{"schemaVersion":"jobsearcher.job.v1","id":"e40b94af9e034d98e2dfd116","url":"https://jobsearcher.com/jobs/e40b94af9e034d98e2dfd116","canonicalUrl":"https://jobsearcher.com/jobs/e40b94af9e034d98e2dfd116","title":"Managed Services & Systems Administrator","description":"Description:\n\nDepartment: IT Services Group\nTravel Required: Local/day travel as needed\nReports To: Director, IT Services\nDirect Reports: None\nBillable Hours Goal: 80% of worked hours during designated customer-service/field days\n\nJOB SUMMARY\n\nThe Managed Services & Systems Administrator is a hybrid technical role that combines the proactive administration and improvement of ComTec's managed services technology stack with hands-on technical support for our customers.\n\nThe position is generally structured with approximately three days per week focused on Managed Services Administration and two days per week providing customer-facing IT Systems Administration services. Scheduling may vary based on customer and business needs.\n\nIn the Managed Services Administration portion of the role, this individual works primarily behind the scenes to monitor, maintain, upgrade, troubleshoot, and automate ComTec's managed services platforms and customer environments. The position supports the broader technical team by identifying issues proactively, improving alerting and automation, working with technology vendors, and helping ensure the health and reliability of managed customer environments.\n\nIn the IT Systems Administration portion of the role, this individual provides onsite and remote technical services to customers, including troubleshooting, maintenance, escalated support, and administration of customer infrastructure. During designated customer-service days, the position is expected to maintain an 80% billable utilization goal.\n\nThe successful candidate will enjoy both proactive technology administration and direct customer interaction and will be comfortable transitioning between internal managed-services responsibilities and customer-facing technical work.\n\nESSENTIAL FUNCTIONS\n\nManaged Services Administration – Approximately 60%\n\nPerform daily monitoring of internal and external managed infrastructures.\nAdminister, maintain, and improve ComTec's managed services technology stack.\nProvide behind-the-scenes technical support to service desk and field technical teams.\nMonitor alerts and identify opportunities to proactively resolve recurring customer issues.\nContinually improve managed services alerting, monitoring, scripting, and automation.\nLiaise with software, hardware, and cybersecurity vendors to troubleshoot and resolve technical issues.\nPerform network and infrastructure health analysis for managed services customers.\nAssist with reporting on the health, performance, and security of managed customer environments.\nIdentify root causes of recurring technical issues and develop solutions to reduce future incidents.\nAssist with the testing, implementation, documentation, and ongoing administration of new managed services technologies.\nContribute to departmental goals related to SLA performance, case resolution, operational efficiency, and customer satisfaction.\n\nIT Systems Administration – Approximately 40%\n\nProvide onsite and remote technical support for ComTec customers.\nMaintain an 80% billable utilization goal during designated customer-service/field days.\nRespond to customer inquiries in a courteous and professional manner.\nTroubleshoot and resolve escalated service desk and customer infrastructure issues.\nProvide desktop, server, Microsoft 365, network, and related infrastructure support.\nAdminister and maintain user accounts, permissions, email, and related services.\nPerform remote and onsite scheduled maintenance.\nTroubleshoot workstation, server, networking, firewall, backup, and software issues.\nCreate, document, update, and escalate customer issues according to established ticketing standards and SLAs.\nMonitor assigned tickets and tasks through resolution or appropriate escalation.\nAccurately maintain case notes, time entries, documentation, and resolutions.\nFollow established change-management and customer-support procedures.\nIdentify potential customer needs and sales opportunities and communicate them to the appropriate team members.\n\nGeneral Responsibilities\n\nParticipate in the emergency on-call rotation.\nMaintain accurate and timely timesheets and service documentation.\nWork collaboratively with Service Desk, Systems Administration, Cybersecurity, and other IT Services team members.\nTake ownership of assigned issues through resolution while recognizing when escalation is appropriate.\nMaintain current technical knowledge and continually develop skills related to ComTec's managed services platforms and customer technology environments.\nPerform other duties as required.\nRequirements:\n\nTECHNICAL SKILLS & KNOWLEDGE\n\nThe ideal candidate will have experience administering and troubleshooting technologies including:\n\nMicrosoft Windows Server\nMicrosoft Active Directory and Entra ID\nMicrosoft 365\nMicrosoft Intune\nHyper-V and virtualization technologies\nN-central RMM or similar remote monitoring and management platforms\nEndpoint detection and response/security technologies such as SentinelOne\nEnterprise backup and disaster recovery solutions\nDNS, DHCP, TCP/IP, Internet connectivity, and mail flow\nFirewalls and network infrastructure, including SonicWall\nHP and Dell server/workstation hardware\nWindows workstation operating systems\nMicrosoft Office applications\nAutomation and scripting technologies\n\nThe individual should possess strong workstation, server, networking, and cloud troubleshooting skills and have the ability to diagnose both individual technical incidents and broader systemic issues.\n\nSOFT SKILLS & ABILITIES\n\nStrong written and verbal communication skills.\nPleasant and professional demeanor in all customer and internal communications.\nStrong organizational and time-management skills.\nAbility to transition effectively between proactive administrative work and customer-facing technical support.\nAbility to manage multiple priorities and changing customer needs.\nResourceful problem solver with sound judgment and effective decision-making abilities.\nAbility to work independently without direct supervision.\nOwns issues through resolution while understanding when and how to escalate.\nDemonstrates empathy and professionalism when working with users.\nAbility to work effectively with customers at all levels, from executives and IT personnel to end users.\nOperates with customer satisfaction in mind.\nEnergy, enthusiasm, curiosity, and a results-oriented mindset.\nStrong interest in learning new technologies, automation, scripting, and improving operational efficiencies.\n\nEDUCATION & EXPERIENCE\n\nBachelor's degree in Information Technology or related discipline preferred.\n3–5+ years of relevant IT experience supporting business technology environments.\nExperience in an MSP or other multi-customer technical environment preferred.\nExperience providing both remote and onsite technical support preferred.\nRelevant Microsoft, CompTIA, SonicWall, or other industry certifications preferred.\n\nWORK ENVIRONMENT / PHYSICAL DEMANDS\n\nRegular use of computers and standard office equipment.\nAbility to remain calm and professional in stressful technical situations.\nAbility to perform the administrative functions expected of the position.\nAbility to work both in the ComTec office and at customer locations.\n\nADDITIONAL REQUIREMENTS\n\nThis position is expected to generally spend approximately three days per week performing Managed Services Administration responsibilities and approximately two days per week performing customer-facing IT Systems Administration responsibilities. The actual schedule may vary based on customer demand and business needs.\nAn 80% billable utilization goal applies to designated customer-facing IT Systems Administration days.\nAbility to travel locally to customer locations as required.\nAbility to occasionally work evenings or weekends as customer or business needs require.\nValid driver's license and reliable personal vehicle.\nParticipation in the department's emergency on-call rotation is required.\n\nCompensation details: 32-40 Hourly Wage\n\nPI0228dc96c292-25404-41493868","company":"Comtecsolutions","rawCompany":"comtecsolutions","city":"Chester","state":"NJ","isRemote":false,"isActive":false,"createdAt":"2026-11-05T09:06:48.130Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Managed Services & Systems Administrator","description":"Description:\n\nDepartment: IT Services Group\nTravel Required: Local/day travel as needed\nReports To: Director, IT Services\nDirect Reports: None\nBillable Hours Goal: 80% of worked hours during designated customer-service/field days\n\nJOB SUMMARY\n\nThe Managed Services & Systems Administrator is a hybrid technical role that combines the proactive administration and improvement of ComTec's managed services technology stack with hands-on technical support for our customers.\n\nThe position is generally structured with approximately three days per week focused on Managed Services Administration and two days per week providing customer-facing IT Systems Administration services. Scheduling may vary based on customer and business needs.\n\nIn the Managed Services Administration portion of the role, this individual works primarily behind the scenes to monitor, maintain, upgrade, troubleshoot, and automate ComTec's managed services platforms and customer environments. The position supports the broader technical team by identifying issues proactively, improving alerting and automation, working with technology vendors, and helping ensure the health and reliability of managed customer environments.\n\nIn the IT Systems Administration portion of the role, this individual provides onsite and remote technical services to customers, including troubleshooting, maintenance, escalated support, and administration of customer infrastructure. During designated customer-service days, the position is expected to maintain an 80% billable utilization goal.\n\nThe successful candidate will enjoy both proactive technology administration and direct customer interaction and will be comfortable transitioning between internal managed-services responsibilities and customer-facing technical work.\n\nESSENTIAL FUNCTIONS\n\nManaged Services Administration – Approximately 60%\n\nPerform daily monitoring of internal and external managed infrastructures.\nAdminister, maintain, and improve ComTec's managed services technology stack.\nProvide behind-the-scenes technical support to service desk and field technical teams.\nMonitor alerts and identify opportunities to proactively resolve recurring customer issues.\nContinually improve managed services alerting, monitoring, scripting, and automation.\nLiaise with software, hardware, and cybersecurity vendors to troubleshoot and resolve technical issues.\nPerform network and infrastructure health analysis for managed services customers.\nAssist with reporting on the health, performance, and security of managed customer environments.\nIdentify root causes of recurring technical issues and develop solutions to reduce future incidents.\nAssist with the testing, implementation, documentation, and ongoing administration of new managed services technologies.\nContribute to departmental goals related to SLA performance, case resolution, operational efficiency, and customer satisfaction.\n\nIT Systems Administration – Approximately 40%\n\nProvide onsite and remote technical support for ComTec customers.\nMaintain an 80% billable utilization goal during designated customer-service/field days.\nRespond to customer inquiries in a courteous and professional manner.\nTroubleshoot and resolve escalated service desk and customer infrastructure issues.\nProvide desktop, server, Microsoft 365, network, and related infrastructure support.\nAdminister and maintain user accounts, permissions, email, and related services.\nPerform remote and onsite scheduled maintenance.\nTroubleshoot workstation, server, networking, firewall, backup, and software issues.\nCreate, document, update, and escalate customer issues according to established ticketing standards and SLAs.\nMonitor assigned tickets and tasks through resolution or appropriate escalation.\nAccurately maintain case notes, time entries, documentation, and resolutions.\nFollow established change-management and customer-support procedures.\nIdentify potential customer needs and sales opportunities and communicate them to the appropriate team members.\n\nGeneral Responsibilities\n\nParticipate in the emergency on-call rotation.\nMaintain accurate and timely timesheets and service documentation.\nWork collaboratively with Service Desk, Systems Administration, Cybersecurity, and other IT Services team members.\nTake ownership of assigned issues through resolution while recognizing when escalation is appropriate.\nMaintain current technical knowledge and continually develop skills related to ComTec's managed services platforms and customer technology environments.\nPerform other duties as required.\nRequirements:\n\nTECHNICAL SKILLS & KNOWLEDGE\n\nThe ideal candidate will have experience administering and troubleshooting technologies including:\n\nMicrosoft Windows Server\nMicrosoft Active Directory and Entra ID\nMicrosoft 365\nMicrosoft Intune\nHyper-V and virtualization technologies\nN-central RMM or similar remote monitoring and management platforms\nEndpoint detection and response/security technologies such as SentinelOne\nEnterprise backup and disaster recovery solutions\nDNS, DHCP, TCP/IP, Internet connectivity, and mail flow\nFirewalls and network infrastructure, including SonicWall\nHP and Dell server/workstation hardware\nWindows workstation operating systems\nMicrosoft Office applications\nAutomation and scripting technologies\n\nThe individual should possess strong workstation, server, networking, and cloud troubleshooting skills and have the ability to diagnose both individual technical incidents and broader systemic issues.\n\nSOFT SKILLS & ABILITIES\n\nStrong written and verbal communication skills.\nPleasant and professional demeanor in all customer and internal communications.\nStrong organizational and time-management skills.\nAbility to transition effectively between proactive administrative work and customer-facing technical support.\nAbility to manage multiple priorities and changing customer needs.\nResourceful problem solver with sound judgment and effective decision-making abilities.\nAbility to work independently without direct supervision.\nOwns issues through resolution while understanding when and how to escalate.\nDemonstrates empathy and professionalism when working with users.\nAbility to work effectively with customers at all levels, from executives and IT personnel to end users.\nOperates with customer satisfaction in mind.\nEnergy, enthusiasm, curiosity, and a results-oriented mindset.\nStrong interest in learning new technologies, automation, scripting, and improving operational efficiencies.\n\nEDUCATION & EXPERIENCE\n\nBachelor's degree in Information Technology or related discipline preferred.\n3–5+ years of relevant IT experience supporting business technology environments.\nExperience in an MSP or other multi-customer technical environment preferred.\nExperience providing both remote and onsite technical support preferred.\nRelevant Microsoft, CompTIA, SonicWall, or other industry certifications preferred.\n\nWORK ENVIRONMENT / PHYSICAL DEMANDS\n\nRegular use of computers and standard office equipment.\nAbility to remain calm and professional in stressful technical situations.\nAbility to perform the administrative functions expected of the position.\nAbility to work both in the ComTec office and at customer locations.\n\nADDITIONAL REQUIREMENTS\n\nThis position is expected to generally spend approximately three days per week performing Managed Services Administration responsibilities and approximately two days per week performing customer-facing IT Systems Administration responsibilities. The actual schedule may vary based on customer demand and business needs.\nAn 80% billable utilization goal applies to designated customer-facing IT Systems Administration days.\nAbility to travel locally to customer locations as required.\nAbility to occasionally work evenings or weekends as customer or business needs require.\nValid driver's license and reliable personal vehicle.\nParticipation in the department's emergency on-call rotation is required.\n\nCompensation details: 32-40 Hourly Wage\n\nPI0228dc96c292-25404-41493868","datePosted":"2026-11-05T09:06:48.130Z","dateModified":"2026-11-05T09:06:48.130Z","hiringOrganization":{"@type":"Organization","name":"Comtecsolutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chester","addressRegion":"NJ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"e40b94af9e034d98e2dfd116"},"url":"https://jobsearcher.com/jobs/e40b94af9e034d98e2dfd116"}}