career development and employee retention initiatives.\n\nClient and Stakeholder Relations\n\nServe as the primary point of contact with CBP leadership and Contracting Officer Representatives (CORs) within a specified sector/region.\nConduct formal presentations and status briefings as required.\nFoster strong customer relationships and proactively identify opportunities for process improvements and operational efficiencies.\n\nFinancial and Contract Management\n\nDirect program scheduling, resource allocation, budget management, and risk mitigation efforts.\nIdentify and implement cost savings initiatives across all project areas.\nCoordinate and manage contract transitions, system migrations, and organizational change management initiatives within the specified sector/region.\n\nRequired Qualifications\n\nBachelor's degree in a related field and at least three (3) years of qualifying professional experience as technician in HVAC or Mechanical Systems and in quality control inspections of building systems and equipment.\nTrade Certification (e.g., HVAC, plumbing, electrical work)\nMust possess one of the following:\nProject Management Professional (PMP) Certification (preferred); OR\nCertified Assistant Project Manager Certification(preferred).\nMinimum five (5) years of experience as a manager of service technicians.\nDemonstrated experience managing personnel, budgets, schedules, quality assurance programs, risk management activities, subcontractors, and customer relationships.\nExperience overseeing large, geographically dispersed, or headquarters-level contract operations.\nAbility to pass a CBP Background Investigation.\nMust possess a current valid state driver’s license\n\nPreferred Qualifications\n\nCandidates will be highly preferred if they possess demonstrated experience with:\n\nDHS and CBP Operations.\nHeadquarters-level facility maintenance and repair operations.\nIBM® TRIRIGA® Integrated Workplace Management Systems (IWMS)\nEnterprise Logistics Management System (ELMS).\nAccountable Property Systems of Record (APSRs).\nLogistics information system implementation or conversion projects.\nLarge-scale incumbent workforce transitions.\nFirm Fixed Price (FFP) contract management.\nManagement of logistics and supply chain personnel.\nProficiency in Microsoft Office Suite (Word, Excel, Outlook, SharePoint).\n\nPhysical Requirements\n\nAbility to work at an accelerated pace under emergencies or operational demands.\nMust wear appropriate personal protective equipment (PPE).\nRequirements include walking, standing, reaching, bending, and moving items.\nRequired to lift and carry weight over 45 pounds.\nMust be able to work in an austere environment.\n\nJob Expectations & Performance Standards\n\nThe Service Manager is expected to:\n\nMission Readiness\n\nDemonstrate ability to balance multiple priorities in a fast-paced, dynamic setting.\nDemonstrate SMART Management Techniques:\nSpecific: Clearly tied to mission areas\nMeasurable: Quantifiable or assessable\nAchievable: Realistic resources given\nRelevant: Aligned with mission goals\nTime-bound: With clear timelines\nDemonstrate responsiveness to CBP issues within established timelines.\nOperate in the field for their respective AOR a minimum of 70% of the time.\n\nAccountability\n\nMaintain all contract deliverables (reports and plans) in accordance with the Performance Work Statement.\nMaintain all quality metrics and standards in accordance with corporate and CBP standards.\n\nSafety\n\nDemonstrate a zero-compromise commitment to safety and risk management.\nMaintain compliance with safety standards, fire protection, environmental laws and compliance with security requirements.\n\nProfessionalism\n\nExhibit integrity, reliability, and sound judgment when managing and/or handling government-owned equipment.\nMaintain all required certifications, licenses, and security clearance requirements.\nRepresent Solution One Industries professionally while working alongside CBP personnel and government officials.\nDemonstrate strong attention to detail, accuracy, and customer service.\n\nTeamwork and Communication\n\nCoordinate effectively with CBP stakeholders, contracted workforce, and corporate staff.\nProvide clear and timely communication regarding overall requirements, operational issues, and any issue that degrades the operational mission readiness of the customer.\nSupport a collaborative, mission-focused environment that promotes operational excellence.\n\nContinuous Improvement\n\nParticipate in training and professional development activities.\nRecommend process improvements that enhance safety, efficiency, accountability, and mission performance.\nAdhere to ISO 9001:2015 and AS 9100D Quality Standards as directed and/or identified in the Solution One Quality Management System/Plan.\n\nJob Type: Full-time, Exempt\n\nWork Location: Marfa, Texas\n\nTravel: Minimal travel may be required\n\nBenefits:\n\nMedical Insurance\nDental Insurance\nVision Insurance\n401(k)\nLife Insurance\nEmployee Assistance Program\nEmployee Referral Program\nEmployee Award Program\n\nSolution One Industries is proud to be an Affirmative Action/Equal Opportunity Employer. Solution One Industries is committed to treating all employees and applicants with respect and dignity and maintaining a workplace that is free from unlawful discrimination.\n\nAll applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding, or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state, or local laws.\n\nSolution One Industries maintains a drug-free workplace and performs preemployment drug testing and background checks, where permitted by law.\n\nSolution One Industries is an E-Verify Employer.","datePosted":"2026-09-04T09:59:02.458Z","dateModified":"2026-09-04T09:59:02.458Z","hiringOrganization":{"@type":"Organization","name":"Solution One Industries","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Marfa","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e42439b6da0bd36c4e70e030"},"url":"https://jobsearcher.com/jobs/e42439b6da0bd36c4e70e030"}}